Hyperoptic broadband review 2023
| Speed Satisfaction | 3/5 |
| Customer Service | 3.3/5 |
| Value for Money | 4/5 |
| Reliability | 3.1/5 |
| Router | 3.2/5 |
| Overall score | 3.3/5 |
Are you looking to get hooked up to the fastest broadband possible?
You may have struck gold with Hyperoptic. But there’s just one catch... It’s only available in a limited number of city locations across the UK. As it uses its own network, it doesn’t have the reach and availability of providers on BT Openreach.
With a Hyperoptic deal, even the slowest package has average speeds of 50Mb. It’s Hyperfast fibre broadband comes in at under £50 per month. For that, this full fibre connection will deliver download speeds of up to 1Gb.
There’s no need to also sign up for a phone line, and you can keep things super flexible with a rolling contract. Let’s take a look at what else Hyperoptic offers...
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Hyperoptic Broadband: In summary
| Download Speeds (Average) | 57Mb / 158Mb / 522Mb / 900Mb |
| Upload Speeds (Average) | 5.7Mb / 158Mb / 528Mb / 900Mb |
| Data Usage Limit | Unlimited Data |
| Type of Broadband | Full Fibre |
| Home Phone Line? | No landline required |
| Inclusive phone calls? | Optional |
| Bundled Wi-Fi Router? | Hyperhub Router |
Hyperoptic Broadband Speeds
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Speed Score: 3.0 out of 5 |
As a full fibre service, Hyperoptic is significantly quicker than most other providers, with an average broadband speed of 900Mb.
Hyperoptic offers the following packages:
- Hyperoptic 50Mb Fast Fibre Broadband
- Hyperoptic 150Mb Superfast Fibre Broadband
- Hyperoptic 500Mb Ultrafast Fibre Broadband
- Hyperoptic 1Gb Hyperfast Fibre Broadband
It's also important to note that most Hyperoptic broadband deals are symmetrical, which means it provides the same upload and download speed. This makes its upload speeds far quicker than the majority of other broadband providers, and a great choice if you need a connection that can cope with very large file uploads. However, be aware that its cheapest 50Mb package is limited to an upload speed of just 5.7Mb.
BT, Sky Superfast, TalkTalk, and Virgin Media do have gigabit broadband services that can offer similar download speeds to Hyperoptic, but availability is currently very limited.
You’ll currently only find Hyperoptic in 13 UK cities and towns: Greater London, Cardiff, Bristol, Brighton, Reading, Manchester, Leeds, Liverpool, Sheffield, Birmingham, Glasgow, Newcastle and Nottingham.
Here's a pick of the best Hyperoptic deals going:
Hyperoptic Customer Service
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Customer Service Score: 3.3 out of 5 |
Hyperoptic has a good 4.5 customer support score on Trustpilot, with customers paying special mention to speedy responses and resolutions. Things were a bit less favourable when it came to our Broadband Genie Awards, though. Here, Hyperoptic scored a middling 3.3/5 when it came to customer experience, care and service. There seems to be a reasonably active team answering queries on social media, and Hyperoptic has a dedicated Twitter page @hyperoptic.
Hyperoptic Broadband Value for Money
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Value for Money Score: 4 out of 5 |
Despite its high speed, Hyperoptic is surprisingly affordable. Its entry-level 50Mb package is cheaper than many slower deals — even some ADSL packages. The full fibre 150Mb service is perhaps the most tempting, delivering faster internet than most of the competition for a very reasonable price. But even the quickest gigabit package is extremely good value for money.
In 2023, when many other broadband providers are hiking up the price of their tariffs, Hyperoptic is making no changes. Many other providers are raising their prices mid-contract by up to 14.4% - that’s over the rate of inflation. In contrast, Hyperoptic’s services won’t be affected by any price changes within its 18-month, or 24-month contract period.
Hyperoptic rewards
Hyperoptic broadband deals are sometimes available with a sign-up incentive, such as the first month free. It's unlikely you'll be able to find higher value gift cards or cashback offers with this smaller supplier.
Hyperoptic Reliability
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Reliability Score: 3.1 out of 5 |
In our 2023 Broadband Awards, Hyperoptic scored very low when it came to reliability, with a 62.7% satisfaction. These user reviews have knocked its 'out of 5' down.
On the upside, Hyperoptic signed up to Ofcom's voluntary code of practice for automatic compensation in 2019. That means if there are delayed repairs, missed engineer appointments or delays with the start of the new service, customers can receive compensation.
Average upload and download speeds advertised for Hyperoptic packages are based on what is achievable for at least 50% of its network users, nationally, and at peak time (between 8pm and 10pm), using a wired connection.
Hyperoptic Bundled Wi-Fi Router
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Router Score: 3.2 out of 5 |
Whichever broadband package you sign up for, new customers to Hyperoptic will receive a Hyperhub Wi-Fi router. This could be either the Nokia Hyperhub (available for faster 500Mb or 1Gb plans) or ZTE Hyberhub.
Nokia Hyperhub specifications
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ZTE Hyperhub specifications
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It’s also possible to add on Hyperoptic Total Wi-Fi, which is a mesh service. When you do this, you’ll receive a Minihub device that'll help expand the reach of the Wi-Fi service throughout your home. Of course, it’s always possible to sort this yourself without the need for an extra subscription. Mesh Network Systems are readily available online.
Take a look our guide to mesh Wi-Fi for a more detailed dive-in.
Router installation
Setting up your Hyperoptic Hyperhub shouldn't be difficult and, unless you need to have a line installed, you'll be able to do this yourself. You can follow the comprehensive online guides which clearly mark out routers you may have been sent (there are some legacy routers on here as well). Here, you'll also be able to get tips on how to set up your Minihub device if you have one.
Hyperoptic Broadband: Expert Summary
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Hyperoptic Overall Score: 3.3 out of 5 |
With amazing speeds at surprisingly low prices, a fixed price promise, the choice of either long-term contracts or short rolling monthly deals, and the option to get broadband without a phone line, Hyperoptic ticks a lot of boxes. Whether you’re looking for a great value budget package, or the fastest broadband possible, you’ll find it here.
However, there’s one big caveat, and that is its relatively limited coverage. Although available in many towns and cities in England, Scotland, and Wales, the Hyperoptic network has a far smaller footprint than either the BT Openreach or Virgin Media networks. For many people, it simply won’t be an option.
Switching broadband providers
Are you not based in one of the 13 locations Hyperoptic serves broadband? You can see if there are any other broadband packages that suit your needs by using our comparison tables.
Use our simple deals checker to find out the broadband offers currently available in your area. Don’t forget to use our filters to help find a package that’s perfect for you in terms of price, speed or contract length.
If you’re out of contract, switching is easy, and it’s the best way to make sure you’re not over-paying for your broadband service. Check out our ‘guide on how to switch broadband and get an amazing deal’ for more hints and tips.
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