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Overview

  • Great savings on offer if you bundle broadband with TV and phone
  • Good special offers for new customers
  • If you aren't in a cable area, Virgin National (ADSL broadband) is a good alternative
  • No fair use policy but packages with unlimited downloads may be restricted by acceptable use and traffic management policies

Best selling Virgin broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Award Winner

Virgin performed exceptionally well in our Broadband Survey 2014 Awards thanks to the strong performance of its ultra-fast fibre optic cable broadband. The top packages are now offering speeds of up to 152Mb, faster than any other mass-market ISP.

In the speed tests conducted throughout 2013 Virgin was on top with a fastest average speed which was well ahead of all competitors.

Virgin was also a finalist for the overall Best Broadband Provider award, achieving very strong ratings in our poll in all areas.

About Virgin

Virgin Media is the latest company to nail its colours on the UK's cable network - the only real challenger to BT's telephone exchanges used by every other fixed-lined broadband provider. And they're making a pretty good go of it too: cable speeds now run 'up to' 152Mb, exceeding the best performance of BT's fastest fibre optic lines, and you can throw TV, mobile and phone lines into the deal too. Support is about average for fixed-line broadband, which means it isn't great. However it is free, with tech support lines open 24/7 (to 'global' call centres).

It's been quite a journey for cable in the UK. US company Telewest hoovered up a lot of smaller UK cable firms in the 80s and 90s, while the privatised Independent Broadcasting Authority - bought by CableTel and all renamed NTL in 1998 - began doing the same. NTL and Telewest merged in 2006, with NTL:Telewest then merging with Virgin Mobile in 2007. Virgin Media cable broadband service now has more than 4.3 million subscribers, second only to BT as the largest ISP.

Virgin Media's cable coverage is gradually improving and its 'super-fast' broadband is now available to millions of homes. It plans to roll this out over the entire network and has also commenced are program where speeds are to be increased for no extra cost, giving the option of 50Mb, 100Mb or 152Mb services, with 152Mb available in a growing number of select locations.

Customer reviews

Show all 841 Virgin Media broadband reviews»

  • unhappy

    by Phillip Williams at 22:01 on 28 Feb 2014

    Virgin media. Has to be one of the worst ISP companies out there, for two years now and I have records to back me up from Jan 2012. My internet speed is 120mbs and you'll only see this maybe once in a day if your lucky, at the time I would like to use the 120mb I pay for between 4pm and 11pm your very lucky to see 3mbps. I test my connection at three different servers to get a good reference and have done for 2 years now and it always says the same. How can they advertise 152mbps to customers when they can't even supply 120mbps at the moment and haven't for the past two years.

    I would not recommend anyone taking up a IPS contract with Virgin until such time at upgrades have been made whereby they can supply something close to what they advertise.

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  • unhappy

    by les smith at 21:26 on 29 Oct 2013 | registered | 1 post

    I left sky to join virgins 'super fast no buffer' broadband. This was the biggest mistake I've ever made, yes I do get a fast speed but only for 20 minutes then it cuts off completely, being an avid gamer this not only effects me but also the other gamers on multi player im playing.
    Tje customer service is a total joke, they r rude and just don't care. I'm stuck in an 18 month contract totally regretting mu decision to leave sky, I offer up this comment in the hope it gives people who are looking for a broadband or tv supplier, to stay well clear of the circus that is virgin!

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  • unhappy

    by Very angry of Earls Court at 20:28 on 27 Oct 2013

    October 27 2013.

    For the last 11 days I've had an extremely intermittent internet connection. It's almost unusable.
    My connection stops every few minutes for up to 5 minutes at a time. Day and night.
    It's not a speed issue or a problem with high utilisation. I'm told it's a network fault.
    But despite knowing this for 13 days they have been totally unable to fix the problem.
    They do nothing no matter how many times I call them to complain.

    I've phoned Virgin Media every single day and/or evening for 11 days in a row, sometimes several times per day.
    I've made numerous complaints and tried to escalate several complaints but still they've done NOTHING to fix my intermittent internet.
    Worse still... Virgin Media lies to me every day. Every day they promise the fault will be fixed the next day but it isn't.
    They send me a voicemail every day saying it's been fixed but it's a lie because the service isn't fixed.
    Over the last 7 days they have cancelled 3 engineers appointments on me and they've missed 9 fault-fix deadlines!
    That tell you everything about the sort of service Virgin Media provides it's customers!

    Virgin Media are appalling! I would advise anybody considering Virgin Media to avoid them. Avoid! Avoid! Avoid!
    Virgin Media is quite simply unbelievably terrible!

    PS.. My internet has stopped 3 times (for 4-6 minutes each time) just while I was writing this email!

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  • neutral

    by Internetless at 14:26 on 10 Sep 2013

    I've had nothing but problems for weeks and still have no internet connection. Operators are rude and don't even apologise when jobs booked are not undertaken or when they don't turn up. Appalling response to your requests to get it sorted out, even when the engineers are booking jobs for cable changes etc, they are ignored and when you phone to find out why the job booked hasn't been done, they don't apologise or care and ensure you feel like it's your fault as the customer. My experience is that this company it's an expensive waste of money and is very uncustomer friendly.

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