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Broadband help and guides

Whether you're just starting out on the road to buying broadband, looking for a new deal, or are having problems with your connection or supplier, Broadband Genie is here to help. The guides below should answer all your broadband related questions.

What is upload speed?

What is upload speed?

What is upload speed and why would you need it to be fast? Who offers a symmetrical upload package? Find out in this guide.

What are altnets?

What are altnets?

Find out the meaning of the word 'altnets' and whether smaller, alternative network providers are reliable enough to switch to.

What is CityFibre?

What is CityFibre?

Find out what CityFibre is and how it's different to Openreach. Learn about its full fibre options and whether it's in your area.

A quick guide to bits and bytes

A quick guide to bits and bytes

Which is bigger - a MB or kB? What about a GB or a MB? Become a master of file sizes with our guide to bits and bytes.

What is line rental?

What is line rental?

Read more about what line rental is, why you might have to pay it and the broadband options that don't require line rental.

How to recycle a Wi-Fi router

How to recycle a Wi-Fi router

Avoid being charged for a non-return and dispose of your router responsibly, no matter who your broadband provider is.

Broadband in Hull

Broadband in Hull

If you live in Hull, you won't have access to providers on the Openreach network or Virgin Media. So, what are your broadband pack