A guide to broadband and moving home

by Matt Powell

If you are in the process of planning a house move then phone and internet should be high on the list of priorities, along with all the other utilities. Our guide to broadband and moving home will explain what you need to know to minimise the stress and downtime and ensure everything goes smoothly on your moving day.

Before you move

Check broadband coverage at the new address

Search the new postcode using the postcode check on our home broadband comparison tables to see what services are on offer at the new address. There may be a faster option, or in some cases you might find that your current service is not available.

Find out if there’s a better broadband deal on offer

When checking availability, look out for better offers. You might be able to save money with a different ISP, or upgrade to a faster connection.

Speak to your current provider

It’s crucial to speak to your existing broadband provider before doing anything with the broadband.

If you’re planning on staying with the same provider, find out their procedure for moving the connection to a new home. Make sure to confirm how much notice is required, otherwise you could be left without broadband on the day of the move.

Tempted by a better deal? Ending a contract early will mean paying a fee, so check with the provider whether you’re still in contract, and what the cost will be for early termination.

When you’re ready to move - staying with the current provider

How much notice do you need to give your provider?

The table below shows the minimum notice period for some ISPs, along with some costs and contact details. But you should always confirm all details before doing anything, and also check that the same broadband service is available at the new property.

Provider
Min notice
Cost
Contact
BT 15 days Charges apply for new line or upgrades 0800 800 150
EE 4 weeks Free 0800 079 8586
DST 14 days Free. £29.95 for new line. 0800 027 3930
John Lewis 7 days Free if new 12 month contract, otherwise £65 0800 022 3300
Plusnet 3 weeks Free if new contract, otherwise £65. £49.99 for new line. 0800 013 2632
Post Office 15 days Contact Post Office for details 0345 600 3210
Sky 2 weeks Free unless "non-standard installation" 0333 200 8000
TalkTalk 14 days Free Use online account
Virgin Media 2 weeks Free unless new box or line needed 150 or 0345 454 1097
Zen 2 weeks Contact Zen for details 01706 902 000

When you’re ready to move - switching providers

Check the contract

If you’re not out of contract with the ISP there will be an early termination charge. Contact the provider to find out if this applies, and how much it will be.

Cancel the current broadband service

Ask your existing ISP to end the service when you move out. It is important to arrange this in advance to avoid unnecessary extra costs, and to prevent the line being blocked for the next occupant.

Choose a new deal

Enter the postcode of the new property in our home broadband comparison table to see what’s available in the area.

Potential issues you may encounter during a house move

Moving into or out of a Virgin Media area

The Virgin Media network has a smaller footprint than Openreach (BT) services, and if you’re currently using Virgin Media you may find that it is not available at the new home. In that situation you will have to pay any cancellation fees that apply, and switch to an ADSL or fibre optic package using an Openreach line.

If moving into a Virgin Media area you might find that the new house does not have an active BT telephone line. There will be an additional up-front cost for this, even if the broadband deal comes with free setup.

Delays

Delays to the activation of broadband when moving are frustrating, but they can often be avoided. A common cause is simply leaving it too late to notify your current ISP, or setting up a new provider.

There can also be a delay if the previous occupant has not cancelled their phone or broadband. This will block the line and it can take a week or two for it to be unblocked so the ISP can activate your service.

In some cases delays may occur if the ISP is not able to get an engineer to your new property for the moving date.

Setting up broadband in your new home

Here are a few tips to help you get the best out of the broadband connection in your new home...

  • Make sure the router is plugged into the main BT or Virgin Media socket (indicated by a logo on the box).
  • Avoid extension cables if possible. If you must use an extension get a good quality rounded phone wire, not the cheap flat cables. If you’re having work done it’s a good opportunity to get it properly setup in the right location so you can avoid extensions (and have the wiring checked).
  • You may find wireless doesn’t work very well. This is a common problem in older properties where thick walls or certain types of construction methods block the signal. Use wireless boosters to extend the signal..
  • If you’d like a wired network for the least amount of hassle, pick up some powerline network adapters - these use electrical lines to transmit data and require no complex configuration. All you need to do is plug in one next to your router, then wherever you fit the others you’ll have fast network access without the signal issues of wireless.

For further help check out our other guides and features, including Wi-Fi router security, buying a Wi-Fi router and using mobile broadband at home.