BT tell lies.
My hub broke, BT said it would take 2 days to get a new one, 3 days later when I asked where it was they said that the minimum time is 5 days - of course working days!
Despite that I have just signed up my Dad, 93, to a BT phone, broadband and TV package. Everything went fine until I tried to get the free sport - there were no channels showing. To cut a long story they had sent the wrong box, or rather they said I had ordered the wrong one! But as there is no choice on their website how can you choose the wrong one.
They agreed to send a replacement - but only after trying to get extra cash by trying to get my Dad onto Infinity.
They then tried to get £10 for the viewing card, this I reminded them was to watch FREE Sport...........................eventually they relented and said it would be 2 day to get the box. Guess what it didn't arrive. They then said it hadn't been ordered. After much discussion they agreed to get the box delivered TOMORROW - hurray.
Guess what tomorrow never comes, and neither does the box!
It is now the day after tomorrow and the box is still not here. BT then tried to push a second hand box off on my Dad because he was changing the order. That was supposed to be sorted a new box was coming in 2 days time.
It must have been my masochistic tendency that made me check - they were still delivering a second hand box! I am now promised a new box in 3 days time.
OK so anybody can make a mess of an order, it takes a really bad company to make such a mess, but when they have a company policy that clearly amounts to telling lies I do wonder why anybody should use them. I am almost tempted to go back to TalkTalk.................. are they really worse than them?
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- Good range of broadband packages, between 10 GB and unlimited download allowance, which you can bundle with phone and TV options
- BT's fibre optic broadband service Infinity offers speeds of up to 76Mb in some areas
- BT's wireless Home Hub 4 now uses dual band technology for reduced wireless interference
- Unlimited broadband packages are now fully unlimited with no download cap or traffic management.
- BT Sport now available to all BT broadband and TV customers
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- Broadband + PhoneBT Broadband & Calls
- FREE setup + £10/mth
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- Offer ends 09 Dec*£50 Sainsbury's voucher + FREE connection (online exclusive)
- Broadband + TVBT TV Entertainment, Unlimited Infinity 1 & Calls
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- Phone* + £15.45/mth line rental, £11.75/mth if you pay 1 year in advance. Inclusive weekend UK landline calls including 0870 numbers on home phone and on your mobile with BT SmartTalk. and digital TV*70 Freeview channels (+4 in HD) plus 18 Extra TV channels. FREE BT Sport on your TV 500GB YouView box - pause/rewind/record live TV; Catch-up TV (BBC/ITV/C4/C5); On-demand + pay-per-view content. Access to the BT Sport app and online player.
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Broadband Genie Home Broadband Awards
It was a mixed bag for BT in the 2013 Broadband Genie Home Broadband Survey.
BT was shortlisted for the Fastest Broadband Provider because of its excellent Infinity fibre optic product which gave BT a lead on most other ISPs in our speed tests during 2012, coming second only to Virgin in almost 50,000 tests.
However like many other providers it took a hit in the survey results with generally lower approval ratings, most notably in the number of users who would recommend BT to others.
The big daddy of UK broadband, BT owns the infrastructure that all other providers except Virgin Media use to put ADSL, ADSL2+ and now fibre optic internet into your home. It's the biggest fixed-line broadband provider by user numbers, its 'Home Hub' wireless router is well regarded, and it offers a good variety of products - everything from a straight broadband deal to offers including mobile phones, mobile broadband dongles and television services. With the introduction of BT Sport in 2013 the firm is now competing directly with premium TV bundle providers.
BT is rolling out 'super-fast' fibre broadband ('up to' 76Mb speeds) and continues to expand its ADSL2+ footprint, but is often criticised for not doing this fast enough (or without prompting from government). As you might expect from such a big company, some customers find the left hand doesn't know what the right hand is doing, but it does offer 24/7 customer services and technical support, with premium options also available.
BT claims to be the world's oldest communications company, dating back to the Electric Telegraph Company of 1846. British Telecom (as it was known) was formerly part of the Post Office - then a government department - but became a public limited company (plc) in 1984. It now has more than 5.5 million subscribers (including Plusnet, which it owns) to its BT Total Broadband products, which it runs in partnership with Yahoo!
BT tell lies.
When I first signed up to BT on an eighteen month contract, I wasn't worried about the length of this contract due to BT’s “Moving Home” service. I remember thinking, “well if I need to move house after a few months, that’s no problem, I’ll just move my BT service with me”.
When I did move home, I realised just how wrong I was.
I was staying briefly at a friend’s place whilst I was trying to find something new. So I call up BT to try and get my services suspended whilst I find somewhere new. Note I was trying to suspend only my services, not payment, I was happy to keep paying the monthly fee.
BT tell me they can’t suspend internet services, and can only block outgoing calls for a fee (of £25, despite the fact that it took them a minute to do). So I had to settle with the thought that the new tenant of my old flat could use a BT router to access heavens knows what on a connection in my name, and only me paying £25 was stopping him from doing the same with the phone line.
So when I complained to BT on the phone about this, they informed me that they are unable to suspend a service. I emailed several times, and eventually received one reply which stated that not only would I have to accept any charges for SOMEONE ELSE using my services, but that if someone moved into my old place and set up internet there before I could move my services somewhere else, I would be charged the cancellation fee (of £200), even though this is something I have no control over and was not attempting to stop or suspend paying my monthly fee.
So I complained to the communications ombudsman. It took two months for them to get back to me with an answer. They were polite enough but frankly have no clout whatsoever. They said they couldn’t deal with this as it was a “commercial decision made by BT” (as in something BT is doing? So what exactly can they deal with?). Nor did they make any reference to my complaint at being charged £25 for BT to block outgoing calls from my number. The ombudsman is useless and clearly don’t challenge BT at all. I shouldn’t have been too surprised seeing as how readily BT advertise going to them on the BT website.
My advice, no matter how tempting a BT contract may look, DON’T DO IT! There customer service is non-existent and they squeeze money out of for doing (poorly) things they should already be doing.
I would go into the detail of my complaints about BT but I have spent so long on the phone trying to get some service (4 hours and counting) I now no longer have the time to write a complaint. So if you value your sanity and your time I have only have one word in relation to BT - DON'T!!
I concur with all 1 star reviews. The following is my woeful experience of BT:
26 Mar 13 - Ordered BT infinity for my new home. Informed that the afternoon of 24 Apr was the EARLIEST that an engineer could visit to do the install. Received e-mail from BT confirming this appointment.
I booked the afternoon of 24 Apr as holiday
23 Apr 13 - Sent e-mail from BT stating the appointment would be for the morning of 24 Apr with no explanation as to the reason for the change. Called BT Customer Defence team in Bangalore who stated that there was an error on their booking system and the earliest they could re-book would be for the 7 May. Told them in the strongest terms this was unacceptable. Bangalore relented and promised that an engineer would visit on the 29 Apr. I booked another afternoon's leave.
Morning of 24 Apr 13 - Called out of work meeting to answer call of engineer who was waiting outside my house. I told the poor contractor (they don't work for BT) that I'd already told BT I could not be there in the morning.
25 Apr 13 (today) - Received email stating that the appointment would be 9 May 13 with no reference to the above promise of 29 Apr. I called Bangalore and lost my rag.
Now debating with myself whether I can stomach BT or cancel and book with Virgin Media instead.
Are they any better / quicker?