BT deals for existing customers: upgrades & renewals

BT existing customer deals: should you renew or upgrade?

BT customers who have come to the end of their contract are free to cancel and switch to a new deal, which is often the best choice. By switching to a new provider, you can take advantage of one of the great broadband reward offers (and probably reduce your monthly costs, too).

These are just some of the best broadband deals currently available that you could get if you switch to a new provider:

Sticking with BT and renewing your deal is also an option; however, you will probably find that the package you’re offered for staying is not as compelling as those given to new customers.

But whether you switch or stay, it is important to do something with your BT broadband at the end of the contract term. If you let it continue without even renewing, you will almost certainly end up paying more in the long run as the monthly cost is likely to increase to a much higher rate than you’d get with an existing customer deal.

BT existing customer deals

To find out what deals you could get as an existing BT customer, use your BT ID and log in at BT.com to see personalised offers. 

Here are some of the deals currently available from BT if you’re a new customer:

As an existing customer, you may be offered a similar monthly price, but without the reward cards and other free gifts commonly bundled with a new BT deal.

BT upgrade deals

Would you prefer to stay with BT? You may be able to get an upgrade on your existing BT deal to get a faster speed. Although switching is very easy, staying with the same provider and upgrading can mean avoid setup fees, and there will often be little interruption to your broadband service.

Upgrading to BT fibre

If you currently have ADSL from BT (the BT Broadband package, with an average speed of 10Mb) it is likely that you will be able to get a significant improvement in speed by upgrading to BT Fibre. 

BT Fibre can provide an average download speed of 36Mb (BT Fibre Essential), 50Mb (BT Fibre 1) or 67Mb (BT Fibre 2). This uses the same telephone line as ADSL, so there’s no extra work required and it is available across the UK.

Unless you are already on the fastest service available in your area, you may still be able to upgrade to a quicker speed if you already have fibre,

To find out if you can upgrade, use our free postcode checker to see what kind of broadband is available to your home:

Upgrading to BT ultrafast/FTTP

BT also offers very quick ultrafast fibre broadband with average download speeds of 150Mb+. If you already have BT Fibre 2, this will be the only way to upgrade your speed with BT. 

However, at present, this service has extremely limited availability compared to BT Fibre Essential, Fibre 1, or Fibre 2; contact BT customer services to find out if you can get BT Ultrafast.

Getting BT TV as an existing customer

As well as upgrading the speed, existing customers can get a broadband and TV bundle by adding BT TV. 

BT TV offers a variety of packages starting from as little as £10 per month. Options include premium channels such as Sky Atlantic and Sky One, the full Sky Cinema line-up, and sports bundles with the option of a cheaper BT Sports package or one that also includes all 11 Sky Sports channels.

All TV deals include a free BT TV box with Freeview and recording.

To add BT TV to your existing broadband service, you can sign up online or call BT customer services on 0800 800 150.

Frequently Asked Questions about BT deals for existing customers

• What happens to my contract when I renew or upgrade?

  When renewing or upgrading your broadband contract you will have to sign up for a new minimum contract term. This means you’ll be committed again for another 24 months, so don’t do this if you think you may need to cancel within that time, otherwise, you will need to pay an early termination fee.

  If you are only renewing your existing service contract then there will be no change or interruption to your broadband service. If you upgrade there may be a small period of downtime when the upgrade is applied to your line. If you move to fibre from ADSL, then an engineer visit may be required.

• Can I upgrade my BT broadband?

  If you currently have a BT ADSL service or a fibre optic package up to 50Mb, then it is likely you can upgrade to a faster connection.

  However, if you currently have BT Fibre 2 (67Mb average speed) there’s a good chance that this is the quickest BT connection available. BT Ultrafast is an option in a few areas but coverage is limited; contact BT to find out if it’s available.

• Can I get BT in my area?

  Just about everyone can get BT Broadband (with the exception of residents of Hull where KCOM is the main network operator). However, the type of BT broadband you can get will vary depending on where you live. Use our postcode checker to find out what services are on offer in your location.

• How do I contact BT?

  Call BT customer service on 0800 800 150. For further contact details see our guide to BT customer service and technical support.