I concur with all 1 star reviews. The following is my woeful experience of BT:
26 Mar 13 - Ordered BT infinity for my new home. Informed that the afternoon of 24 Apr was the EARLIEST that an engineer could visit to do the install. Received e-mail from BT confirming this appointment.
I booked the afternoon of 24 Apr as holiday
23 Apr 13 - Sent e-mail from BT stating the appointment would be for the morning of 24 Apr with no explanation as to the reason for the change. Called BT Customer Defence team in Bangalore who stated that there was an error on their booking system and the earliest they could re-book would be for the 7 May. Told them in the strongest terms this was unacceptable. Bangalore relented and promised that an engineer would visit on the 29 Apr. I booked another afternoon's leave.
Morning of 24 Apr 13 - Called out of work meeting to answer call of engineer who was waiting outside my house. I told the poor contractor (they don't work for BT) that I'd already told BT I could not be there in the morning.
25 Apr 13 (today) - Received email stating that the appointment would be 9 May 13 with no reference to the above promise of 29 Apr. I called Bangalore and lost my rag.
Now debating with myself whether I can stomach BT or cancel and book with Virgin Media instead.
Are they any better / quicker?
BT broadband
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Overview
- Good range of broadband packages, between 10 GB and unlimited download allowance, which you can bundle with phone and TV options
- BT's fibre optic broadband service Infinity offers speeds of up to 76Mb in some areas
- BT's wireless Home Hub can be used as a second line to make free internet phone calls
- BT mobile broadband is also available with home broadband or on its own
- Unlimited broadband packages are now fully unlimited with no download cap or traffic management.
Best selling BT broadband deals
- Broadband + Phone
BT Unlimited Infinity 2 & Calls
- FREE setup + £20/mth*£20 for 3 months
- Includes phone bundle* + £15.45/mth line rental, £10.75/mth if you pay 1 year in advance. Inclusive weekend UK landline calls including 0870 numbers on home phone and on your mobile with BT SmartTalk.
- Up to 76Mb max speed
ONLINE OFFER
- Broadband + TV
BT TV Unlimited, Unlimited Broadband & Calls
- £49 setup + £12.50/mth*£12.50 for 6 months
- Phone* + £15.45/mth line rental, £10.75/mth if you pay 1 year in advance. Inclusive weekend UK landline calls including 0870 numbers on home phone and on your mobile with BT SmartTalk. and digital TV*12 month TV contract. 70+ Freeview channels (+4 in HD) plus FREE BT Sport. 500GB YouView box - pause/rewind/record live TV; Catch-up TV (BBC/ITV/C4/C5); On-demand + pay-per-view content. Access to the BT Sport app and online player.
- Up to 16Mb max speed
ONLINE OFFER
Broadband Genie Home Broadband Awards
It was a mixed bag for BT in this year's Broadband Genie Home Broadband Survey.
BT was shortlisted for the Fastest Broadband Provider 2013 because of its excellent Infinity fibre optic product which gave BT a lead on most other ISP in our speed tests during 2012, coming second only to Virgin in almost 50,000 tests.
However like many other providers it took a hit in the survey results with generally lower approval ratings, most notably in the number of users who would recommend BT to others.
About BT
The big daddy of UK broadband, BT owns the infrastructure that all other providers except Virgin Media use to put ADSL, ADSL2+ and now fibre internet into your home. It's the biggest fixed-line broadband provider by user numbers, its 'Home Hub' wireless router is well regarded, and it offers a good variety of products - everything from a straight broadband deal to offers including mobile phones, mobile broadband dongles and television services.
BT is rolling out 'super-fast' fibre broadband ('up to' 76Mb speeds) and continues to expand its ADSL2+ footprint, but is often criticised for not doing this fast enough (or without prompting from government). As you might expect from such a big company, some customers find the left hand doesn't know what the right hand is doing, but it does offer 24/7 customer services and technical support, with premium options also available.
BT claims to be the world's oldest communications company, dating back to the Electric Telegraph Company of 1846. British Telecom (as it was known) was formerly part of the Post Office - then a government department - but became a public limited company (plc) in 1984. It now has more than 5.5 million subscribers (including PlusNet, which it owns) to its BT Total Broadband products, which it runs in partnership with Yahoo!
Customer reviews
Show all 328 BT Broadband reviews»
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Report abuseBEWARE BT : A despicable, avaricious, old fashioned company who behave as though they have a monopoly and are too dumb to realise that they are being outstripped in every way by their competitors. They are (presumably) trying to make up for lost sales (due to their outmoded outlook, overpriced, substandard service and cheap, nasty products) by ripping off their existing customers in every way possible.
•Their calls are overpriced and the tariffs are tricksy - make sure you read the very small print (usually well-hidden on another page entirely).
•BT broadband is unreliable and – contrary to what those irritating adverts would have you believe – will frequently slow you down. If you contact customer services because you can't get online an automated voice will tell you that many of your problems can be solved by going to their website, DUH, how daft is that!
•BT Vision is just dreadful. ie. It frequently spends up to 15 minutes spontaneously rebooting itself mid-programme. The interface is a design disaster which is hellishly annoying to navigate – the TV guide jumps about all over the place and the additional services will have you repeatedly clicking-on like a mad thing in order to do something basic like play a recording! The choice of films is extremely limited and 90% of what is on offer is antiquated and would only appeal to those who think that TOWIE is 'drama' anyway.
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interesting reading...as i am now in the process of migrating to BT from AOL/Talktalk lol.....
makes u wonder if there are actually any good providers in the UK...We're not getting value for money thats for sure & a lot of us aint getting the speeds that we should be getting either.... test case needed in court i think. -
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re Charles, you have it nailed these people get paid for non achievement that Is OFCOM
The Ombudsman (services ?) they sit in their offices doing SFA and getting well overpaid for it, its a bit like solicitors and the Legal Aid rip off and our MPs and the annoying thing about it is they go throught all the motions for you to end up with SFA took my case to Financial Ombudsman Service because Barclay's was not providing a course that I paid £4495 for won the case and Barclay's were told to supply everything for my course and extend my time limits to 3 years but they have again failed to keep to a legal agreement and what does the Ombudsman do SWA what a waste of space these agencies are.
no teeth and no gentlemans hangers either they make you sick.
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