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How to cancel BT Broadband

What you need to know about cancelling BT broadband

If you're thinking of leaving BT broadband, read through this page before you get in touch to cancel. As well as the essential contacts, we'll give you some handy hints on avoiding early termination charges and keeping your BT email addresses.

What to do before you cancel BT Broadband

When cancelling BT broadband, you should always check the status of your current contract and find out whether you're still in your minimum agreement term. This will make a big difference when it comes to your options. 

Check your contract

When you sign up for a contract with BT, it’ll always be for a set amount of time. During the duration of your broadband package, you may even have extended your broadband contract length.

If you aren't sure, your BT contract end date should be listed on your online bill, under each product or service.

If you’re still within the contract when you leave BT, you’re likely to have to pay an early termination charge. These can wind up being pretty pricy, so we always recommend waiting until the end of your contract if you're able.

Find a new broadband deal

Unless you’re cancelling because you no longer need a broadband service, or you’re moving to a provider outside the Openreach network, you’ll need to have a look at other deals and decide which provider you want to switch to when leaving BT.

The easiest way to do that is right here on Broadband Genie. To get started, enter your address and find out what’s available in your area:

Broadband Genie deals checker

Ready to buy? Here are some of the top deals available right now:

Dynamic deal panel

How to cancel BT Broadband

If you’re out of contract: cancelling BT for free

Switching between providers is easy. In most cases, your new provider will handle the process for you.

If you’re cancelling and not switching, you’ll need to call BT on 0800 783 1401.

You can find more contact information on our BT contact numbers and complaints page.

Cancelling BT if you’re still in contract

The cancellation procedure for those still in a BT contract is the same, but be aware you may have to pay an early termination fee.

BT broadband early cancellation fees

BT charges a fee for each month remaining on your contract at the time of cancellation. This is minus VAT, any cost savings, and an additional 1% if it gets your final payment early. It also takes into account any discounts you have with the package.

Cancelling BT broadband when moving home

If you cancel your BT broadband before your contract term is over, you'll be charged an early cancellation fee.

If you're moving, it's likely you'll be able to take your BT Broadband package along with you. As it uses (and owns) the BT Openreach, coverage across the UK is good.

But, if you're signed up to one of its full fibre products, you may be forced to downgrade. You'll need to check the availability of BT broadband packages at your new address.

For a full rundown of your options, visit our guide to 'BT Broadband and moving home'.

Cancelling BT broadband in the event of death

BT has a dedicated bereavement support team who you can call on 0800 169 1663 seven days a week. To find more information on this topic and BT's 'Here For You' policy, head to our guide on cancelling broadband due to bereavement or terminal illness.

Frequently asked questions about cancelling BT

  • What's BT Broadband’s notification period?

    BT requires a minimum period of 30 days’ notice for cancellations. You’ll be charged for the remaining days if you have to cancel with short notice.

  • Do I need to return my BT Hub Wi-Fi router?

    You’ll need to return the BT Wi-Fi router, or you'll be charged between £43 and £50. On top of that, if you’ve got TNT Sports or Entertainment with your broadband package, you’ll also have to return your TV box. Failure to return these devices could cost between £60 and £115, on top of any other charges.

    BT should supply packaging to send back the equipment. If not, you can also drop it off at a BT or EE high street store.

  • Can I keep my phone number?

    You'll be able to keep your phone number when you cancel. Just be sure to tell your new provider you want to keep it when you sign up.

  • Can I cancel for free if my BT broadband is too slow?

    BT is signed up to the Ofcom broadband speed code of practice.

    This means you may be able to end your contract early if your broadband connection is slower than the estimate provided when you signed up. You’ll need to ask BT to investigate the issue first, but if they’re unable to resolve the problem, you can be released from the deal without penalty.

  • Can I keep my btinternet, btopenworld or talk21 email address when I leave BT Broadband?

    Yes, you will be able to keep your email, although if you don't want to pay, this will be stripped back to a basic email service. Signing up to a BT Premium email to keep the same features you have now will cost you £7.50 per month. For more information, read our guide: "Can I keep my email address if I change broadband provider?"

Expert Summary

The procedure for cancelling BT broadband is simple.

Make sure you call up or log in to the online portal to check how long your contract is to start with. If you’re out of contract, then you’ll be able to leave for free with no problem.

All you'll need to do is use our deals checker to find out what deals are available in your area and select one.

Since all providers who use the BT Openreach network use the same phone lines, it shouldn’t even take long to switch your internet service over. As well as that, your new provider will also deal with all the admin for you.

However, if you’re cancelling as you no longer need broadband, you’ll have to contact BT and let customer services you're leaving. If you're still under contract, ask for a full calculation of any early termination fees you might have to pay.

Meet the author:
Rosina Brooker

Rosina has been working as a content writer since university. She's had the opportunity to get involved in a broad variety of industries, writing about everything from boilers to local events to technology. Her skill set also includes web development, so she understands the importance of good broadband.

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