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  • Great savings on offer if you bundle broadband with TV and phone
  • Good special offers for new customers
  • If you aren't in a cable area, Virgin National (ADSL broadband) is a good alternative
  • No fair use policy but packages with unlimited downloads may be restricted by acceptable use and traffic management policies

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Broadband Genie Home Broadband Awards

Broadband Genie Award Winner

Virgin performed exceptionally well in our Broadband Survey 2014 Awards thanks to the strong performance of its ultra-fast fibre optic cable broadband. The top packages are now offering speeds of up to 152Mb, faster than any other mass-market ISP.

In the speed tests conducted throughout 2013 Virgin was on top with a fastest average speed which was well ahead of all competitors.

Virgin was also a finalist for the overall Best Broadband Provider award, achieving very strong ratings in our poll in all areas.

About Virgin

Virgin Media is the latest company to nail its colours on the UK's cable network - the only real challenger to BT's telephone exchanges used by every other fixed-lined broadband provider. And they're making a pretty good go of it too: cable speeds now run 'up to' 152Mb, exceeding the best performance of BT's fastest fibre optic lines, and you can throw TV, mobile and phone lines into the deal too. Support is about average for fixed-line broadband, which means it isn't great. However it is free, with tech support lines open 24/7 (to 'global' call centres).

It's been quite a journey for cable in the UK. US company Telewest hoovered up a lot of smaller UK cable firms in the 80s and 90s, while the privatised Independent Broadcasting Authority - bought by CableTel and all renamed NTL in 1998 - began doing the same. NTL and Telewest merged in 2006, with NTL:Telewest then merging with Virgin Mobile in 2007. Virgin Media cable broadband service now has more than 4.3 million subscribers, second only to BT as the largest ISP.

Virgin Media's cable coverage is gradually improving and its 'super-fast' broadband is now available to millions of homes. It plans to roll this out over the entire network and has also commenced are program where speeds are to be increased for no extra cost, giving the option of 50Mb, 100Mb or 152Mb services, with 152Mb available in a growing number of select locations.

Customer reviews

Show all 844 Virgin Media broadband reviews»

  • unhappy

    by S Tait at 14:04 on 16 Jul 2014

    Take care if you don't know how long you will be living in a property.
    I was told prior to contract if they could not provide the service when I moved the contract would be cancelled with no penalties.
    Surprise Im moving they cannot provide virgin service and have charged me £166.66!!!!

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  • neutral

    by Chris at 14:21 on 13 Jul 2014

    Blimey, glad i found this page, as for all of you that think your stuck there is a contract that you pay for a service if your not getting it they have broken there contract, simply tell them in writing, copied and recorded delivery you are canceling there contract on the grounds they are not complying with the terms, in that they supply you a service, let them threaten to sue but stick it out, youl find they do not want a day in court

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  • neutral

    by lee at 21:52 on 26 Jun 2014

    Despite what this company advertise, you WILL NOT get the speed you think. At best you will get 2-3mb during peak hours making something as simple as streaming a movie very difficult. The customer service is idiotic and unhelpful, and you will find your self frustrated by the whole deal. Truly terrible.

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  • unhappy

    by Phillip Williams at 22:01 on 28 Feb 2014

    Virgin media. Has to be one of the worst ISP companies out there, for two years now and I have records to back me up from Jan 2012. My internet speed is 120mbs and you'll only see this maybe once in a day if your lucky, at the time I would like to use the 120mb I pay for between 4pm and 11pm your very lucky to see 3mbps. I test my connection at three different servers to get a good reference and have done for 2 years now and it always says the same. How can they advertise 152mbps to customers when they can't even supply 120mbps at the moment and haven't for the past two years.

    I would not recommend anyone taking up a IPS contract with Virgin until such time at upgrades have been made whereby they can supply something close to what they advertise.

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