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BT broadband

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Overview

  • Good range of broadband packages which you can bundle with phone and TV options
  • BT's fibre optic broadband service Infinity available in some areas
  • Pay one year in advance to save money on your line rental
  • BT Sport available to all BT broadband customers through the online app, or as a TV channel if you take BT TV

Best selling BT broadband deals

Broadband Genie Home Broadband Awards

While BT didn't win any awards in the 2014 Home Broadband Survey, the ISP did receive some good poll ratings. Notably, 70% of BT customers would recommend them, 77% consider the connection to be reliable and 70% are satisfied with the speed. BT was also a nominated finalist in the Best Bundle Provider category for its good value TV packages, and came close to winning Most Innovative provider.

About BT

The big daddy of UK broadband, BT owns the infrastructure that all other providers except Virgin Media use to put ADSL, ADSL2+ and now fibre optic internet into your home. It's the biggest fixed-line broadband provider by user numbers, its 'Home Hub' wireless router is well regarded, and it offers a good variety of products - everything from a straight broadband deal to offers including mobile phones, mobile broadband dongles and television services. With the introduction of BT Sport in 2013 the firm is now competing directly with premium TV bundle providers.

BT is rolling out 'super-fast' fibre broadband ('up to' 76Mb speeds) and continues to expand its ADSL2+ footprint, but is often criticised for not doing this fast enough (or without prompting from government). As you might expect from such a big company, some customers find the left hand doesn't know what the right hand is doing, but it does offer 24/7 customer services and technical support, with premium options also available.

BT claims to be the world's oldest communications company, dating back to the Electric Telegraph Company of 1846. British Telecom (as it was known) was formerly part of the Post Office - then a government department - but became a public limited company (plc) in 1984. It now has more than 5.5 million subscribers (including Plusnet, which it owns) to its BT Total Broadband products, which it runs in partnership with Yahoo!

Customer reviews

Show all 349 BT Broadband reviews»

  • unhappy

    by D & K at 10:04 on 22 Nov 2014

    Spent 3 weeks trying to get an engineer out. When I managed to book one he did not turn up. Waited another week and had a visit and was told it was fixed. In this time internet dropping out for days at a time or so slow unusable. Still not fixed. Rang call centre again who refused to request another engineer to visit as we were 'long line' i.e. rural. Had broadband for many years at this address so why can't they sort it now. They dont listen to what you say, just keep repeating the same thing. Also they gave us the option of cancelling the service( without penalty! How generous) or carry on paying for the few minutes we manage to connect. As they are the only providers in the area we have no option but to continue paying a premium price for an appalling service. Also our neighbours (who presumably have the same length of line are able to get reasonable broadband)

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  • neutral

    by A Khan at 10:30 on 19 Nov 2014

    BT customer service is the worst service I've ever experienced.

    BT are unable to deliver to Internet speeds they boast about

    BTs wifi signal continually drops and when challenged BT inform you that they can "not guarantee" the wifi signal.

    I would urge you not to purchase products from this company.

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  • neutral

    by john at 18:27 on 30 Oct 2014

    been with BT 2 years, and the improvement on EE is amazing. good reliable service, although it can be slightly more expensive you do get what you pay for and the wifi hotspots has saved me a great deal on my mobile data. good call centre staff and extremely quick response with engineers for a fault i had at the start, was even offered goodwill free service for a month after a 2 day delay. would recommend and dont think i will be switching to one of the cheaper less reliable providers.

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  • neutral

    by Andrew at 15:37 on 4 Oct 2014

    If it weren't for the most stubborn parents in the world I'd have left BT long ago, been absolutely useless since we moved, speeds never exceed around 1 Mbps and are often below 0.3 up 0.3 down

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