Order by phone:

0800 4661 043

Open Mon - Sat What's this number?

Find the best broadband package for you

Call us: 0800 4661 043

  • Monday to Friday: 9am to 8pm
  • Saturday: 9am to 6pm
Trustpilot logo> 5 stars> 1,000+ Reviews • Rated 5* Excellent by our customers

Vodafone broadband customer service contacts, problems and complaints

How to contact Vodafone customer services and technical support

Vodafone broadband customer service contacts:

How to contact Vodafone broadband support and customer service

You’ve got a few options for getting in touch with Vodafone: there’s live chat, telephone support and a helpful online community.

Vodafone customer service opening hours are between 8am and 9pm Monday to Friday, and 8am to 9pm Saturday and Sunday.

Vodafone customer service contact number

The Vodafone customer service phone number is 0333 304 0191. Or you can dial 191 from a Vodafone mobile.

Lines are open 8am to 9pm Monday to Friday, and 8am to 8pm Saturday to Sunday.

Vodafone broadband postal address

To contact them in writing the Vodafone address is:

Vodafone Limited
The Connection
RG14 2FN

Vodafone also has a forum where you can post queries and get help from both Vodafone representatives and other users.

Vodafone broadband live chat

Vodafone offers a live chat as an alternative to telephone support. To access live chat, visit the contact page and start a chat with their automated service, it should refer you to an advisor relatively quickly.

How to check Vodafone service status - is Vodafone broadband down?

If it looks like there’s a problem with Vodafone broadband you’ve got a few options to try before contacting customer services.

First of all, check it’s not an issue with your equipment. Reboot your devices and then your Wi-Fi router. If it doesn’t come back online the fault may lie with the network.

Head over to the official Vodafone Twitter. While localised problems may not be flagged, it may have a notice about wider network issues.

You can also make use of Down Detector, a third-party site that tracks service outages.

If there is a network problem then you’ll have to wait until it’s fixed; customer services won’t be able to help and could be overwhelmed with calls. But you should get in touch with customer support if you can’t find any information about a known network issue.

For more help with broadband connectivity, check out our guide to troubleshooting broadband.

How to complain about Vodafone

Get in touch via Twitter and Facebook

It’s worth trying social media before anything else, as it can result in a quick resolution or at least some kind of response that can guide further communication.

Send a message to Vodafone on Twitter @VodafoneUK. Or contact them via Facebook.

Speak to customer services

If you have no luck with social media or would prefer to speak to someone, call Vodafone on 0333 304 0191.

Complain in writing

To send a written complaint write to:

Customer Relations Manager
Vodafone Limited
The Connection
RG14 2FN

You can also submit a complaint online via the email complaints form.

Complaining about Vodafone broadband Ombudsman Services: Communications

If all else fails and you can’t agree on a resolution with Vodafone, you can take your complaint Ombudsman Services: Communications.

In order to do this, you’ll need to either have a deadlock letter from Vodafone or have had no reply to any communication for at least eight weeks.

To learn more about how to complain about broadband, read our in-depth guide.

Had enough of Vodafone? Switch now and save £££s

Switching broadband is easy: you can do it all online right now, and if you're out of contract with Vodafone you can switch for free.

To find out what deals you could get, enter a postcode below to see the latest offers in your area:

Broadband Genie postcode checker

Check availability
Why do we need your postcode?

Why do we need your postcode?

Once you've entered your postcode, you'll only see deals available to that address. We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details).

You can also find our pick of the top broadband deals below:

Dynamic deal panel


More about Vodafone