Vodafone Broadband existing customer deals: should you renew or upgrade?
Has your Vodafone broadband contract come to the end of its minimum term? You are now in a position to get a new deal and save money, but should you stay with Vodafone or switch to a new provider?
Our general advice for any broadband contract is that switching is almost always the best option as there are some amazing deals for new customers. Here’s just a selection of the offers currently available:
You can also stay with Vodafone and renew your contract. This involves the least hassle as there will be no change to your broadband service, but you may not be able to save much compared to switching.
Vodafone Broadband existing customer deals
Vodafone does not advertise deals specifically for existing customers, so if you decide to renew your Vodafone contract you can expect to pay a similar price to its regular offers. However, if you are thinking of renewing it's well worth giving them a call to see what they can offer as haggling can often end up saving you money.
As an example, here are a few of its current deals:
However, as an existing customer, you will probably not be able to take advantage of any reward bundles offering vouchers and other extras, as those are for new customers. If you would like to get a reward deal then you should consider switching providers instead.
Vodafone Broadband upgrade deals
When renewing your Vodafone service a speed upgrade is a possibility.
If you currently have Vodafone Superfast 1 or Pro Superfast 1 with an average download speed of 38Mb, there is a very good chance that you could move to Superfast 2 (which has an average speed of 67Mb).
For Vodafone Superfast 2 subscribers the options are more limited. Vodafone does also offer ultrafast broadband with average speeds up to 910Mb, but the availability of these services is currently very limited, so in many cases Superfast 2 will be the best you can get.
To find out what broadband speeds are available in your area, use our free postcode checker:
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FAQs about Vodafone deals for existing customers
What happens to my contract when I renew or upgrade?
When renewing or upgrading Vodafone broadband you will be signing up to another 24-month contract, so you are committed to paying for the service for that period of time. Early cancellation can be expensive so you should not enter into any broadband contract if you know that you will have to cancel before the minimum term has ended. There will be no change to the broadband itself if you renew, as you’ll simply continue with the same service. This means no interruptions to service and no setup fees or other one-off costs. Upgrading may involve some disruption to the connection, but it should be brief.
Can I upgrade my Vodafone broadband?
Upgrading Vodafone is a possibility, but it will depend on whether you currently have the fastest service available in your area. Vodafone Superfast 1 subscribers can almost certainly move to the quicker Superfast 2 package. For Superfast 2 users, the only speed upgrade would be Vodafone Ultrafast, but unfortunately this is only an option for a relatively small number of premises right now.
Can I get Vodafone in my area?
You probably can get Vodafone broadband. It uses the Openreach (BT line) telephone network and as such is available to any home which can get Openreach network fibre optic broadband. Use our postcode checker to find out what packages and speeds are available in your location.
How do I contact Vodafone?
Call Vodafone customer service on 0333 304 0191. If you'd like to either cancel or haggle for a new deal then a phone call is usually the quickest way to get that done.
For other contact methods see our guide to Vodafone customer service.
Will I get a new Wi-Fi router?
You may receive a new router when upgrading, if your current hardware is not suitable for the new broadband speed.
Otherwise, a new Wi-Fi router will probably not be supplied unless you request it, and that may mean you have to pay for it. But if you are negotiating a contract renewal it’s worth asking Vodafone to throw a new router in for free!