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Gigaclear Broadband Review 2024

Our Gigaclear Broadband rating: 3.3/5

Gigaclear offers incredible ultrafast full-fibre broadband, often in areas where other services are lacking, and has some very cheap introductory pricing. But you face a steep increase at the end of the contract and the Wi-Fi router has some limitations.

Gigaclear broadband review 2024

Speed Satisfaction 3.5/5
Customer Service  3.3/5
Value for Money  3.5/5
Reliability 3.4/5
Router 3.2/5
Overall score 3.3/5

Gigaclear delivers rapid download and upload speeds using its own full-fibre network. Unlike other providers, it's decided to focus on rural communities.

Introductory prices are low, and the Wi-Fi router supports mesh networking for a stronger home network. But the router does have a few limitations. You'll also need to watch out for costs increasing at the end of your contract.

You're likely to have a mid-contract price rise if you take out a Gigaclear package.

We like We don't like
  • Very fast download and upload speeds are on offer.
  • It delivers next-gen broadband to rural areas.
  • The initial contract price is good value.
  • Some packages include a free Wi-Fi Mesh node.
  • A phone line isn’t required
  • A sharp price increase after the initial contract term.
  • Mid-contract price rise.
  • The bundled Wi-Fi router could be better.

Gigaclear Broadband: in summary

Download Speeds (Average) 200Mb / 400Mb / 830Mb
Upload Speeds (Average) 200Mb / 400Mb / 830Mb
Data Usage Limit Unlimited
Type of Broadband Full Fibre
Home Phone Line? No
Inclusive phone calls? No
Bundled Wi-Fi Router? Linksys Dual-band or Tri-band

Gigaclear Broadband speed

Speed Score: 3.5 out of 5

Gigaclear offers a choice of four different speeds using a very fast, full-fibre network. 

Gigaclear Superfast 200

  • Download speed: 200Mb
  • Upload speed: 200Mb

Gigaclear Ultrafast 400

  • Download speed: 400Mb
  • Upload speed: 400Mb

Gigaclear Hyperfast 900

  • Download speed: 830Mb
  • Upload speed: 830Mb

Not everyone will be able to get Gigaclear. You need to live in range of its network, and not many homes have access. But if it’s available, then you’ll be able to choose any of the speeds above.

To find out if you can get Gigaclear deals in your area, type your address into our deals checker below:

Broadband Genie deals checker

This search will also tell you about any other full fibre broadband deals in your location and offer alternatives if full fibre is not an option.

Gigaclear broadband speed summary

Gigaclear offers symmetrical broadband, where upload and download speeds are the same. Most other providers are asymmetrical, with a priority on the download rate. This isn’t necessarily a bad thing, but it does make Gigaclear stand out.

In the Broadband Genie 2024 broadband awards, Gigaclear customers ranked speed satisfaction slightly above average.

Gigaclear Customer Service

Customer Service Score: 3.3 out of 5

Gigaclear has a support team with phone lines open six days a week. On Sundays and Bank Holidays, you'll be able to get in contact through its Live Chat service.

You’ll also find a comprehensive online support library on its website that will help answer common questions. If you really need help outside of customer service hours, you might be able to find an answer yourself.

Gigaclear has a 4.5 Trustpilot score. This has improved slightly in the last year. However, in our 2024 broadband awards, Gigaclear's ranking fell just slightly below average.

We've pulled together a lot more information about Gigaclear's customer service details, for those looking to troubleshoot any issues.

Gigaclear Value for Money

Value for Money Score: 3.5 out of 5

Looking at it on a pound-per-Mb basis, Gigaclear is great value for money. It’s a lot faster than similarly priced packages, after all.

However, it’s important to note that the costs will go up a lot after the initial contract term. You’ll definitely need to make a note of the date the contract ends and contact Gigaclear to negotiate the price. If they can’t offer you a better deal, you can switch to a cheaper package or provider.

In both 2023 and 2024, Gigaclear customers were faced with an annual price hike. Sadly, this is pretty much the standard across the board. You can find out more information about this with our guide to mid-contract price hikes.

Gigaclear doesn’t include a home phone service or even offer the option to add one. If you only kept a phone line around for broadband, that could actually be a good thing. But if you do need a landline, you’ll have to purchase one from a different provider to run alongside your Gigaclear fibre line.

Gigaclear Reliability

Reliability Score: 3.4 out of 5

In our 2024 Broadband Awards, Gigaclear scored a middling 71% satisfaction score in the 'Most Reliable Provider' category, although this was an improvement on last year.

Gigaclear isn't signed up to Ofcom's voluntary code of practice on better broadband speeds. User reviews on its Trustpilot page are mixed, with many customers suggesting they've not received satisfactory support for technical problems.

Gigaclear Bundled Wi-Fi router

Router Score: 3.2 out of 5

If you're on a package with speeds over 600Mb, you'll receive a Linksys Velop tri-band Wi-Fi 6 router. All other packages will receive a Linksys Velop dual-band Wi-Fi 6 router. Existing customers get a Linksys Velop Wi-Fi 5 tri-band router.

Linksys Dual-Band router features

  • Up to 100 devices capacity per node
  • 3 extra Ethernet ports on each node
  • Ability to add more nodes to expand network

Linksys Tri-Band router features

  • Up to 100 devices capacity per node
  • 3 extra Ethernet ports on each node
  • A USB-3 port on each node to share hard drives and printers
  • What's the difference between a router and a node?

    A router connects directly to the fibre connection box in your home to take charge of managing your connected devices across your home network. Nodes connect wirelessly or by Ethernet cable to the router to form a Wi-Fi mesh network to provide greater coverage and faster speeds across your home than one router would be able to do on its own. Gigaclear provides you with routers that can act as a normal router or node depending on where they are placed in the network, so there is no need to differentiate between the two – the hardware is the same.

Router installation

You'll find clear and detailed step-by-steps on Gigaclear's website to help you set up routers for yourself. If you need additional support, you can call the Customer Care team, or you can access Live Chat through the website (www.gigaclear.com/chat).

Gigaclear Broadband: Expert Summary

Gigaclear Overall Score: 3.4 out of 5

Gigaclear offers an exceptional, cutting-edge broadband experience with incredible speeds. And because it's symmetrical, you’re getting an upload speed that’s just as fast as the download rate.

It’s also to be applauded for focusing on rural areas. Mainstream networks often offer less coverage in these areas, so Gigaclear is offering a much-needed service.

The cost is quite reasonable, too, starting from less than £20 per month. However, Gigaclear customers should watch out for the steep price rises which kick in once the initial contract term has ended. 

One area we would flag for improvement is the bundled Wi-Fi router. While it’ll suit many homes, and the mesh Wi-Fi support is welcome, it’s lacking some features that would help you take full advantage of this very fast broadband service.

More broadband reviews

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Meet the author:


Matt has been working with Broadband Genie since 2009. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online.

Specialist subject: The technicalities of broadband

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