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Vodafone broadband customer service contacts, problems and complaints

How to contact Vodafone customer services and technical support

While we hope you never have any problems with Vodafone broadband, sometimes it will be necessary to speak to someone there. And whether it’s a complaint, tech support issue or general query, you’ll find everything you need to know about contacting Vodafone customer services right here.

How to contact Vodafone broadband support and customer service

You’ve got a few options for getting in touch with Vodafone: there’s live chat, telephone support and a helpful online community.

Vodafone customer service opening hours are seven days a week between 8:00 am and 9:00 pm.

Vodafone contact numbers

The Vodafone customer service phone number is 08080 034 515. Or you can simply dial 191 from a Vodafone mobile.

Lines are open 8:00 am - 9:00 pm, Monday to Sunday.

Vodafone broadband postal address

To contact them in writing the Vodafone address is:

Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN

Vodafone also has a forum where you can post queries and get help from both Vodafone representatives and other users.

Vodafone broadband live chat

Vodafone offers a live chat as an alternative to telephone support. To access live chat, visit the contact page and click ‘Chat to us online’.

How to check Vodafone service status - is Vodafone broadband down?

If it looks like there’s a problem with Vodafone broadband you’ve got a few options to try before contacting customer services.

First of all, check it’s not an issue with your equipment. Reboot your devices, and then your Wi-Fi router. If it doesn’t come back online the fault may lie with the network.

Head over the official Vodafone Twitter. While localised problems may not be flagged, it may have a notice about wider network issues.

You can also make use of Down Detector, a third party site which tracks service outages.

If there is a network problem then you’ll have to wait until it’s fixed; customer services won’t be able to help and they may be overwhelmed with calls. But you should get in touch with customer support if you can’t find any information about a known network issue.

For more help with broadband connectivity, check out our guide to troubleshooting broadband.

How to complain about Vodafone

Get in touch via Twitter and Facebook

It’s worth trying social media before anything else, as it can result in a quick resolution, or at least some kind of response that can guide further communication.

Send a message to Vodafone on Twitter @VodafoneUK. Or contact them via Facebook.

Speak to customer services

If you have no luck with social media or would prefer to speak to someone, call Vodafone on 033 33 041 524.

Complain in writing

To send a written complaint write to:

Customer Relations Manager
Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN

You can also submit a complaint online via the email complaints form.

Complaining about Vodafone broadband Ombudsman Services: Communications

If all else fails and you can’t agree on a resolution with Vodafone, you can take your complaint Ombudsman Services: Communications.

In order to do this, you’ll need to either have a deadlock letter from Vodafone or have had no reply to any communication for at least eight weeks.

To learn more about how to complain about broadband read our in-depth guide.