What to do before you cancel EE broadband
Before you start the process to cancel your EE contract, there are a few important steps to follow that’ll make the process easier, and perhaps save you money.
Check your contract before you cancel EE
Before you kick off the process of cancelling your contract, give it a thorough read through. This will give you a better sense of what timelines and costs - if any - you can expect.
All EE contracts have a minimum contract term (new deals are 24 months, but older packages can be 12 or 18 months). If you haven’t hit your minimum term yet, you’ll most likely face extra charges for early termination.
If you’ve already hit the minimum term, you should be good to go without paying a penny. But you'll still have to make sure you give EE enough notice you want to leave and return any equipment you have, such as your Wi-Fi router.
Find a new broadband deal
Unless you no longer need broadband, you will want to get a new deal in place to start when EE ends. Otherwise, you may be left without broadband for weeks while waiting for a new service to come online, and you could face additional setup costs.
Find out what’s available in your area right now by entering your address:
Broadband Genie deals checker
Ready to buy? Check out some of the great deals available now:
How to cancel EE broadband
If you’re out of contract: cancelling EE for free
For the sake of your bank balance, the best way to cancel your EE broadband service is if you’ve already reached the end of your contract. You can safely cancel without worrying about extra fees if you're beyond the minimum term.
If you're not switching and no longer require broadband at all, you need to call EE on 0800 079 0544.
EE requests a minimum of 30 days’ notice to cancel, so don't leave things too late.
All EE contact details can be found on our EE customer service and complaints page.
Cancelling EE if you’re still in contract
If you’re still in your minimum term, you’ll need to follow the same steps above, but it will cost you a bit more. EE charges an early termination charge, if you haven’t reached your minimum term.
Cancelling EE if you’re moving home
If you cancel your EE broadband contract before the end of its minimum term, you may be charged an early termination fee.
EE asks you give at least three weeks notice before your move. As a bonus, you'll get the first month of your broadband free, as well as a 1-month unlimited data boost on any EE mobile plan. This is, by far, the most generous house moving scheme currently offered by a UK internet service provider.
EE broadband early cancellation fees
Here's how EE calculates its Early Cancellation Charge:
- It adds together all outstanding monthly (or other periodic) charges, excluding VAT. If you have a monthly recurring subscription discount, this is taken into account.
- It reduces the charge to take into account any costs it saves as a result of you leaving early.
- It takes off 4% for early receipt.
- It multiplies this by the remainder of your minimum term.
- Finally, it adds VAT at the prevailing rate to get the final cancellation charge.
Frequently asked questions about cancelling BT
How much notice do I have to give to cancel EE broadband?
EE requires 30 days notice for cancellation.
Do I need to return my EE Wi-Fi router or TV box?
You must return your Apple TV 4K box within 30 days of cancellation, or there's a charge of £179. EE should send a free postage-paid package for this. The EE router does not need to be returned.
You'll need to send your TV box to:
FREEPOST - RTAE-TESR-ECYZ
Net Lynk Direct Limited
1 First Avenue
Make sure you get proof of postage.
Can I keep my phone number when I cancel EE broadband?
Your number can be transferred. Make sure your new provider is aware of this when you sign up.
Can I cancel for free if my EE broadband is too slow?