TalkTalk broadband logo

TalkTalk broadband

Not sure which product is best for you? Call our FREE helpline 0800 4661 043

Overview

  • You can add to your package with a variety of flexible service 'Boosts' including extra download allowance, calls or mobile minutes
  • All broadband packages include some UK calls
  • Prices don't include phone line rental
  • Free customer and technical support.

Best selling TalkTalk broadband deals

About TalkTalk

After a nasty hiccup in the mid noughties (where it failed to properly prepare itself for the amount of people that went for its 'free broadband' campaign, leaving many unconnected and decidedly miffed), it has recovered well. Its prices are competitive for both straight broadband and telephone deals. But while cheap, it may not make you cheerful when things go wrong: support can leave a bit to be desired.

It was launched in 2003, after the consumer arm of Opal Telecom was bought and rebranded TalkTalk by The Carphone Warehouse. Through a series of acquisitions (most notably AOL, Tiscali and Pipex), TalkTalk became one of the biggest names in UK fixed-line broadband.

TalkTalk has become the third largest ISP in the UK, behind BT and Virgin Media, with more than four million customers. The TalkTalk brand stayed part of Carphone until becoming a wholly separate company again in 2010, merging back in with Opal's business broadband company.

In early 2011, TalkTalk said 90 per cent of UK households could now enjoy 'unbundled' broadband on its own network, with its equipment being in more than 2,000 BT exchanges. This LLU (local loop unbundling) technology should increase broadband speeds for its customers. However, speed has been a constant thorn in TalkTalk's side, not least because of acquiring many customers on slow services – particularly from AOL. Customer service issues have also led to customer dissatisfaction and a small drop in subscriber numbers.

While the 'free broadband' offer is long since past, its recent pricing relaunch introduced an interesting 'Boost' range of options: the standard TalkTalk package is £6.50 per month (plus BT line rental), but you can 'Boost' this by paying for extra download capacity, extra call time or even extra mobile call minutes.

Customer reviews

Show all 317 TalkTalk broadband reviews»

  • unhappy

    by David at 14:54 on 16 May 2012Report abuse

    Worst internet service ever!! went on talktalk about 1 year ago their internet kept dropping every 5 mins! i had to keep resetting the router...
    we called them and they said their is nothing they could do so we moved to sky broadband and it hasnt droped once plus faster connection f*ck talktalk!

  • happy

    by Neil O'Flaherty at 18:46 on 11 May 2012Report abuse

    I've been with TalkTalk for almost two years now as they were the fairest pricing for what they offer (although the line rental costs going up lately is a bit of a pain, £14.50 for line rental now!) In all my time using them I've had no complaints about the service and when I moved home they were happy to help me move my connection into my new home and I was given no extra charges (even though the BT engineer had to climb up a few telephone poles in order to connect a line to the house). As of yet I've never experienced any problems with the service, although they did pester me for a little while to try and get me to opt in for their new mobile service.

  • happy

    by adrian katsikides at 22:38 on 8 May 2012Report abuse

    in all my life most UNPROFESSIONAL company I've ever EVER dealt with. Will report to OFFCOM

  • neutral

    by Glauca at 12:02 on 16 Apr 2012Report abuse

    Best thing I have done was leaving TalkTalk. They are truly awful! I tell everybody I know to stay well clear. They are in business to make their customers' life a big nightmare.
    Good riddance!

Add a review

Post a reply to this thread

 

 

Please describe your emotions in making this comment:


Powered by reCAPTCHA

Unless you are a verified user, comments will be moderated before they appear. Comments submitted entirely in capital letters, containing advertising or excessive swearing will be rejected; please try to be polite. The best comments are relevant, factual and balanced; think about all aspects of the package, such as speed, connection quality and customer service. We reserve the right to edit comments.