Overall for virgin is average - they're not too bad, but not so good also.
However, I've faced a very unpleasant thing with them just now. I'm going to change from Virgin to other provider, and just found out that when I moved house a year ago - they have extended my contract for another mandatory 18 months, and now are charging me the early cancellation fee, while in fact I'm with them for 20 months already.
Also, I'm moving away because their support service is not technical at all and they cannot understand that my local system is perfectly fine, and they need to come and fix the wires somewhere between my place and the street cabinet.
Virgin broadband
Unsure about which package to choose? Call our helpline - 0800 4661 043 or we can call you >
Overview
- Great savings on offer if you bundle broadband with TV and phone
- Good special offers for new customers
- If you aren't in a cable area, Virgin National (ADSL broadband) is a good alternative
- No fair use policy but packages with unlimited downloads may be restricted by acceptable use and traffic management policies
Best selling Virgin broadband deals
- Home broadband
Virgin 30Mb Broadband
- £49.95 setup + £17.50/mth*£17.50 for 3 months
- UNLIMITED downloads
- Up to 30Mb max speed
Or Call 0845 528 0239
- Broadband + Phone
Virgin 100Mb Broadband & Calls- FREE setup + £19.75/mth*£19.75 for 6 months
- Includes phone bundle*+ £14.99/mth line rental. Unlimited weekend calls to UK landlines and Virgin mobiles
- Up to 100Mb max speed
Or Call 0845 528 0239
- Broadband + TV
Virgin Starter Collection
30Mb Broadband, TV & Calls- FREE setup + £9/mth*£9 for 6 months
- Phone*+ £14.99/mth line rental. Unlimited weekend calls to UK landlines and Virgin mobiles and digital TV*60+ channels (5 in HD) 500GB TiVo box - catch-up TV; plus Virgin TV anywhere - 54 live channels on the go & 4,000+ hours of TV on demand
- Up to 30Mb max speed
Or Call 0845 528 0239
Broadband Genie Home Broadband Awards
Virgin performed well in our Broadband Survey 2013 Awards thanks to the strong performance of its ultra-fast fibre optic cable broadband. The top packages are now offering speeds of up to 120Mb, faster than any other mass-market ISP.
Out of almost 50,000 speed tests Virgin was on top with a fastest average speed which was well ahead of all competitors. Virgin speed tests also showed a signifcant jump midway through 2012 which indicates that its speed upgrade program is working.
Virgin was also shortlisted for 'Best Bundle Provider' for its strong TV offering, particularly the excellent TiVo PVR box that comes as standard with its packages.
About Virgin
Virgin Media is the latest company to nail its colours on the UK's cable network - the only real challenger to BT's telephone exchanges used by every other fixed-lined broadband provider. And they're making a pretty good go of it too: cable speeds now run 'up to' 120Mb, exceeding the best performance of BT's fastest fibre optic lines, and you can throw TV, mobile and phone lines into the deal too. Support is about average for fixed-line broadband, which means it isn't great. However it is free, with tech support lines open 24/7 (to 'global' call centres).
It's been quite a journey for cable in the UK. US company Telewest hoovered up a lot of smaller UK cable firms in the 80s and 90s, while the privatised Independent Broadcasting Authority - bought by CableTel and all renamed NTL in 1998 - began doing the same. NTL and Telewest merged in 2006, with NTL:Telewest then merging with Virgin Mobile in 2007. Virgin Media cable broadband service now has more than 4.3 million subscribers, second only to BT as the largest ISP.
Virgin Media's cable coverage is gradually improving and its 100 'super-fast' broadband is now available to millions of homes. It plans to roll this out over the entire network and has also commenced are program where speeds are to be increased for no extra cost, giving the option of 30, 60 or 100Mb services, with 120Mb available in a growing number of select locations.
Looking for Virgin mobile broadband?
Customer reviews
Show all 835 Virgin Media broadband reviews»
-
Report abuse -
Report abuseVirgin is a liar,30 MB contract but on the peak only have 1or 2 MB,40mins call waiting at least,and 40mins take control of the laptop and then can not find out what is going on.
Just go another company,s**t here -
Report abuse
I I had been a fan of cable broadband since I first had it installed by tele-west in 2002 at 512Kb/s. Over the years this was increased to 2Mb/s on a rock-solid Motorola Surfboard cable modem. When Virgin media took over initially a good service continued. Speeds increased to 10Mb/s and reliability was excellent.
Then Virgin brought in capping slowing my service down at peak times if I went over and arbitrary limit. So I paid more and increased my theoretical maximum speed to 30Mb/s with a new "super hub" but this was rarely achieved. Then I increased to 60Mb/s in September last year but there was a sharp decline in speed at peak times (i.e. when I am home and trying to use it). I now get about 5Mb/s but it is so unreliable that is less useful than my old Telewest service 10 years ago.
Numerous calls to their "help" line so frustrating as to be pointless. On one occasion one chap spent about 40 minutes remotely logged to my PC searching for viruses etc. After giving up he ended the call. He then call me back about 10p.m. to apologise and explain that there were problems in my area due to over-demand. He said this would be fixed by 22nd of October. A small refund was offered off my next bill.
When there was no improvement by the end of October I called again and was told engineers were looking into it and the estimated completion date was 27th of February 2013. Again a small refund was offered.
27th of February is approaching, I must say I am not filled with expectation. Virgin are liars selling something they cannot provide. It makes me so angry when they still post fliers in my door with special offers for a new customers when they really couldn't care less about the customers they already have.
Steer well clear of virgin media. -
Report abuse
The BB Superhub that is supplied by Virgin is USELESS for WiFi unless you use Netgear equipment. It gives great Signal strength but will not stay connected for more than 5 minutes without drop outs. If neighbours also have superhubs, forget it!
Ethernet Cable is good but it's a shame that the BB connection is prone to many speed fluctuations and more drop outs. Trying to stream Video or internet TV is as a result frustrating and a waste of time. I am based in London though so I could be suffering from excessive internet traffic from other people going through the same exchange. However, I am paying for 30MBits and Virgin should install the equipment to deal with it, otherwise don't offer it!
Speeds, on a good day = 30MBits as paid for
Speeds, on a bad day = anywhere between 0 and 7 Mbits in spikes (ie forget streaming video)
How can they advertise 30MBit unlimited BB usage in big bold print when they have a fair usage policy in the small print. Isn't that a contradiction!
If you go with Virgin make sure you purchase mains internet adaptors too, or failing that another WiFi router to plug into the Superhub to get a working WiFi connection
Add a review
