What to do before you cancel Vodafone broadband
Don’t be in too much of a hurry to cancel, because there are a couple of important steps to take beforehand.
Check your contract
Vodafone deals all have a minimum 18 month contract term. That means that if you’re still within this period you will most likely face additional charges for early termination. It’s best for your bank balance if you wait until the contract has ended.
Find a new broadband deal
Assuming broadband is still required, you should choose a new deal before doing anything with your existing service. In most cases you’ll be able to smoothly switch your line to a new provider, but even if you’re swapping networks you’ll want to get that in place to come online at the same time your Vodafone package ends. If you don’t do this you’ll be left without broadband for weeks, and may have to pay additional setup costs.
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How to cancel Vodafone broadband
If you’re out of contract: cancelling Vodafone for free
The easiest option is to simply switch to another Openreach service. Most providers including Vodafone use the Openreach BT telephone line network and when moving between Openreach ISPs there’s little for you to do as the new provider will handle the process.
If you’re moving to another network (such as Virgin Media) or no longer need broadband then you will need to get in touch with Vodafone to cancel.
Cancelling over the phone is the quickest option. Call 191 from a Vodafone mobile, or 03333 040 191 from any other phone.
You can also use Vodafone’s online chat to ask questions, however, you will still need to call up and talk to Vodafone to end the service.
If you need more information about how to contact Vodafone, you can find everything you need to know on our Vodafone customer service and complaints page.
You cannot cancel your Vodafone home broadband service by going to a Vodafone mobile store, and the stores will also not accept returns of the Vodafone Wi-Fi router.
Cancelling Vodafone if you’re still in contract
If you’re still in contract you need to follow the same steps as above, with the key difference that there is an additional charge for early termination of the deal. The amount will depend on how much time is left on your contract; see below for further details.
Vodafone broadband early cancellation fees
The table below shows the monthly charges for early termination of some Vodafone broadband packages, as detailed in its price guide. Check the price guide if you do not see your Vodafone package listed below.
Note that there is also a cease fee of £15 which will be added to the bill.
|Vodafone broadband package||Charge per month (non-Vodafone mobile customers)||Charge per month (existing Vodafone Pay Monthly mobile customers)|
|Superfast 1 (12 months)||£13.87||£12.20|
|Superfast 1 (18 months)||£9.56||£7.89|
|Superfast 2 (12 months)||£17.62||£15.96|
|Superfast 2 (18 months)||£12.88||£11.21|
Prices last checked 01/20, but you should always confirm costs with your provider.
Frequently Asked Questions about cancelling Vodafone
- What is Vodafone broadband's notification period?
Vodafone requires 30 days notice for cancellation.
- Do I need to return my Vodafone Wi-Fi router?
If you’re still in contract you must return the router in working order, or you will be charged £72. A pre-paid label is provided.
- Can I keep my phone number?
Your phone number can be transferred; make sure to mention this to your new provider when signing up.
- Can I cancel for free if my Vodafone broadband is too slow?
Vodafone has not signed up to Ofcom's voluntary broadband speed code of practice, which includes the right to cancel for free in the event you suffer from slow broadband, so you do not have a right to cancel without penalty for this reason. Vodafone may still allow you to leave due to speed, but you will need to raise it as an issue and perhaps follow its complaint procedure. However, Vodafone does have a speed guarantee which lets you claim a 15% discount until the problem is fixed.