iTalk broadband review
iTalk customers benefit from excellent customer service, a fixed-price promise, and no hidden fees. But this isn’t a budget provider, and its Wi-Fi router could be better.
- Fixed price promise.
- UK support team.
- Flexible inclusive call bundles.
- Encouraging customer reviews.
We don’t like...
- Traffic management.
- It’s not the cheapest.
- Basic Wi-Fi router.
iTalk broadband: in summary
- Download speeds (average): 11Mb / 38Mb / 63Mb
- Upload speeds (average): 1Mb / 9Mb / 18Mb
- Data usage limit: Unlimited
- Type of broadband: ADSL & fibre optic (FTTC)
- Home phone line: Yes (required)
- Inclusive phone calls: Optional extra
- Router: Zyxel VMG1312-T20B
iTalk broadband speeds
iTalk offers a choice of three different broadband speeds, using either ADSL or fibre over a BT phone line.
iTalk Simple Broadband
- Download speed: 10Mb
- Upload speed: 1Mb
The cheapest iTalk package is a basic broadband service that is only suitable for individuals with light usage.
We do not recommend this type of broadband for most people. Unless you are only interested in getting the cheapest broadband possible, fibre optic is better value.
iTalk Fast Fibre
- Download speed: 35Mb
- Upload speed: 9Mb
The entry-level iTalk fibre internet service is fast enough for households with a couple of people sharing the broadband. This is our recommended minimum for most homes.
iTalk Superfast Fibre
- Download speed: 63Mb
- Upload speed: 19Mb
The fastest iTalk broadband package is suitable if you have a larger home with multiple users, or for anyone who will be doing lots of downloading, online gaming, and high-definition video streaming.
iTalk speed summary
iTalk has a typical choice of broadband services for the Openreach network, which is the infrastructure used by the majority of providers.
We do not have any real-world data about its performance at this time. iTalk is a small ISP that has not been included in our broadband survey to date, and it is not one of the providers covered by Ofcom in its broadband performance reports.
But it is not unique in that regard, and we have no reason to think that it would perform worse than any of the other providers that use BT phone lines.
However, it’s worth noting that iTalk may implement traffic management during busy periods. It is unlikely to affect the majority of subscribers but could have an impact if you regularly use file-sharing services.
If you are concerned about this there are plenty of providers that offer truly unlimited broadband without any restrictions.
iTalk broadband value for money
With prices starting at just over £20 per month, iTalk is at the cheaper end of the broadband market. Though it’s not what we'd consider a budget provider and there are numerous deals that offer faster speeds for less money.
However, it does have a fixed-price promise that applies for the entire 24-month contract period.
Price guarantees are becoming harder to find, and few providers offer them for this length of time.
This could be a valuable feature if you’re looking to fix costs and are worried about other providers raising prices in the middle of the contract term.
iTalk deals all include line rental in the price, and are available with or without inclusive calls — you’ll find both options listed on Broadband Genie.
Its calls packages are reasonable value, starting from only £2 for evening and weekend calls. They’re flexible too, so you can change or remove call bundles each month without paying any extra.
iTalk is often available with a reward, usually an Amazon gift card with a value of around £50.
These deals are frequently exclusive to Broadband Genie, so you won’t find them on other comparison sites or from iTalk directly.
What you probably won't find with iTalk are big discounts on its monthly fees. It promises not to prioritise new customers with short-term special offers, and to ensure that existing customers always have the best price.
iTalk customer service
iTalk has a UK-based support team, though its opening hours are limited. Lines are open 9am to 7pm during the week, and 9am to 5.30pm on Saturdays.
We do not currently have any survey or Ofcom data to judge the quality of iTalk customer service for ourselves. However, it does have an excellent Trustpilot score, which suggests that iTalk provides a good level of after-sales care.
iTalk Wi-Fi router
All iTalk broadband deals include a free Zyxel Wi-Fi router.
iTalk Zyxel VMG1312-T20B Wi-Fi router specifications
- Wi-Fi: 802.11b/g/n (2.4GHz)
- Dual-band Wi-Fi: No
- Tri-band Wi-Fi: No
- Ethernet: 4x 10/100 LAN
- Extras: 1x USB port
The iTalk router is disappointingly basic.
It only provides an 802.11b/g/n 2.4Ghz Wi-Fi signal and does not offer support for newer and faster 802.11ac Wi-Fi, something that is now a fairly standard feature found on most other ISP-supplied routers (and some are starting to offer the even newer 802.11ax).
It also only supports 100Mb wired network connections, while most other routers give you much faster gigabit (1000Mb) wired networking capability.
None of this is fatal, and for many people, it won’t make a difference; you can still get online and connect all your devices over Wi-Fi or a wired connection.
However, if you are likely to want to use your home network to do anything a little out of the ordinary — such as regularly transferring large files, or streaming high-definition videos or games — it will be a hindrance.
iTalk: our verdict
Broadband Genie rating: 3 / 5
When comparing broadband deals on price, iTalk doesn’t stack up too well against much of the competition, with fibre optic services available for less than iTalk charges for ADSL.
But dig a little deeper and iTalk reveals itself to be better value than it first appears.
For one thing, its customer service record is extremely reassuring. The support team is UK-based, and it’s got some excellent customer reviews.
It also doesn’t mess you about when it comes to price increases and contracts. Its monthly fee is fixed for the full length of the contract. And it promises you’ll always have the best deal, with no penalties for loyalty or big discounts that are only available to new customers.
The free router is a little outdated by modern standards, though this isn’t something that everyone will care about or notice. It provides the essentials, but if you need anything more then you’ll need to buy your own hardware.
It should also be noted that iTalk does have a traffic management policy. This will probably not impact most people, but many other providers offer completely unrestricted broadband.
Broadband Genie’s review policy
When you’re looking to switch broadband, we know how important unbiased, balanced, expert reviews can be. As a dedicated broadband comparison and switching site, we are in a unique position to give you expert insight into whether or not we think a provider is worth your money. Read on to find out a little more about our broadband provider review process.User ratings
We ask users to review providers on our site, as part of our ongoing Home Broadband Survey project. We gather these reviews by promoting our survey to a broad swathe of customers. In doing so, we aim to get the most accurate and balanced customer feedback as possible. We believe this is preferable to advertising ourselves as a review service, which tends to attract a higher number of frustrated customers, skewing the results.
We use these scores, in combination with other factors such as Ofcom research to inform our overall ratings (more on this below).
You can leave your own review on our broadband survey, which also includes a monthly £50 prize draw.Overall ratings
Our overall provider rating is decided upon by our editors, informed by the user feedback we have received, we will also take into account wider market research such as Ofcom’s speed and customer service research, along with other trusted review platforms such as Trustpilot, where appropriate.
This allows us to create an informed, well-balanced review of a provider that’s ultimately the most useful way to determine whether or not a provider is right for you.