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TalkTalk broadband

Overview

  • Good value 24Mb broadband which you can add to with a variety of flexible service 'Boosts':
    Anytime Calls Boost - unlimited calls £4/mth, Mega Download Boost: 80GB £4/mth, Mobile Saver Boost: half price UK mobile calls £2/mth
  • All broadband packages include free UK evening and weekend calls
  • Prices don't include phone line rental, which is £11.49 p/m extra
  • Free customer and technical support.

Best selling TalkTalk broadband deals

About TalkTalk

After a nasty hiccup in the mid noughties (where it failed to properly prepare itself for the amount of people that went for its 'free broadband' campaign, leaving many unconnected and decidedly miffed), it has recovered well. Its prices are competitive for both straight broadband and telephone deals, while its 'Turbo Boost' broadband deal is as fast as any ADSL (ie, not cable) deal out there. But while cheap, it may not make you cheerful when things go wrong: support can leave a bit to be desired.

It may have only been launched in 2003, but TalkTalk has already become one of the biggest names in UK fixed-line broadband. The brand is part of The Carphone Warehouse and has 2.7 million customers (including AOL, which Carphone bought in 2006), making it the third largest ISP in the UK behind BT and Virgin Media. With the recent acquisition of Tiscali, Carphone is arguably now the biggest, although both Tiscali and AOL are currently being run as a separate entities.

As of January 2009, TalkTalk claimed 78 per cent of its customer base was 'unbundled'. This means connected to a telephone exchange where it has LLU (local loop unbundling) technology installed, which should increase broadband speeds. While the 'free broadband' offer is long since past, its recent pricing relaunch introduced an interesting 'Boost' range of options: the standard TalkTalk package is £6.49 per month (plus BT line rental), but you can 'Boost' this by £4 to add either extra speed (if your telephone exchange is equipped), extra download capacity, extra call time or even extra mobile call minutes.

Customer reviews

Show all 217 TalkTalk broadband reviews»

  • unhappy

    by Neil Holmes at 22:50 on 30 Aug 2010Report abuse

    Been waiting since June 21st for a connection to TT, been lied to about a router being 'on its way' told my order had been cancelled? Not by me, anywat Otelo are shocked by our absolute catalogue of failures from these jokers. Joined the members forum only to find they were nearly as inept as the CS at TT itself! Apparently their forum does not support thread 'bumping' so if you get fed up waiting for an answer and bump the thread...... get this.... it goes to the BOTTOM of the queue!!!!!
  • unhappy

    by Mark at 17:25 on 14 Aug 2010Report abuse

    I went to talktalk after seeing an offer for cheaper broadband. The router arrived and we set it up. Only 1 computer at a time could use it. The service was really slow and frequently disconnected. Also Windows Vista does not get on well with talktalk routers. The email address I gave to talktalk started getting bombarded with spam emails and phishing scams. Also, after visiting some sites, I started getting bombarded with offers from them: apparently talktalk have a stalker program that looks at all the sites you visit and sells your isdn to the company for marketing. The call centres and customer service are appalling, based in India and difficult to understand. There are no customer service facilities in the uk, however, eventuall I found a number for the head office on 01925 551017. After 3 months of arguing for compensation as the company failed to cancel my account, I have given up. I told them I wanted £400 for lost internet access, phone calls, letters, recorded delivery etc and that the cheque should be made out to sight savers: a charity restoring blind peoples sight in Africa. Karen, at the CEO's office said: 'we're not giving anyone a penny: you can take us to court because we don't care. We are confident we will win'. That is as maybe, but I think Talktalk's treatment of customers is unethical, dishonest and that anyone thinking of joining them should think very carefully indeed.
  • unhappy

    by O Marcus at 21:20 on 2 Aug 2010 | registered | 1 postReport abuse

    Talk talk has the most shocking customer service i've ever dealt with. I signed up for a contract late last year() At the begining of the contract my broadband did not go live for a week after i was told it will, even though talk talk happily charged me about £10 worth of calls made by its operator to try and fix the line. I would have had to pay for it, if i didn't notice the error.

    When i took out my contract, it included free calls to local numbers. Little did i know that talk talk has started charging me for local calls since the 1st of june 2010. I was unaware of this, so ran up a big bill in june and july, which i just noticed yesterday. I am still fuming, because the completely clueless customer service person kept telling me that free local calls was not part of my original package. It took over 20minutes before he finally agreed with me and sort help from someoneelse who told him about the new changes from the 1st of june. I often suffer from regular loss of phone and broadband connection. I went a whole week without both services in july. How am i expected to call technical support when my landline is dead? i was given a £10 compensation, it's not about the money but the inconvenience.

    I am currently looking at ways to get out of the contract, they breached the contract by removing unlimited local calls from my package. I am currently seeking legal advice before cancelling.
  • unhappy

    by chuan at 18:19 on 1 Aug 2010Report abuse

    Although a home user, I have been with Tiscali (now talktalk) business for the last 7yrs as I wanted a static IP and do not want to be restricted by fair usage policy. Pls note that the static IP has NEVER worked. I am hosting via other means!

    This week I received a letter from TT, informing me they will not be able to provide the business service from 30 sep but will automatically switch it to a £14.99/mth 20mb 40gb limit package. my Line only gets up to 6mbs!

    When I went on to TT's website, this package only cost new customer £6.99 whilst £14.99 gets unlimited downloads and both comes w new wireless router.

    To clarify, I tried calling 08001079000 option 1 then 2 for existing. although the recorded message says opening hours are 0800-10pm 7 days a week, the line cut. (time was 1715h on sunday).

    I tried again option 1 then 1 (for new customers) got through to an indian chap. Asked for my tel & which package I was interested.
    I told him I am an existing customer and am calling this option because the option 2 did not work. He just blabbered 'it closes at 5pm on sunday' and hung up!

    so I have decided. I am going to cancel talktalk and move on.

    The service has been very reliable, only 2 cuts in 7 years. But their customer support, technical helpline and webpage is disgracefully crap.

    I am now going to repeat this in all the broadband forum I can find.
    Talktalk, shame on you for treating existing customers like that!

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