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BT broadband

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Overview

  • Good range of broadband packages which you can bundle with phone and TV options
  • BT's fibre optic broadband service Infinity available in some areas
  • Pay one year in advance to save money on your line rental
  • BT Sport available to all BT broadband customers through the online app, or as a TV channel if you take BT TV

Best selling BT broadband deals

Broadband Genie Home Broadband Awards

While BT didn't win any awards in the 2014 Home Broadband Survey, the ISP did receive some good poll ratings. Notably, 70% of BT customers would recommend them, 77% consider the connection to be reliable and 70% are satisfied with the speed. BT was also a nominated finalist in the Best Bundle Provider category for its good value TV packages, and came close to winning Most Innovative provider.

Who are BT?

The big daddy of UK broadband, BT owns the infrastructure that all other providers except Virgin Media use to put ADSL, ADSL2+ and now fibre optic internet into your home. It's the biggest fixed-line broadband provider by user numbers, its 'Home Hub' wireless router is well regarded, and it offers a good variety of products - everything from a straight broadband deal to offers including mobile phones, mobile broadband dongles and television services. With the introduction of BT Sport in 2013 the firm is now competing directly with premium TV bundle providers.

BT is rolling out 'super-fast' fibre broadband ('up to' 76Mb speeds) and continues to expand its ADSL2+ footprint, but is often criticised for not doing this fast enough (or without prompting from government). As you might expect from such a big company, some customers find the left hand doesn't know what the right hand is doing, but it does offer 24/7 customer services and technical support, with premium options also available.

BT claims to be the world's oldest communications company, dating back to the Electric Telegraph Company of 1846. British Telecom (as it was known) was formerly part of the Post Office - then a government department - but became a public limited company (plc) in 1984. It now has more than 7 million subscribers (including Plusnet, which it owns) to its BT Broadband products.

Customer reviews

Show all 354 BT Broadband reviews»

  • unhappy

    by mary at 20:16 on 23 Jan 2015

    bt are a waste of time they tell lies about the prices also took payment twice from me I rang lots of time to complain never get the same person always someone saying something different avoid if u want less stress in your life canceled contract and gone elsewhere a lot cheaper

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  • unhappy

    by Jess at 13:31 on 18 Jan 2015

    Worst customer service I have ever had the displeasure to deal with.

    We moved back home and decided to take our Infinity service with us, which we were told would be a completely seamless process. They cut my mum's service off quite happily but didn't set the Infinity up - eventually telling us that we would have broadband again one month after they had cut us off.

    If I hadn't called them upwards of 30 times, and spoken to over 50 people, then I would be surprised if we even had a connection now. They finally set us back up two weeks after being cut off, but if I hadn't been so insistent I doubt that would have been the case.

    Broadband service is fine, can't really cope with more than 3 people at once though.

    Please avoid!!

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  • unhappy

    by john at 13:28 on 3 Jan 2015

    ubbish company rubbish broardband connection poor customer service with people in indian call centres that can hardly speak a word of english totally unhelpful ive reported b.t to ofcom and the ombudsman service dont waste your money with b.t use a more reliable service provider like sky or talk talk avoid b.t majorally

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  • neutral

    by Barry Coleman at 14:38 on 16 Dec 2014

    Many, many, many years using BT dialup then broadband now fibre. I have noticed a big improvement since the early days of exceedingly frustrating so-called support. They are now, I think and hope, beginning to get it right. Support is pot luck but at least it is now possible, sometimes, to get real help on the phone from an English speaker. Fibre speeds are pretty much as expected unlike the old ADSL slow to stop to even slower. I think I'll stick with BT for a bit longer still.

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