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  • Great savings on offer if you bundle broadband with TV and phone
  • Good special offers for new customers
  • If you aren't in a cable area, Virgin National (ADSL broadband) is a good alternative
  • No fair use policy but packages with unlimited downloads may be restricted by acceptable use and traffic management policies

Best selling Virgin broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Award Winner

Virgin performed exceptionally well in our Broadband Survey 2014 Awards thanks to the strong performance of its ultra-fast fibre optic cable broadband. The top packages are now offering speeds of up to 152Mb, faster than any other mass-market ISP.

In the speed tests conducted throughout 2013 Virgin was on top with a fastest average speed which was well ahead of all competitors.

Virgin was also a finalist for the overall Best Broadband Provider award, achieving very strong ratings in our poll in all areas.

Who are Virgin?

Virgin Media is the latest company to nail its colours on the UK's cable network - the only real challenger to BT's telephone exchanges used by every other fixed-lined broadband provider. And they're making a pretty good go of it too: cable speeds now run 'up to' 152Mb, exceeding the best performance of BT's fastest fibre optic lines, and you can throw TV, mobile and phone lines into the deal too. Support is about average for fixed-line broadband, which means it isn't great. However it is free, with tech support lines open 24/7 (to 'global' call centres).

It's been quite a journey for cable in the UK. US company Telewest hoovered up a lot of smaller UK cable firms in the 80s and 90s, while the privatised Independent Broadcasting Authority - bought by CableTel and all renamed NTL in 1998 - began doing the same. NTL and Telewest merged in 2006, with NTL:Telewest then merging with Virgin Mobile in 2007. Virgin Media cable broadband service now has more than 4.5 million subscribers, making it the third biggest provider behind BT and Sky.

Virgin Media's cable coverage is gradually improving and its 'super-fast' broadband is now available to millions of homes. It plans to roll this out over the entire network and has also commenced are program where speeds are to be increased for no extra cost, giving the option of 50Mb, 100Mb or 152Mb services, with 152Mb available in a growing number of select locations.

Customer reviews

Show all 850 Virgin Media broadband reviews»

  • unhappy

    by TD at 14:06 on 30 Jan 2015

    I was a long-term customer with VM and recently switched over to BT. I had agreed on a date to close my account with VM, with at least 2 VM personnel. VM subsequently sent a bill charging for services after this date, as they stated the account was closed on a later date. On phoning VM to explain the situation, the person I spoke to tried to waiver this charge but couldn't since I was no longer an existing customer, and advised I email their customer service, which I did. Two weeks later, I had a reply from VM to state that as they provided services to the later date, the charge was valid, and the money has been taken from my account. They therefore considered the situation to be resolved.

    This shows a complete lack of regard for customers and a flawed customer service procedure, ignoring the issue the customer is raising and taking their money before further dialogue! As someone who has to carefully budget constantly (buying this from ebay/charity shops, hardly ever buying new clothes for myself and my children, looking for supermarket offers during weekly grocery shopping), I resent a big corporate company like VM taking my hard earned money in this manner. Surely Mr Branson, you can do better than that!

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  • neutral

    by Steve at 12:41 on 16 Dec 2014

    After receiving the contract price increase letter I phoned to cancel my contract. I was informed by Virgin that it would cost me £150 to cancel the contract as I had 8 months remaining and that the price increase clause was written into the contract.

    I would encourage anyone who is not happy with their contract price increase to be wary as if you do not accept Virgin will lie and try to use the threat of a cancellation fee!!!

    Got the contract cancelled (charge free) but I wouldn't ever use Virgin again.

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  • unhappy

    by Martin . W at 17:35 on 9 Dec 2014

    Having received a letter informing of yet another price hike I decided to get rid of the never used land line and the M tv (which has one less channel than free view).
    I was told that for 50mg BB the price would be £25.50 pm.
    A few days later I contacted them to arrange this and was given a price of £31.50 pm, I told them I had been offered £25.50pm and they adjusted it to that price.
    A couple of hours later I received an e-mail confirming me of the changes and of the price which had now changed to £26.50pm..??
    I'm not going to quibble of one pound, I just can't see why everything with this company constantly changes and usually to the cost of the customer.

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  • unhappy

    by Fats at 22:20 on 4 Nov 2014

    For the second time in 8 months I have been let down by the incompetent Virgin Media again, I ordered broadband and waited in all day 9am to 5pm as Virgin Media uses the most inefficient companies to deliver their modem. The modem arrived at 4pm, I started the setup process and rung Virgin To activate they said internet would be up and running in 20 mins. 30 mins later still no internet rung Virgin and was told there is a fault and I would have to wat 48 hours for an engineer to come out and sort the problem.

    The arrogant customer services manager proceeded to boast about the 90% setups that are successful instead of providing an explanation as to why their service is so appalling. I went through this same problem with Virgin in another property, they provide the worst possible service and are the biggest time wasters. Each year with Virgin Broadband there will at least 2 or 3 occasions when there will be no internet. Instead of Virgin Media investing in their technology and customer service and providing a more reliable broadband service they are investing money in trying to get the public into space to kill them.

    They provide the worst possible service and always will.

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