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BT broadband

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Overview

  • Good range of broadband packages which you can bundle with phone and TV options
  • BT's fibre optic broadband service Infinity available in some areas
  • Pay one year in advance to save money on your line rental
  • BT Sport available to all BT broadband customers through the online app, or as a TV channel if you take BT TV

Best selling BT broadband deals

Broadband Genie Home Broadband Awards

While BT didn't win any awards in the 2014 Home Broadband Survey, the ISP did receive some good poll ratings. Notably, 70% of BT customers would recommend them, 77% consider the connection to be reliable and 70% are satisfied with the speed. BT was also a nominated finalist in the Best Bundle Provider category for its good value TV packages, and came close to winning Most Innovative provider.

Who are BT?

The big daddy of UK broadband, BT owns the infrastructure that all other providers except Virgin Media use to put ADSL, ADSL2+ and now fibre optic internet into your home. It's the biggest fixed-line broadband provider by user numbers, its 'Home Hub' wireless router is well regarded, and it offers a good variety of products - everything from a straight broadband deal to offers including mobile phones, mobile broadband dongles and television services. With the introduction of BT Sport in 2013 the firm is now competing directly with premium TV bundle providers.

BT is rolling out 'super-fast' fibre broadband ('up to' 76Mb speeds) and continues to expand its ADSL2+ footprint, but is often criticised for not doing this fast enough (or without prompting from government). As you might expect from such a big company, some customers find the left hand doesn't know what the right hand is doing, but it does offer 24/7 customer services and technical support, with premium options also available.

BT claims to be the world's oldest communications company, dating back to the Electric Telegraph Company of 1846. British Telecom (as it was known) was formerly part of the Post Office - then a government department - but became a public limited company (plc) in 1984. It now has more than 7 million subscribers (including Plusnet, which it owns) to its BT Broadband products.

Customer reviews

Show all 358 BT Broadband reviews»

  • unhappy

    by Paul at 17:41 on 24 Feb 2015

    On the 5th of January I placed an order with BT on their website (Broadband and Calls). I was particularly attracted to this offer because of the Sainsbury’s gift voucher that was being offered as an incentive to sign up (Either £75 or £100). Having received confirmation by email, it was said that everything would go active on the 28th. That date arrived and I hadn’t received my equipment.

    I then phoned BT’s customer service, a 0800 number, which isn’t free on a mobile phone (EE Network, 20p a minute). After getting through I was told by an adviser that there had been a problem with their system and that although my order had been placed, another order would need to be submitted. At this point they told me that if they resubmitted the order for me, I would lose my entitlement to the gift voucher. The adviser then went on to say that if I resubmitted the order, (Again on their website and paying another signup fee), I would get the voucher. I done as advised and placed what I thought was the same order. This time the equipment arrived and I was for a short time happily connected.

    After reading through my order details, I noticed that I wasn’t on the same deal as I thought I was, and after speaking to adviser, it was confirmed. I then asked to be switched to the initial deal, and just cut my losses with the gift voucher. Because the initial order I’d placed required different equipment (Home Hub 5 Not 4), I sent all my equipment back and awaited delivery of the new equipment. In almost identical fashion, the going active date arrived and nothing had been sent through. I phoned them and was given practically the same excuse.

    I was then given a going active date. To my amazement this time the equipment arrived and I was connected to the deal I wanted. I forgot to mention that on nearly every occasion I phone BT, I was told by someone, of poor speaking English that I would be phoned back, due the department manager being unavailable, needless to say, 4 out of 5 occasions no one called me back. I was even promised by an adviser that someone would call me to talk about compensation. Obviously on that occasion I wasn’t called so again I phoned and to my amazement I was able to talk to a manager. After all my trouble all he could offer me was a £10 deduction on my next bill (Which was due in 6 days). So basically I was to continue to pay more money for a service I hadn’t received. Needless to say I declined and have now cancelled my contract.

    Here’s a summary of the bad service, 1. I didn’t receive a £75 / £100 Sainsbury’s gift voucher, (Can’t recall the amount but was still an amount of substantial value) because of BT’s faulty system 2. It took 44 days to connect me to the deal I initially paid for. 3. I spent a lot of money on phoning them, only to be ignored and lied to. 4. I still haven’t received a refund for the multiple orders I needlessly placed, I was told it could take up to 6 months to refund me. I WILL NEVER USE BT AGAIN.

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  • unhappy

    by Cory at 18:14 on 23 Feb 2015

    Horrible customer service, do not care in the slightest about you. Charge you for anything they can find an excuse to charge for, and you'll receive less than half the speed you pay for.

    Avoid at all costs.

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  • unhappy

    by S. Lloyd at 13:06 on 15 Feb 2015

    We moved to Littlehampton from Hemel Hempstead 18 months ago. At Hemel we had Virgin Broadband and 18 years of first class service. BT have the monopoly for broadband in the area and it is rubbish. Having a 'Smart' TV is a waste of time because unless you have a direct line connection it will not work all of the time correctly. The signal is so bad that we have a number of repeaters inside the house. I just hope and pray that Virgin consider laying broadband cable in this part of West Sussex. p.s. I do not believe that 9 our of 10 BT customers are satisfied.......really?

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  • unhappy

    by Sean Raffey at 11:14 on 9 Feb 2015

    Overpriced and un reliable, for the cost its worth moving to other providers, they tend to all be piss poor with many aspects of service. However paying through the nose for nothing special is very annoying. Since cancelling the service it has 'magically' become totally un-usable, ping speeds and broadband speeds both up and down are still pretty good, no compliant there, however, the service drops randomly a dozen times a day or more often just briefly, just to mess everything up..... Another few days to go and it should be switched over, can cope with a few hassles in service provision if your not being ripped off cost wise....

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