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Overview

  • Great savings on offer if you bundle broadband with TV and phone
  • Good special offers for new customers
  • If you aren't in a cable area, Virgin National (ADSL broadband) is a good alternative
  • No fair use policy but packages with unlimited downloads may be restricted by acceptable use and traffic management policies

Best selling Virgin broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Award Winner

Virgin performed exceptionally well in our Broadband Survey 2014 Awards thanks to the strong performance of its ultra-fast fibre optic cable broadband. The top packages are now offering speeds of up to 152Mb, faster than any other mass-market ISP.

In the speed tests conducted throughout 2013 Virgin was on top with a fastest average speed which was well ahead of all competitors.

Virgin was also a finalist for the overall Best Broadband Provider award, achieving very strong ratings in our poll in all areas.

About Virgin

Virgin Media is the latest company to nail its colours on the UK's cable network - the only real challenger to BT's telephone exchanges used by every other fixed-lined broadband provider. And they're making a pretty good go of it too: cable speeds now run 'up to' 152Mb, exceeding the best performance of BT's fastest fibre optic lines, and you can throw TV, mobile and phone lines into the deal too. Support is about average for fixed-line broadband, which means it isn't great. However it is free, with tech support lines open 24/7 (to 'global' call centres).

It's been quite a journey for cable in the UK. US company Telewest hoovered up a lot of smaller UK cable firms in the 80s and 90s, while the privatised Independent Broadcasting Authority - bought by CableTel and all renamed NTL in 1998 - began doing the same. NTL and Telewest merged in 2006, with NTL:Telewest then merging with Virgin Mobile in 2007. Virgin Media cable broadband service now has more than 4.3 million subscribers, second only to BT as the largest ISP.

Virgin Media's cable coverage is gradually improving and its 'super-fast' broadband is now available to millions of homes. It plans to roll this out over the entire network and has also commenced are program where speeds are to be increased for no extra cost, giving the option of 50Mb, 100Mb or 152Mb services, with 152Mb available in a growing number of select locations.

Customer reviews

Show all 847 Virgin Media broadband reviews»

  • unhappy

    by Fats at 22:20 on 4 Nov 2014

    For the second time in 8 months I have been let down by the incompetent Virgin Media again, I ordered broadband and waited in all day 9am to 5pm as Virgin Media uses the most inefficient companies to deliver their modem. The modem arrived at 4pm, I started the setup process and rung Virgin To activate they said internet would be up and running in 20 mins. 30 mins later still no internet rung Virgin and was told there is a fault and I would have to wat 48 hours for an engineer to come out and sort the problem.

    The arrogant customer services manager proceeded to boast about the 90% setups that are successful instead of providing an explanation as to why their service is so appalling. I went through this same problem with Virgin in another property, they provide the worst possible service and are the biggest time wasters. Each year with Virgin Broadband there will at least 2 or 3 occasions when there will be no internet. Instead of Virgin Media investing in their technology and customer service and providing a more reliable broadband service they are investing money in trying to get the public into space to kill them.

    They provide the worst possible service and always will.

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  • neutral

    by Chris at 14:45 on 24 Aug 2014

    Personally I've had no problem with Virgin, just upgraded my package and my internet speed rarely drops below 120mbs and off peak hits the advertised 150mbs. it pays to haggle, I got this and and a £15 reduction in my bill

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  • neutral

    by T Carr at 15:12 on 14 Aug 2014

    This company lies constantly! They tell you what you need to hear on the phone but this never appears on your notes and never happens. We were mis sold our original package (as it seems is pretty normal), we had our tv installed and then broken so we didn't have service, we were told the original item we had been told didn't exist does exist, we were promised a discount and that lasted 1 month and then surprise surprise there is nothing on our system showing this agreed discount so now you have to pay double! They pass you from pillar to post, patronise you, have no clue (one person will tell you it's not possible, the next will send you an engineer and the final person of you're persistent enough will do it for you over the phone) and lie constantly. The worst is they talk over you and don't let you speak. Awful awful company I would NEVER use Virgin again and make a point of telling everyone I know not to use them.

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  • unhappy

    by S Tait at 14:04 on 16 Jul 2014

    Take care if you don't know how long you will be living in a property.
    I was told prior to contract if they could not provide the service when I moved the contract would be cancelled with no penalties.
    Surprise Im moving they cannot provide virgin service and have charged me £166.66!!!!

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