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How to cancel EE broadband

What you need to know about cancelling EE broadband

Are you thinking about cancelling your broadband package with EE? Whether you’re in the midst of your contract but dissatisfied with your service, or finishing up your term, there’s several things to think about before you cancel, including timelines and cost. Luckily, we’ve created this guide to explain what you'll need to know, and help make the process painless.

What to do before you cancel EE broadband

Before you start the process to cancel your EE contract, there are a few important steps to follow that’ll make the process easier, and perhaps save you money.

Check your contract

Before you kick off the process of cancelling your contract, it’s essential to review its terms. This will give you a better sense of what timelines and costs - if any - you can expect.

All EE contracts have a minimum contract term (new deals are 24 months, but older packages can be 12 or 18 months). If you haven’t hit your minimum term yet, you’ll most likely face additional charges for early termination.

If you’ve already hit the minimum term, you’re likely in the clear for additional fees, but you still need to be aware of the timeframes for notifying EE of cancelling, and for returning equipment.

Find a new broadband deal

Unless you no longer need broadband, you will want to get a new deal in place to start when EE ends. Otherwise, you may be left without broadband for weeks while waiting for a new service to come online, and you could face additional setup costs.

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How to cancel EE broadband

If you’re out of contract: cancelling EE for free

For the sake of your bank balance, the best way to cancel your EE broadband service is if you’ve already reached the end of your contract. You can safely cancel without worrying about extra fees if you're beyond the minimum term.

The easiest option is to simply switch to a new provider on the same Openreach (BT line) network used by EE. Then the new provider will handle the cancellation for you.

If you are not switching, or are moving to a provider on a different network, you need to call EE on 0800 079 0544.

EE does request a minimum of 30 days’ notice to cancel, so don't leave things too late.

All EE contact details can be found on our EE customer service and complaints page.

Cancelling EE if you’re still in contract

If you’re still in your minimum term, you’ll need to follow the same steps above, but it will cost you a bit more. EE charges an early termination charge — called a Remaining Contract Charge — if you haven’t reached your minimum term.

EE broadband early cancellation fees

How much can you expect to pay for your Remaining Contract Charge? Well, this is all calculated with a variety of factors including your monthly charges, any discounts you have, VAT, the company’s cost savings due to your early cancellation, and a 4% discount for early receipt of payment.

It is a little confusing, but let’s break it down:

Monthly charges – discounts – VAT – EE’s cost-savings = £X

This is the amount you’ll have to pay for each month that’s within your minimum term.

Take the £X amount and multiply it by the number of months remaining, then apply a 4% discount and you’ve arrived at your Remaining Contract Charge. If you're not sure about any of these figures, just give EE customer services a call and they'll be able to give you a figure.

Read EE’s help page to find more about the Remaining Contract Charge.

Frequently Asked Questions about cancelling BT

What is EE broadband’s notification period?

EE requires 30 days notice for cancellation.

Do I need to return my EE Wi-Fi router or TV box?

You must return your EE TV box, or there is a charge of £175. EE should send a free postage-paid package for this. The EE router does not need to be returned.

Can I keep my phone number?

Your number can be transferred. Make sure your new provider is aware of this when you sign up.

Can I cancel for free if my EE broadband is too slow?

EE has signed up to the voluntary broadband speed code of practice, which means that if your broadband speed is slower than expected, and EE is unable to fix it, you have a right to cancel for free.

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