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How to cancel BT Broadband

What you need to know about cancelling BT broadband

BT is the most popular ISP in the UK, and it’s not hard to see why when it offers fast unlimited fibre broadband and great value TV and broadband bundles. But all good things must come to an end, and if you’re at the point where it’s time to cancel your BT broadband package this guide will explain how to do it, and what it might cost.

What to do before you cancel BT Broadband

Look before you leap: before cancelling BT broadband you must check the status of your current contract, and find another deal.

Check your contract

It’s essential to find out whether you’re still in contract with BT because if so you’ll have to pay a termination fee (detailed below). Unless cancelling is unavoidable, you’re better off waiting for the contract to end.

Find a new broadband deal

Unless you’re cancelling because broadband is no longer required or you are moving to a provider outside the Openreach network, you’ll need to have a look at other deals and decide which provider you want to switch to when leaving BT.

The easiest way to do that is right here on Broadband Genie. To get started, enter a postcode and find out what’s available in your area:

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Once you've entered your postcode, you'll only see deals available to that address. We partner with Think Broadband to bring you the most accurate information possible (see our privacy policy for further details).

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How to cancel BT Broadband

If you’re out of contract: cancelling BT for free 

The simplest way to cancel BT Broadband is to switch to another provider on the Openreach telephone network. They’ll handle it all, and you won’t need to speak to BT. 

If you’re cancelling and not switching, or are moving to Virgin Media or another provider which doesn’t use Openreach, then you’ll need to call BT on 0800 783 1401. You can find more information on our BT contact numbers and complaints page.

Cancelling BT if you’re still in contract

The cancellation procedure for those still in contract is the same as above, but with the added expense of an early termination fee. Consult the table below to find out how much that may cost.

BT broadband early cancellation fees

BT charges a fee for each month remaining on your contract at the time of cancellation, minus VAT and minus an additional 1%. It also takes into account any discounts you have with the package.

The table below shows the charges of some - but not all - older packages, as detailed in the BT price guide. If you do not see your package below, find it in the price guide for a breakdown of potential costs.

BT Broadband package Charge per month
Broadband 15GB £12.75
Broadband Unlimited £17
Broadband Unlimited + Evening & Weekend Calls £17.50
Superfast Fibre Essential 30GB £7.50
Superfast Fibre Essential Unlimited £11.75
Superfast Fibre Essential Unlimited with Complete Wi-Fi £13.25
Superfast Fibre Unlimited £16
Superfast Fibre with Complete Wi-Fi £20.75
Superfast Fibre Unlimited + Evening & Weekend Calls £16.50
Superfast Fibre 2 Unlimited £25
Superfast Fibre 2 Unlimited with Complete Wi-Fi £28.75
Superfast Fibre 2 Unlimited + Evening & Weekend Calls £25.50
Superfast Fibre Plus £28.75
Superfast Fibre Plus with Complete Wi-Fi £28.75

Prices last checked July 2020, but you should always confirm costs with your provider.

Frequently Asked Questions about cancelling BT

  • What is BT Broadband’s notification period?

    BT requires 30 days notice for cancellations if you’re not switching to another provider. If you are switching, then it’s 14 days. Should you need to cancel sooner than that you’ll be charged for the remaining days.

  • Do I need to return my BT Hub Wi-Fi router?

    You should return the BT Wi-Fi router, and BT TV box if you have one, or you'll be charged £43-£50 for the router and £60-£115 for the TV box. BT should supply packaging to send back the equipment. You can also drop it off at a BT or EE high street store.

  • Can I keep my phone number?

    Your telephone number can be retained when you cancel - be sure to tell your new provider you want to keep it when you sign up.

  • Can I cancel for free if my BT broadband is too slow?

    BT is signed up to the Ofcom broadband speed code of practice.

    This means you may be able to end your contract early if the connection is slower than the estimate provided when you signed up. You must first ask BT to investigate the issue, and if they are unable to resolve the problem, you can be released from the deal without penalty.