Order by phone:

0800 4661 043

Open Mon - Fri What's this number?

Find the best broadband package for you

Call us: 0800 4661 043

  • Monday to Friday: 10am to 6pm
Trustpilot logo> 4.7 stars 1,000+ Reviews • Rated Excellent by our customers

How to cancel EE broadband

What you need to know about cancelling EE broadband

Are you thinking about cancelling your broadband package with EE? There are several things to think about before you cancel EE, including timelines and cost. We’ve created this guide to explain what you'll need to know, and help make the process painless.

What to do before you cancel EE broadband

Before you start the process to cancel your EE contract, there are a few important steps to follow that’ll make the process easier, and perhaps save you money.

Check your contract before you cancel EE

Before you kick off the process of cancelling your contract, give it a thorough read through. This will give you a better sense of what timelines and costs - if any - you can expect.

All EE contracts have a minimum contract term (new deals are 24 months, but older packages can be 12 or 18 months). If you haven’t hit your minimum term yet, you’ll most likely face extra charges for early termination.

If you’ve already hit the minimum term, you should be good to go without paying a penny. But you'll still have to make sure you give EE enough notice you want to leave and return any equipment you have, such as your Wi-Fi router.

Find a new broadband deal

Unless you no longer need broadband, you will want to get a new deal in place to start when EE ends. Otherwise, you may be left without broadband for weeks while waiting for a new service to come online, and you could face additional setup costs.

Find out what’s available in your area right now by entering your address:

Broadband Genie deals checker

Ready to buy? Check out some of the great deals available now:

Dynamic deal panel

How to cancel EE broadband

If you’re out of contract: cancelling EE for free

For the sake of your bank balance, the best way to cancel your EE broadband service is if you’ve already reached the end of your contract. You can safely cancel without worrying about extra fees if you're beyond the minimum term.

If you're not switching and no longer require broadband at all, you need to call EE on 0800 079 0544.

EE requests a minimum of 30 days’ notice to cancel, so don't leave things too late.

All EE contact details can be found on our EE customer service and complaints page.

Cancelling EE if you’re still in contract

If you’re still in your minimum term, you’ll need to follow the same steps above, but it will cost you a bit more. EE charges an early termination charge, if you haven’t reached your minimum term.

Cancelling EE if you’re moving home

If you cancel your EE broadband contract before the end of its minimum term, you may be charged an early termination fee.

EE asks you give at least three weeks notice before your move. As a bonus, you'll get the first month of your broadband free, as well as a 1-month unlimited data boost on any EE mobile plan. This is, by far, the most generous house moving scheme currently offered by a UK internet service provider.

To arrange a home move, you can call 0330 123 1105, or 150 from an EE phone.

EE broadband early cancellation fees

Here's how EE calculates its Early Cancellation Charge:

  1. It adds together all outstanding monthly (or other periodic) charges, excluding VAT. If you have a monthly recurring subscription discount, this is taken into account.
  2. It reduces the charge to take into account any costs it saves as a result of you leaving early.
  3. It takes off 4% for early receipt.
  4. It multiplies this by the remainder of your minimum term.
  5. Finally, it adds VAT at the prevailing rate to get the final cancellation charge.

Frequently asked questions about cancelling BT

  • How much notice do I have to give to cancel EE broadband?

    EE requires 30 days notice for cancellation.

  • Do I need to return my EE Wi-Fi router or TV box?

    You must return your Apple TV 4K box within 30 days of cancellation, or there's a charge of £179. EE should send a free postage-paid package for this. The EE router does not need to be returned.

    You'll need to send your TV box to:

    Net Lynk Direct Limited
    1 First Avenue
    B76 1BA

    Make sure you get proof of postage.

  • Can I keep my phone number when I cancel EE broadband?

    Your number can be transferred. Make sure your new provider is aware of this when you sign up.

  • Can I cancel for free if my EE broadband is too slow?

    EE has signed up to the voluntary broadband speed code of practice. This means if your broadband speed is slower than expected, and EE is unable to fix it, you have a right to cancel for free. Your first step will be to get in touch with its customer support. To do this, call 0330 123 1105.

Meet the author:


Matt has been working with Broadband Genie since 2009. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online.

Specialist subject: The technicalities of broadband

More about EE

Why do we need your address?

We need your address to show you the broadband deals available at your home. This information is gathered in partnership with thinkbroadband.
Read our privacy policy for more details.