What to do before you cancel Vodafone broadband
There are a few things you should be aware of before you call to cancel your Vodafone broadband. We've put together this guide to make sure you end up with a better deal, without being out-of-pocket.
Check your contract
Vodafone deals have a 24-month contract term. If you’re still within your contract period, it's likely you'll be charged for cancelling early. Early termination fees tend to be calculated by multiplying the month's subscription cost, for the remaining months you have left on your contract. You don't need a calculator to work out this could amount to £100s!
It’s best for your bank balance if you wait until the contract has ended before cancelling.
Find a new broadband deal
Assuming you still need a broadband deal, you should choose a new package before doing anything with your existing service.
Many providers use the same network as Vodafone, so you'll be able to switch smoothly. Even if you’re swapping networks, you’ll want to get that in place to come online at the same time your Vodafone package ends. If you don’t, you could be left without broadband for weeks and may have to pay additional setup costs.
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How to cancel Vodafone broadband
If you’re out of contract: cancelling Vodafone for free
If you're switching between providers, there's little for you to do. The process is simple and, in most cases, your new provider will handle any admin for you.
However, if you no longer need broadband, then you'll need to get in touch with Vodafone to cancel.
To cancel Vodafone broadband, call 191 from a Vodafone mobile, or 0333 304 0191 from any other phone.
If you need more information about how to contact Vodafone, you can find everything you need to know on our Vodafone customer service and complaints page.
You can't cancel your Vodafone home broadband service by going to a Vodafone mobile store, and the stores will also not accept returns of the Vodafone Wi-Fi router.
Cancelling Vodafone if you’re still in contract
If you’re still in contract, you need to follow the same steps as above. As we've mentioned earlier, there may be an additional charge for early termination of the deal. The amount will depend on how much time is left on your contract.
Cancelling Vodafone in the event of death
Vodafone makes it easy with a dedicated bereavement form. Once you've sent this off, you should receive communication within 10 days. There's also a bereavement team you can chat to by calling 0808 005 7450. Lines are open on weekdays between 8am-10pm, or 8am-8pm on weekends.
You can find more information on this topic in our 'how to cancel broadband if you're bereaved or terminally ill' guide.
Vodafone broadband early cancellation fees
Vodafone calculates your early termination fee by multiplying your monthly charge by the remaining months in the contract, minus some cost savings and discounts.
The following example is taken from its price guide.
Example calculation:
Your monthly price is £25. There are six months remaining in your contract.
- £25 x 6 = £150
- £150 - 20% VAT = £125.
- Any savings costs are subtracted. For example, £14 per month x 6 = £84. £125 - £84 = £41.
- If applicable, a 1% discount for receiving your payment early. £41 - 1% = £40.59.
- Finally, VAT is added on. £40.59 + 20% = £48.71.
- The Early Termination Fee would be £48.71.
We recommend consulting the price guide or contacting Vodafone for further details about your specific contract. The costs vary depending on the network you use as well as the type of broadband and package.
Cancelling Vodafone broadband if you're moving home
If you cancel your Vodafone broadband before your contract term is over, the early termination charges above may apply. Forum posts tend to have a positive outlook if you're moving and Vodafone can't supply to your new address, with reports the early termination charge has often been waived. However, remember, these agreements are made on a case by case basis.
If you're moving, it's likely you'll be able to move your Vodafone Home Broadband package along with you. However, if you're signed up to one of its Full Fibre products, you may be forced to downgrade. First of all, you'll need to check the availability of Vodafone at your new address.
You can use Live Chat to let Vodafone know you're moving home. It's recommended you do this at least 30 days in advance. That way, the installation can be booked for the day you move in.
You'll need the following information:
- Your Vodafone account number or landline
- Your new address
- Moving date
Frequently Asked Questions about cancelling Vodafone
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What's Vodafone broadband's notification period?
Vodafone requires 30 days' notice for cancellation.
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Do I need to return my Vodafone Wi-Fi router?
If you’re still under contract, you must return the router in working order, or you will be charged £99 for the standard broadband router, or £199 for a Vodafone Broadband Ultra Hub. A pre-paid label is provided.
Charges are also in place for any Super WiFi Boosters you may have (£40 for each failed return).
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Can I keep my phone number?
Your phone number can be transferred. Make sure to mention this to your new provider when signing up.
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Can I cancel for free if my Vodafone broadband is too slow?
Vodafone hasn't signed up to Ofcom's voluntary broadband speed code of practice, which includes the right to cancel for free in the event you suffer from slow broadband. Unfortunately, this means you don't have a right to cancel without penalty for this reason.
Vodafone may still allow you to leave due to speed, but you'll need to raise it as an issue and perhaps follow its complaint procedure.
However, Vodafone does have a speed guarantee which lets you claim a 15% discount until the problem is fixed.