If you're in the process of planning a house move then phone and internet should be high on the list of priorities along with all the other utilities.
Our guide to broadband and moving home will explain what you need to know to minimise the stress and downtime and ensure everything goes smoothly on your moving day.
Before you move
Check broadband coverage at the new address
Search the new postcode using the postcode check on our home broadband comparison tables to see what services are on offer at the new address. There may be a faster option, or you might find your current service is not available. Broadband coverage varies so it's very important to check what's in the area before doing anything else.
Find out if there’s a better broadband deal
When checking availability, look out for better offers. You might be able to save money with a different ISP, or upgrade to a faster connection from your current provider.
Speak to your current provider
It’s crucial to speak to the current broadband provider before doing anything with the broadband.
If you’re planning on staying with the same provider, find out their procedure for moving the connection to a new home. Make sure to confirm how much notice is required, otherwise you could be left without broadband on the day of the move.
Tempted by a better deal? Ending a contract early will mean paying a fee, so check with the provider whether you’re still in contract, and what the cost will be for early termination.
When you’re ready to move - staying with the current provider
If you're staying with the same provider you will need to notify them ahead of time of your moving date. The provider will handle the activation of your new line - including sending an engineer if required - and deactivate your old service. So long as you don't leave this to the last minute it is - barring any unforeseen technical issues - possible to have the new line activated the day you move in.
How much notice do you need to give your provider?
The table below shows the minimum notice period for some ISPs, along with some costs and contact details. But you should always confirm all details before doing anything, and also check that the same broadband service is available at the new property.
|BT||15 days||Charges apply for new line or upgrades||0800 800 150|
|EE||4 weeks||Free||0800 079 8586|
|DST||14 days||Free. £29.95 for new line.||0800 027 3930|
|John Lewis||7 days||Free if new 12 month contract, otherwise £65||0800 022 3300|
|Plusnet||3 weeks||Free if new contract, otherwise £65. £49.99 for new line.||0800 013 2632|
|Post Office||15 days||Contact Post Office for details||0345 600 3210|
|Sky||2 weeks||Free unless "non-standard installation"||0333 200 8000|
|TalkTalk||14 days||Free||Use online account|
|Virgin Media||2 weeks||Free unless new box or line needed||150 or 0345 454 1097|
|Zen||2 weeks||Contact Zen for details||01706 902 000|
When you’re ready to move - switching providers
Check the contract
If you’re not out of contract with the ISP there will be an early termination charge. Contact the provider to find out if this applies, and how much it will be.
Cancel the current broadband service
Ask your existing ISP to end the service when you move out. It is important to arrange this in advance to avoid unnecessary extra costs, and to prevent the line being blocked for the next occupant.
Choose a new deal
Enter the postcode of the new property in our home broadband comparison table to see what’s available in the area.
Potential issues you may encounter during a house move
Moving into or out of a Virgin Media area
The Virgin Media network has a smaller footprint than Openreach (BT) services, and if you’re currently using Virgin Media you may find that it is not available at the new home. In that situation you will have to pay any cancellation fees that apply, and switch to an ADSL or fibre optic package using an Openreach telephone line.
If moving into a Virgin Media area you might find that the new house does not have an active BT telephone line. There will be an additional up-front cost for setting up a line, even if the broadband deal comes with free setup.
Delays to the activation of broadband when moving are frustrating, but they can often be avoided. A common cause is waiting until the last minute to notify the current ISP or sign up to a new provider.
There can also be a delay if the previous occupant has not cancelled the phone or broadband. This will block the line and it can take a week or two for it to be unblocked so the ISP can activate your service (and if you have not correctly cancelled your old line, the new occupant of your previous home will be similarly inconvenienced).
In some cases delays may occur if the ISP is not able to get an engineer to the new property for the moving date due to high demand.
Setting up broadband in your new home
Here are a few tips to help you get the best out of the broadband connection in your new home...
- Make sure the router is plugged into the main BT or Virgin Media socket (indicated by a logo on the box).
- Avoid extension cables if possible. If you must use an extension get a good quality rounded phone wire, not the cheap flat cables. If you’re having work done it’s a good opportunity to get it properly setup in the right location so you can avoid extensions (and have the wiring checked).
- You may find Wi-Fi doesn’t work very well. Thick walls or certain types of construction materials can block the signal. Use wireless boosters to extend the range.
- If you’d like a wired network for the least amount of hassle, pick up some powerline network adapters - these use electrical lines to transmit data and require no complex configuration. All you need to do is plug in one next to your router and add other adapters where required throughout the home, and you’ll have fast network access without the signal issues of wireless.