About Hyperoptic Broadband deals
If you need the fastest broadband possible, Hyperoptic has you covered. With a deal from this internet service provider, you can get a full-fibre connection delivering incredible download speeds of up to 1Gb (gigabits per second)!
Plus, as it offers ‘broadband only’ deals, there’s no need to get a phone line if you don’t want one. There’s also the bonus option of being able to sign up to flexible, monthly rolling contracts.
Want to know what Hyperoptic can offer and if it’s right for you? Read on to find out more about its deals for new customers.
Hyperoptic: what packages and speeds are available?
Hyperoptic broadband is only available in London and a few other locations (including Sheffield, Newcastle, Birmingham, and Nottingham).
Hyperoptic doesn’t use the Openreach (BT line) network like most other broadband providers. Instead, it has its own FTTP (Fibre To The Premises) network.
This means it’s much faster than most, and the choice of speeds it offers are a little different to those you’ll find with other broadband deals.
Hyperoptic offers the following packages:
- Hyperoptic 50Mb Fast Fibre Broadband (average download speed - 50Mbps)
- Hyperoptic 150Mb Superfast Fibre Broadband (average download speed - 150Mbps)
- Hyperoptic 500Mb Ultrafast Fibre Broadband (average download speed - 500Mbps)
- Hyperoptic 1Gb Hyperfast Fibre Broadband (average download speed - 900Mbps)
On selected packages, Hyperoptic delivers symmetrical broadband speeds, which means that it provides the same speed for both downloading and uploading.
So, while most other fibre broadband is restricted to a maximum upload speed of around 20Mb, Hyperoptic can offer upload speeds up to 900Mb!
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What is Openreach?
Openreach is the company that maintains the former British Telecom Network used for the majority of broadband and phone services. If a repair or installation is required, it’s Openreach who will send an engineer, not your provider.
More than 650 service providers using the Openreach network. That’s the majority of the UK’s broadband providers. This includes Sky, TalkTalk and BT. The exception to this is Virgin Media - it uses its own, separate cable network.
Can I get Hyperoptic broadband deals in my area?
Because Hyperoptic operates its own network, coverage is very different from the Openreach and Virgin Media networks, and it has relatively limited availability compared to the big names.
However, it is available in selected locations across England, Scotland, and Wales.
To find out whether Hyperoptic is on offer where you live, you can view a coverage map on its website, which includes areas where network installation is due to take place in the near future.
Hyperoptic broadband and phone bundles
While you can get broadband without a phone line, Hyperoptic does also have the option of broadband and phone bundles with selected plans. This includes broadband and phone packages on a rolling monthly basis.
All of its packages can include free evening and weekend calls for a small additional monthly cost. You can also choose an anytime call package for inclusive calling to UK landlines, or an international package with discounted call costs to 50 destinations.
Hyperoptic Wi-Fi Router
You get a free Wi-Fi Hyperhub router bundled in with Hyperoptic deals. In most cases, this will be set up by an engineer during your internet service installation process.
Hyperoptic extras and free gifts
Hyperoptic is focused on great value ultrafast broadband. It isn't a provider that throws in lots of free extras. However, at the time of writing, it was possible to get between 1 month and 3 months free on sign- up for its 500Mb and 1Gbps packages. A Hyperoptic voucher code wasn’t required.
Hyperoptic also pledges never to raise prices in the middle of your contract, and it offers automatic compensation in the case of delayed activation, service outages, and missed appointments.
Switching to Hyperoptic
If you're unhappy with your current broadband package, but you're still tied into a contract, you might want to take a look at Hyperoptic's 'Switch Now' incentive. For those signing up to a 24-month residential package, it's possible to get up to 9 months service up and running alongside your existing broadband, until your current contract ends. This comes with a 30-day guarantee, so if you're not seeing an improvement with your internet speeds, you can easily cancel without any exit fees.
See also: 'How to get a credit for switching your broadband early'.
Hyperoptic’s Price Match Guarantee
If you spot other broadband retailers offering a Residential Full Fibre Broadband packages or a Broadband & Phone Service with the same, or better specifications at a lower cost, you can make use of the price match guarantee. Hyperoptic will then match this price.
This offer is only open to new Hyperoptic customers who haven’t signed up for a package yet, but also applies to existing customers in their 30-day cooling off period. To get help with this you can call Hyperoptic customer support on 0333 332 1111. Or you can email [email protected].
Hyperoptic Broadband: pros and cons
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To learn more about the pros and cons of Hyperoptic broadband, read our full Hyperoptic review.
How to get Hyperoptic Broadband
There's a slight difference in installation compared to regular Openreach services, because you’ll need an engineer visit to connect the fibre optic line to your home.
The line is usually run in close to your front door, and the router will be installed close to where the fibre optic cable enters your property; you can ask to have it in another location, but there might be an additional cost.
Installation usually takes around an hour, and engineers work six days a week.
Hyperoptic Broadband FAQs
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Can I get Hyperoptic without a contract?
Hyperoptic offers a rolling monthly package alongside its 12-month and 24-month contract lengths. While you are still signing a contract, you’re only committed for a month at a time, so you can cancel at short notice without worrying about paying any hefty penalties.
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Are there upfront costs with Hyperoptic?
There is a one-off activation fee to cover installation
As mentioned above, you might have to pay a bit more if you want the engineer to install your fibre line in a different location.
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How long will it take to install Hyperoptic broadband?
You can expect your Hyperoptic service to be activated within 14 working days from ordering. Installation takes around an hour.
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When will Hyperoptic be available in my area?
You can check Hyperoptic’s coverage map to see if there is a planned installation in your area. If nothing is planned, you’ll have to look for an alternative provider, as it could be some time before Hyperoptic becomes available.
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Does Hyperoptic have good customer service?
Hyperoptic has a good reputation among its customers. It has excellent reviews on Trustpilot and Feefo.
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Does Hyperoptic offer broadband and TV bundles?
Hyperoptic isn’t a broadband and TV provider. If you want fast broadband with a TV package, check out the latest Virgin Media broadband and TV deals or our TV and Broadband Deals page which includes Sky, TalkTalk and NOW Broadband packages.
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How do I contact Hyperoptic?
Call Hyperoptic customer service on 0333 332 1111. For more information, visit our Hyperoptic Broadband customer service contacts, problems and complaints page.
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How do I cancel Hyperoptic?
You should call Hyperoptic to discuss cancellation. If you’ve got a 12-month contract and are still within the minimum term, there will be an early termination fee. See also: 'How to cancel Hyperoptic Broadband'.
Expert Summary
If you’re after a trustworthy deal with very fast, full fibre speeds, it’s worth taking a look to see if you can sign up to Hyperoptic’s broadband plans. Unfortunately, it’s not accessible everywhere and you can only sign up in 13 locations across the UK.
Hyperoptic is a good option if you have no need to take out a phone service. This is because it relies on its own network and doesn’t piggyback off the BT Openreach infrastructure, so you're not forced to pay line rental. However, this does mean there will always be some engineering work needed if you’re a new Hyperoptic customer, which may cause a bit of upheaval at home.
Hyperoptic is almost unrivalled for its ultrafast upload speeds, which are as nifty as its download speeds. This is known as a ‘symmetrical connection’. Sadly, that’s something even the likes of Virgin Media don’t offer at the moment.