How to find your BT Broadband contract end date
You have several options for finding out your BT contract end date. You can look at your account online, call BT customer services or use BT live chat. It is probably easiest to find it yourself online using your BT account, as any other option will require verification steps.
Find your BT contract end date online
You can find out your BT broadband contract end date online through the MyBT account portal.
- Log into the MyBT account portal.
- Select "My Orders" from the Support menu.
- Select your current broadband contract and select "Show contract terms"’.
- Your contract details should be listed under Contract Terms.
BT Business broadband customers can also see their BT contract end date online.
- Log into your My Account portal.
- Select Accounts and then Products.
- Select the product you’re checking and your contract end date will be listed.
Call BT to find out your contract end date
You can also talk to BT directly to find out your contract end date. Call them on 0800 800 150 and ask the agent to explain when your contract finishes. Customer services are open Monday to Friday 8:00 am - 9:00 pm, Saturday 8:00 am - 8:00 pm, and Sunday 9:00 pm - 6:00 pm.
You will need your security details for verification purposes but once verified, the agent should be able to tell you exactly when your BT broadband contract ends.
Use BT live chat to find your contract end date
If you would prefer to use live chat, you can. Visit the BT help page and click the "Chat now’" option on the right of the screen. If you can't see live chat try disabling any browser extensions which block adverts or trackers, as these may be prevent the chat option from appearing.
Live chat is available between 7:00 am and 10.45 pm seven days a week.
You will need your security details for verification purposes for live chat in the same way you would if calling customer services.
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