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BT Broadband customer service contacts, problems and complaints

How to contact BT customer services and technical support

BT Broadband customer service contact details:

  • Phone number: 0800 800 150
  • BT on Twitter: @BT_UK
  • Complain via: The details above or write to BT plc, PO Box 334, Sheffield, S98 1BT

How to contact BT Broadband support and customer service

BT customer service opening hours are 8am to 9pm seven days a week. Technical support is available 24/7.

BT also has a 24/7 automated service that can be used to pay bills, hear current call charges or balance, and manage direct debits.

BT Broadband contact telephone numbers

Contact BT customer services and technical support by phone using the following numbers:

 0800 800 150 (from the UK) or +44 150 174 7714 (from outside the UK). 

Opening hours:

  • Monday to Friday: 8am to 9pm.
  • Weekends & Bank Holidays: 8am to 8pm.

For bill payments and balance checks, use the 24/7 automated line on 0800 443 311. 

BT Broadband online live chat

BT also offers online live chat between 7am and 11pm, seven days a week. 

Access BT live chat through their online help portal.

BT postal address

To contact BT in writing, use this address: 

BT Correspondence Centre
Providence Row
DH98 1BT

Is BT Broadband down? How to check BT broadband service status

If it looks like your BT broadband service is offline, there are several tools available for you to check the service status, so you don’t necessarily need to call tech support.

First, check the official BT service status page. This will display issues with BT phones, broadband, email, TV and mobile services. 

Another good avenue is the official BT Broadband Twitter.

You can also use the third-party tool Down Detector, which provides service updates not just on BT Broadband but a huge range of providers and services. 

For more help with broadband connectivity issues, please read our guide to troubleshooting broadband.

How to complain about BT Broadband

Get in touch via phone

Calling is the fastest way to resolve your complaint.

0800 432 0137.

Opening times are Monday to Sunday, 8am to 8pm

Get in touch via Twitter

Before you take things any further, it might be worth tweeting @BT_UK on Twitter. The public nature of Twitter can provide some extra motivation for complaints to be handled quickly. And you may find that the BT Twitter account can provide a quick solution to technical problems. 

Complain in writing

Complaints can also be directed to BT in writing at: 

BT plc
PO Box 334
S98 1BT

Be sure to include your phone number, email address and BT account number.

Complaining about BT to Ombudsman Service: Communication 

If you cannot reach a satisfactory resolution with BT, you can submit a complaint to the ombudsman. Each provider is a member of one of two ADR (Alternative Dispute Resolution) schemes; for BT Broadband, you need to contact Ombudsman Service: Communication

To make use of the ADR process, you need to have received a deadlock letter from BT (a document that states that neither side can agree on a solution). However, you can complain to the ombudsman without a deadlock letter if at any point you have not had a response from BT for at least eight weeks. 

Before complaining about BT, read our in-depth guide to complaining about broadband, which explains the various steps in a lot more detail.

Had enough of BT? Switch and save £100s

If you've been struggling with BT, you could always consider switching. You may be able to switch for free if you're out of contract - read our guide to cancelling BT Broadband to find out more.

The good news is many UK broadband customers are already out of contract; follow our guide to checking BT contract end dates to find out if you're free to find a better broadband deal. You can find our pick of these below:

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If you are out of contract, you can start switching right now by entering a postcode below to see all the deals available in your area:

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