About Hyperoptic Broadband deals
If you demand the fastest broadband possible, Hyperoptic has you covered. With a Hyperoptic deal, you can get a full-fibre connection delivering incredible speeds of up to 1Gb (gigabits per second)!
Plus, there’s no need to get a phone line, and you have the option of a flexible rolling monthly contract.
Want to know what Hyperoptic can offer, and if it’s right for you? Read on to find out more.
Hyperoptic Broadband: what packages and speeds are available?
Though only available in London, you can find the best of Hyperoptic's full-fibre broadband deals below:
Hyperoptic doesn’t use the Openreach (BT line) network like most other providers. Instead, it has its own FTTP (Fibre To The Premises) network. This means it’s much faster than most, and the choice of speeds it offers are a little different than those you’ll find with other broadband deals.
Hyperoptic offers the following packages:
- Hyperoptic Fast: 50Mb average speed
- Hyperoptic Superfast: 150Mb average speed
- Hyperoptic Ultrafast: 500Mb average speed
- Hyperoptic Hyperfast: 900Mb average speed
Hyperoptic delivers symmetrical broadband speeds, which means that it provides the same speed for both downloading and uploading. So, while most other fibre broadband is restricted to a maximum upload speed of around 20Mb, Hyperoptic can offer upload speeds up to 1Gb!
Can I get Hyperoptic broadband deals in my area?
Because Hyperoptic operates its own FTTP network, coverage is very different from the Openreach and Virgin Media networks, and it has relatively limited availability compared to the big names.
However, it is available across in England, Scotland, and Wales. The largest concentration of the Hyperoptic network is found in the South East, but you can also get Hyperoptic in places such as Dundee, Newcastle, Edinburgh, Cardiff, Swansea, Liverpool, and Glasgow.
To find out whether Hyperoptic is on offer where you live, enter a postcode to search for deals in your area:
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You can also view a coverage map on Hyperoptic’s site, which includes areas where network installation is due to take place in the near future.
Hyperoptic broadband and phone bundles
While you can get broadband without a phone line, Hyperoptic does also have the option of broadband and phone bundles.
All of its packages can include free evening and weekend calls for a small additional fee. You can also choose an anytime call package for inclusive calling to UK landlines, or an international package with discounted call costs to 50 destinations.
Hyperoptic extras and free gifts
Hyperoptic is focused on great value ultrafast fibre broadband, and as such it’s not a provider that throws in lots of free extras.
You do get a free Wi-Fi router, though the exact model varies; on the 500Mb and 1Gb packages customers will receive a Nokia Hyperhub which supports both 802.11b/g/n 2.4Ghz Wi-Fi and faster 802.11ac 5Ghz for fast transfer speeds on newer Wi-Fi devices.
Hyperoptic also pledges never to raise prices in the middle of your contract, and it offers automatic compensation in the case of delayed activation, service outages, and missed appointments.
Hyperoptic Broadband: pros and cons
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To learn more about the pros and cons of Hyperoptic broadband, read our full review.
How to get Hyperoptic Broadband
Getting Hyperoptic is much like any other provider: check availability in your area (you’ll find a postcode check further up this page), choose your deal, and click ‘Go’ to sign up.
There is a slight difference in installation compared to regular Openreach services because you will need an engineer visit to connect the fibre optic line to your home.
The line is usually run in close to your front door, and the router will be installed close to where the fibre optic cable enters your property; you can ask to have it in another location, but there might be an additional cost.
Installation usually takes around an hour, and engineers work six days a week.
Frequently Asked Questions about Hyperoptic
Can I get Hyperoptic without a contract?
Yes! Hyperoptic offers a rolling monthly package alongside its 12-month contract deals. While you are still signing a contract, you’re only committed for a month at a time so you can cancel at short notice without worrying about paying any hefty penalties.
Are there upfront costs with Hyperoptic?
There is a one-off activation fee to cover installation.
As mentioned above, you might have to pay a bit more if you want the engineer to install your fibre line in a different location.
How long will it take to install?
You can expect your Hyperoptic service to be activated within 14 working days from ordering. Installation takes around an hour.
When will Hyperoptic be available in my area?
You can check Hyperoptic’s coverage map to see if there is a planned installation in your area. If there is nothing planned you’ll have to look for an alternative provider as it could be some time before Hyperoptic becomes available.
Does Hyperoptic have good customer service?
Hyperoptic has a good reputation among its customers. It has excellent reviews on Trustpilot and Feefo, and in our Home Broadband Survey it was near the top of the charts for customer recommendations (as well as winning awards for download and upload speed!).
Does Hyperoptic offer broadband and TV bundles?
Hyperoptic is not a broadband and TV provider. If you want fast broadband with a TV package check out the latest Virgin Media broadband and TV deals.
How do I contact Hyperoptic?
Call Hyperoptic customer service on 0333 332 1111.
How do I cancel Hyperoptic?
You should call Hyperoptic to discuss cancellation. If you’ve got a 12-month contract and you’re still within the minimum term, there will be an early termination fee.