It’s easy to get in touch with Vodafone if you’re having any problems with your broadband or mobile phone. The customer care team are on hand every day of the week.
If you’re having issues with your broadband service, or you’d like to speak to someone about a billing matter, you can get in touch with a member of the support team by phone, live chat or social media.
Let’s look at the ways you can get any issues sorted quickly...
How to contact Vodafone broadband support and customer service
You’ve got a few options for getting in touch with Vodafone. Live Chat is available as well as a call centre. On top of that, for small issues, there’s a helpful online community.
Vodafone customer service contact number
The Vodafone customer service phone number is 0333 304 0191. Or you can dial 191 from a Vodafone mobile.
Vodafone customer service opening hours are between 8am-8pm, seven days a week.
Vodafone broadband live chat
Vodafone offers a live chat as an alternative to telephone support. To access this, visit the contact page and start a chat with the automated service.
The Vodafone website also has a forum where you can post queries and get help from both Vodafone representatives and other users.
How to check Vodafone service status - is Vodafone broadband down?
If it looks as if there’s a problem with your Vodafone home broadband and you’re having issue with your broadband speeds, you’ve got a few options to try before contacting customer services.
First of all, check it’s not an issue with your equipment. Reboot your devices and then your Wi-Fi router. If it doesn’t come back online, our connection issues may lie with the network.
If you want to check the service status, head over to the official Vodafone Twitter / X account first. While localised problems may not be flagged, they may have a notice about wider network issues.
You can also make use of Downdetector, a third-party site that tracks service outages.
If there’s a network problem, you’ll have to wait until it’s fixed. Customer services won’t be able to help and could be overwhelmed with calls. But you should get in touch with customer support if you can’t find any information about a known network issue.
For more help with broadband connectivity, read our guide to troubleshooting broadband.
How to complain about Vodafone
If you’ve been asking for help with your fibre broadband and feel that Vodafone hasn’t been very helpful, then you might want to complain. Here’s how to go about it...
Get in touch with Vodafone via Twitter / X and Facebook
It’s worth trying social media before anything else, as it can result in a quick resolution or at least some kind of response that can guide further communication.
Send a message to Vodafone on Twitter / X @VodafoneUK. Or get in touch through Vodafone's Facebook page.
Speak to customer services
If you don’t get anywhere with social media or would prefer to speak to someone, call Vodafone on 0333 304 0191.
Complain in writing
To send a complaint by post, you can write to:
Customer Relations Manager
Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN
Complaining about Vodafone broadband Ombudsman Services: Communications
If all else fails and you can’t agree on a resolution with Vodafone, you can take your complaint to the Communications Ombudsman.
To do this, you’ll need to either have a deadlock letter from Vodafone, or have had no reply to any communication for at least eight weeks.
You can use our in-depth guide to find out more about how to complain about broadband successfully.
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Expert Summary
If you need to contact Vodafone with any questions for either the customer service team or technical support, they make it easy. You can contact Vodafone through social media, a phone call or live chat.
If you aren’t happy with how your questions were dealt with, you may need to complain.
If all else fails, you can cancel your contract. We recommend using our deals checker to see what’s available in your area first. You’ll then want to check our page on how to cancel your Vodafone contract before you actually go through with it. It’ll make the process a lot easier.