Order by phone:

0800 4661 043

Open Mon - Sat What's this number?

Find the best broadband package for you

Call us: 0800 4661 043

  • Monday to Friday: 8am to 9pm
  • Saturday: 9am to 6:30pm
The Genie's feeling generous: For a limited time get a £10+ voucher with any broadband deal! See deals

Hyperoptic Broadband Review 2020

Is Hyperoptic any good?

Our Hyperoptic rating: 4.5 / 5

Find out everything you need to know about Hyperoptic, and discover if the ultrafast FTTP service is right for you, with our in-depth Hyperoptic review.

Hyperoptic Broadband user review

The following ratings from Hyperoptic customers are taken from our annual home broadband survey. Customers were asked to rate their provider in each category; the score is the percentage of positive answers and the overall rating is the combined average score.

Customer care: 81%
(average: 81%)

Value for money: 65% 
(average: 70%)

Trust: 82%
(average: 80%)

Would recommend?: 80%
(average: 74%)

Overall Hyperoptic broadband customer rating: 76%
(average: 76%)

While Hyperoptic didn't win any awards from its customers, its scores were at or slightly above average in most areas. It did, however, win awards for the fastest provider in the ultrafast category, far outpacing the competition for both download and upload speed.

Hyperoptic Broadband - the Broadband Genie review

We like We don't like
  • Incredible speeds
  • Great value for money
  • Offers both long term and rolling monthly deals
  • No need to take phone service if you don’t want it
  • Fixed price guarantee
  • Good reputation, and strong customer reviews
  • Not everyone can get Hyperoptic

Hyperoptic Broadband speed

Hyperoptic average download speeds vs BT, Sky, TalkTalk, and Virgin Media

  Hyperoptic BT Sky TalkTalk Virgin Media
ADSL N/A 10Mb 11Mb 11Mb N/A
Fibre optic 50Mb / 150Mb / 500Mb / 900Mb 36Mb / 50Mb / 67Mb 36Mb / 59Mb 38Mb / 67Mb 54Mb / 108Mb / 213Mb / 362Mb / 518Mb

Hyperoptic upload speeds vs BT, Sky, TalkTalk, and Virgin Media

  Hyperoptic BT Sky TalkTalk Virgin Media
ADSL N/A 1Mb 1Mb 1Mb N/A
Fibre optic 5Mb / 150Mb / 500Mb / 900Mb 9.5Mb / 19.5Mb 9.5Mb / 19Mb 9.5Mb / 19Mb 3Mb / 6Mb / 12Mb / 21Mb

As an FTTP (Fibre To The Premises) provider, Hyperoptic is significantly quicker than most other providers, with average speeds up to 900Mb. 

It's also important to note that most Hyperoptic broadband is symmetrical, which means it provides the same upload and download speed. This makes it far quicker than the majority of other broadband providers, and a great choice if you need a connection that can cope with very large file uploads. However, be aware that its cheapest 50Mb package is limited to an upload speed of just 5Mb.

BT, Sky, TalkTalk, and Virgin do all have gigabit broadband services which can offer similar download speeds to Hyperoptic, but availability is currently very limited. While Hyperoptic is not available everywhere, it does - for now - have better coverage than the equivalent services from the major operators.

Hyperoptic value for money

Hyperoptic Broadband cheapest package vs BT, Sky, TalkTalk, and Virgin Media

Hyperoptic Fast (50Mb) BT Broadband (10Mb) Sky Broadband Essential (11Mb) TalkTalk Fast Broadband (11Mb) Virgin Media M50 (54Mb)
£22 £26.99 £22 £21.50 £26

Hyperoptic Broadband fastest package vs BT, Sky, TalkTalk, and Virgin Media

Hyperoptic Hyperfast (900Mb) BT Fibre 2 (67Mb) Sky Broadband Superfast (59Mb) TalkTalk Superfast Fibre (67Mb) Virgin Media M350 (362Mb)
£49 £31.99 £27 £22.95 £46

Despite its high speed, Hyperoptic is surprisingly affordable. Its entry-level 50Mb package is cheaper than many slower deals - even some ADSL packages. The 150Mb service is perhaps the most tempting, delivering faster internet than most of the competition for a very reasonable price. But even the quickest gigabit package is extremely good value for money.

Hyperoptic home phone

Hyperoptic can provide broadband without a phone, but if you need voice calling capability this can be added for a small additional fee. 

The basic broadband and phone package includes free evening and weekend landline calls. You can also add anytime calling for £3, or an international calling plan with discounts to 50 destinations for an extra £5.

Hyperoptic review conclusion

Our Hyperoptic rating: 4.5 / 5

With amazing speeds at surprisingly low prices, the choice of either long-term contracts or short rolling monthly deals, and the option to get broadband without a phone line, Hyperoptic ticks a lot of boxes. Whether you’re looking for a great value budget package, or the fastest broadband possible, you’ll find it here. 

However, there’s one big caveat, and that is its relatively limited coverage. Although available in many towns and cities in England, Scotland, and Wales, the Hyperoptic network has a far smaller footprint than either the BT Openreach or Virgin Media networks. For many people, it simply won’t be an option.

More broadband reviews

We review every provider we list on Broadband Genie. Check out the following reviews for our thoughts on other ISPs: