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TalkTalk broadband

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Overview

  • You can add to your package with a variety of flexible service 'Boosts' including extra download allowance, calls or mobile minutes
  • Free customer and technical support.
  • Existing TalkTalk customers can upgrade to Essentials TV or Plus TV

Best selling TalkTalk broadband deals

Broadband Genie Home Broadband Awards

No wins for TalkTalk in the 2014 Home Broadband Survey but it was nominated in the Best Budget category for the "incredible value" of its Simply Broadband package, and in the Best Bundled Provider award for its affordable YouView TV bundles.

About TalkTalk

After a nasty hiccup in the mid noughties (where it failed to properly prepare itself for the amount of people that went for its 'free broadband' campaign, leaving many unconnected and decidedly miffed), it has recovered well. Its prices are competitive for both straight broadband and telephone deals. But while cheap, it may not make you cheerful when things go wrong: support can leave a bit to be desired.

It was launched in 2003, after the consumer arm of Opal Telecom was bought and rebranded TalkTalk by The Carphone Warehouse. Through a series of acquisitions (most notably AOL, Tiscali and Pipex), TalkTalk became one of the biggest names in UK fixed-line broadband.

TalkTalk has become the third largest ISP in the UK, behind BT and Virgin Media, with more than four million customers. The TalkTalk brand stayed part of Carphone until becoming a wholly separate company again in 2010, merging back in with Opal's business broadband company.

In early 2011, TalkTalk said 90 per cent of UK households could now enjoy 'unbundled' broadband on its own network, with its equipment being in more than 2,000 BT exchanges. This LLU (local loop unbundling) technology should increase broadband speeds for its customers. However, speed has been a constant thorn in TalkTalk's side, not least because of acquiring many customers on slow services – particularly from AOL. Customer service issues have also led to customer dissatisfaction and a small drop in subscriber numbers.

While the 'free broadband' offer is long since past, its recent pricing relaunch introduced an interesting 'Boost' range of options which allows you to bolster the standard package by paying for extra download capacity, extra call time or even extra mobile call minutes.

TalkTalk has also launched 'TV Plus', a broadband, phone and TV bundle which includes a YouView PVR/IPTV box that normally retails for £299.

Customer reviews

Show all 396 TalkTalk broadband reviews»

  • neutral

    by Peter L at 18:27 on 26 Sep 2014

    Having just left TalkTalk for Sky, I can honestly say that the stability of my broadband connection is now like day is to night. After multiple heart-sinking calls to TalkTalk's technical support (you just know that each time you dial the support number you are embarking on at least a 1 hour journey through the same scripted questions) I was prepared to discard the final month of my pre-paid line rental to get away from them.

    As for all these people on this forum complaining about charges, have they never heard of "The Direct Debit Guarantee"? All you have to do is inform TalkTalk in writing that they have charged you incorrectly, give them a reasonable deadline to correct it (say 2 weeks), then if there's no satisfactory action contact your bank and tell them that there's been an unauthorised charge on the direct debit. The bank will reverse the transaction AND charge the company a fee for doing so, too!
    I found myself invoking the Direct Debit Guarantee against my electricity supplier a few months ago; it mightily p*ssed them off, but reversed the situation of who owed money to whom instantly.

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  • neutral

    by Mainy at 19:07 on 21 Sep 2014

    Where do I begin?

    Unable to set up an email account through Windows Mail.

    A technical helpline which can only be found after searching online.

    Connection problems during the four months I was with them.

    Clueless Indian call centre staff who promised me on four occasions my problem will be resolved within 72 hours. It wasn't.

    Being disconnected on the same day as receiving a letter wrongly telling me there was insufficient funds in my bank account to pay my bill.

    After four frustrating months I left them despite their attempts to coerce me into receiving fibre optic.
    Talktalk are the worst of the five broadband suppliers I've signed up with.
    I simply wouldn't touch these wasters with a bargepole.



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  • neutral

    by Alan at 18:05 on 30 Aug 2014

    I left Talk Talk after just 4 days, when they blocked my phone no. after trying to report a problem. Thereafter, they agreed to talk to me 'but not about the problem.' Since; six-weeks of threats and runaround, demands for amounts of money they appear to have plucked out of the air and cannot substantiate when I ring them.
    They are obstructive and evasive, and, in at least ten contacts, include three letters to UK addresses, have not produced a final bill for the two-weeks before I moved to Sky, who, incidentally, have been excellent.
    Talk Talk - 'abandon hope ye who enter here.'

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  • unhappy

    by chris at 10:39 on 10 Aug 2014

    My partner and i signed up to talk talk about 2 and a half months ago,so far we have had 1 months worth of services from them as they sent us broken eqiupment, on my first call to them after waiting on hold for nearly an hour on hold from my mobile, was informed by a guy i could hardly understand that i was going to be charged £50 for a new box, despite wanting to use some foul language at the guy i just hung up cos the guy sounded misserable and i got the feeling he was getting some kind of sattisfaction from this, eventually i got through to somebody about five days later who then booked a guy to come and replace it about a week later, so far we've had about a months services (with only 1 extra add an) to be charged a £177, i fear to god what our bills will be like when our half price 6 months run out. Dont use talk talk!!!!!!

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