Hyperoptic Broadband user review
The following ratings from Hyperoptic customers are taken from our annual home broadband survey. Customers were asked to rate their provider in each category; the score is the percentage of positive answers and the overall rating is the combined average score.
Customer care: 81%
Value for money: 65%
Would recommend?: 80%
Overall Hyperoptic broadband customer rating: 76%
While Hyperoptic didn't win any awards from its customers, its scores were at or slightly above average in most areas. It did, however, win awards for the fastest provider in the ultrafast category, far outpacing the competition for both download and upload speed.
Hyperoptic Broadband - the Broadband Genie review
|We like||We don't like|
Hyperoptic Broadband speed
Hyperoptic average speeds vs BT, Sky, TalkTalk, and Virgin Media
|ADSL download speed||N/A||10Mb||11Mb||11Mb||N/A|
|ADSL upload speed||N/A||1Mb||1Mb||1Mb||N/A|
|Fibre download speed||50Mb / 150Mb / 500Mb / 900Mb||36Mb / 50Mb / 67Mb||59Mb||38Mb / 67Mb||54Mb / 108Mb / 213Mb / 362Mb / 518Mb|
|Fibre upload speed||5Mb / 150Mb / 500Mb / 900Mb||9.5Mb / 19.5Mb||19Mb||9.5Mb / 19Mb||5Mb / 10Mb / 20Mb / 36Mb|
As an FTTP (Fibre To The Premises) provider, Hyperoptic is significantly quicker than most other providers, with average speeds up to 900Mb.
It's also important to note that most Hyperoptic broadband is symmetrical, which means it provides the same upload and download speed. This makes it far quicker than the majority of other broadband providers, and a great choice if you need a connection that can cope with very large file uploads. However, be aware that its cheapest 50Mb package is limited to an upload speed of just 5Mb.
BT, Sky, TalkTalk, and Virgin do all have gigabit broadband services which can offer similar download speeds to Hyperoptic, but availability is currently very limited. While Hyperoptic is not available everywhere, it does - for now - have better coverage than the equivalent services from the major operators.
Hyperoptic value for money
Hyperoptic Broadband cheapest package vs BT, Sky, TalkTalk, and Virgin Media
|Hyperoptic Fast (50Mb)||BT Broadband (10Mb) / BT Fibre Essential (36Mb)||Sky Broadband Essential (11Mb)||TalkTalk Fast Broadband (11Mb)||Virgin Media M50 (54Mb)|
Hyperoptic Broadband fastest package vs BT, Sky, TalkTalk, and Virgin Media
|Hyperoptic Hyperfast (900Mb)||BT Fibre 2 (67Mb)||Sky Broadband Superfast (59Mb)||TalkTalk Fibre 65 (67Mb)||Virgin Media M500 (516Mb)|
Last checked January 2021. Prices displayed above are the initial contract cost for new customers; charges may increase after renewal. The cheapest price is the lowest monthly cost regardless of speed. The fastest price is the fastest service available on Broadband Genie for the lowest cost.
Despite its high speed, Hyperoptic is surprisingly affordable. Its entry-level 50Mb package is cheaper than many slower deals - even some ADSL packages. The 150Mb service is perhaps the most tempting, delivering faster internet than most of the competition for a very reasonable price. But even the quickest gigabit package is extremely good value for money.
Hyperoptic home phone
Hyperoptic can provide broadband without a phone, but if you need voice calling capability this can be added for a small additional fee.
The basic broadband and phone package includes free evening and weekend landline calls. You can also add anytime calling for £3, or an international calling plan with discounts to 50 destinations for an extra £5.
Hyperoptic review conclusion
Our Hyperoptic rating: 4.5 / 5
With amazing speeds at surprisingly low prices, the choice of either long-term contracts or short rolling monthly deals, and the option to get broadband without a phone line, Hyperoptic ticks a lot of boxes. Whether you’re looking for a great value budget package, or the fastest broadband possible, you’ll find it here.
However, there’s one big caveat, and that is its relatively limited coverage. Although available in many towns and cities in England, Scotland, and Wales, the Hyperoptic network has a far smaller footprint than either the BT Openreach or Virgin Media networks. For many people, it simply won’t be an option.
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