How to cancel Virgin Media broadband

What to do before you cancel Virgin Media broadband

Before you go ahead and contact Virgin Media, there is a little preparation to do before you cancel. You first need to check your contract to see if you’re liable for any early cancellation fees, and you need to find a new broadband deal.

Check your contract

Virgin Media broadband contracts are typically fixed for between 6 and 24 months and then switch to a rolling monthly contract. If you are within this fixed period, you may be liable for an early termination fee. This is usually the amount left to pay until the end of that fixed term.
It’s worth negotiating though. Depending on your circumstances, Virgin Media can sometimes waive this. For example if you’re moving for work, moving abroad or to a non-cabled area.

Find a new broadband deal

Finding a new deal before contacting Virgin Media means you can sign up to a service in plenty of time and have it begin the moment it's needed, whether that is when you move into a new home or as soon as your Virgin Media broadband contract ends.

How to cancel Virgin Media broadband

Cancelling Virgin Media works a little differently to most providers. Usually if you're switching you can simply sign up to a new deal and let the ISP handle the process. But as Virgin operates its own network which is not shared by any other ISP it is up to you to handle the cancellation and get a new service installed.

If you’re out of contract: cancelling Virgin Media broadband for free

If the fixed term part of your Virgin Media broadband contract has finished, or you are still within the 14 day cooling off period, you can cancel for free. The company will try to persuade you to stay but there is nothing to say you have to if you don’t want to.

All you need to do is call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Call 150 from your Virgin Media telephone or call 0345 454 1111 from any other phone to cancel. For more information, do check out our Virgin Media customer service numbers page.

Cancelling Virgin Media broadband if you’re still in contract

If you are still within the fixed term part of your Virgin Media broadband contact, i.e. before the first 6-24 months are up, then you cancel in exactly the same way as detailed above. However, you may be liable for an early termination fee.

You can see how far into your contract you are from the "Your Account" section on the Virgin Media website. A customer service agent will also be able to tell you.

There is no set fee as Virgin Media will make an assessment depending on the reason you’re leaving, the package you have and any other circumstances. Usually, this is either the whole monthly fee, or a percentage of the monthly fee for the remaining period of the contract.

Virgin Media broadband early cancellation fees

As mentioned, Virgin Media calculate early cancellation fees on an individual basis but will usually include all or a large part of your monthly fee. It will be multiplied by the number of months you have left in your contact to come up with a figure. The table below gives a basic breakdown of what you might expect.

Prices last checked 06/19, but you should always confirm costs with your provider.

The above is only a selection of Virgin packages; there are multiple Virgin Media broadband deals (including many which are no longer sold) so check the early disconnection help page for more information if yours is not listed.

Frequently Asked Questions about cancelling Virgin Media

What is Virgin Media broadband’s notification period?

The standard notice period for cancelling Virgin Media broadband is 30 days’ notice.

Do I need to return my Virgin Media Wi-Fi router or TV box?

Virgin Media loans you the equipment for the term of your contract. Depending on how long that has been and how old the router or TV box is, they may or may not require it back. They will notify you and send prepaid packaging for any returns of equipment. 

Can I keep my phone number?

You can keep your existing phone number when switching providers. You will need to notify both Virgin Media and your new provider that you want to keep your number and they will arrange it.

Can I cancel for free if my Virgin Media broadband is too slow?

Yes, this may be possible. Virgin has signed up to the Ofcom broadband speed code of practice, which includes a right to leave a contract if a provider is unable to deliver a minimum speed. But you must first speak to technical support - free cancellation will only be an option if Virgin agrees that your speed does not meet the required minimum standard and it is unable to fix the problem.