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TalkTalk broadband

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Overview

  • You can add to your package with a variety of flexible service 'Boosts' including extra download allowance, calls or mobile minutes
  • Free customer and technical support.
  • Existing TalkTalk customers can upgrade to Essentials TV or Plus TV

Best selling TalkTalk broadband deals

Broadband Genie Home Broadband Awards

No wins for TalkTalk in the 2014 Home Broadband Survey but it was nominated in the Best Budget category for the "incredible value" of its Simply Broadband package, and in the Best Bundled Provider award for its affordable YouView TV bundles.

Who are TalkTalk?

After a nasty hiccup in the mid noughties (where it failed to properly prepare itself for the amount of people that went for its 'free broadband' campaign, leaving many unconnected and decidedly miffed), it has recovered well. Its prices are competitive for both straight broadband and telephone deals. But while cheap, it may not make you cheerful when things go wrong: support can leave a bit to be desired.

It was launched in 2003, after the consumer arm of Opal Telecom was bought and rebranded TalkTalk by The Carphone Warehouse. Through a series of acquisitions (most notably AOL, Tiscali and Pipex), TalkTalk became one of the biggest names in UK fixed-line broadband.

TalkTalk has become the fourth largest ISP in the UK, behind BT, Sky and Virgin Media, with more than four million customers. The TalkTalk brand stayed part of Carphone until becoming a wholly separate company again in 2010, merging back in with Opal's business broadband company.

In early 2011, TalkTalk said 90 per cent of UK households could now enjoy 'unbundled' broadband on its own network, with its equipment being in more than 2,000 BT exchanges. This LLU (local loop unbundling) technology should increase broadband speeds for its customers. However, speed has been a constant thorn in TalkTalk's side, not least because of acquiring many customers on slow services – particularly from AOL. Customer service issues have also led to customer dissatisfaction and a small drop in subscriber numbers.

While the 'free broadband' offer is long since past, its recent pricing relaunch introduced an interesting 'Boost' range of options which allows you to bolster the standard package by paying for extra download capacity, extra call time or even extra mobile call minutes.

TalkTalk has also launched 'TV Plus', a broadband, phone and TV bundle which includes a YouView PVR/IPTV box that normally retails for £299.

Customer reviews

Show all 408 TalkTalk broadband reviews»

  • unhappy

    by Jamie at 10:45 on 24 Feb 2015

    BEWARE MIS SELLING. After being directed to TalkTalk sales from Comparethemarket.com, I agreed a package by phone with one of their sales team, reiterating the channel selection as part of the bundle. After a fortnight te service was installed and a number of the channels were not present. A call to customer service to enquire resulted in being told I'd need to pay more for additional channels and that they didn't accept responsibility due to the package coming froma third party site (though they promptly quietened when I explained that the deal had been made by phone with a TalkTalk sales team member and that channels had been verbalised to confirm). I asked to raise a formal complaints laint and was assured I'd be called within 5 working days. I wasn't, so on day six, i called again to enquire as to the status - clearly nothing had been done and hence being put on hold while the operator went back to his superiors. I was told the offer would remain as issued. As a consumer not having a complaint followed through is really customer service 101 so to have to follow up myself and be told this really compounded the problem. So i cancelled my contract immediately. Just be very careful of buying by phone. If you look online you'll see that mis selling is not uncommon, and that Talk Talk especially have a somewhat chequered past in this regard.

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  • unhappy

    by Alma Beha at 20:28 on 23 Feb 2015

    i can not agree any more with these reviews. In each of them it looks like they are speaking for me as well. No wonder. This is what customers of Talk Talk are getting from their provider. Appalling, very low standards service, careless, nonsense and irritating customer service that aims to circle you around first line support answering to everything with standard repetitive answers without ever intending to find a real solution to your problems. The worse thing is that this is the policy of Talk Talk company itself not that of a bad adviser in particular because all of them have the same conduct code. After complaining many times for hours on the phones about dropping broadband every 15 min. intervals, and cheating advisers ( it is their companies policy) that promise things for free on the phone and then charge you afterwords. After 10 years of custom to Talk Talk I have decided that enough is enough. BT is offering to reimburse any termination charges if you switch from another ISP. I cant wait to leave them and leave behind the frustration, annoyance and irritation their service have caused me, just for the sake of good value which in reality is no value at all.

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  • neutral

    by lee at 13:45 on 19 Feb 2015

    Just joined talktalk because i was told they block all gambling web sites this is totaly untrue it only seems to block the big names like coral and william hill i clicked on betfair and that one still works plus loads more still work im not happy at all as i would have stayed with sky if i knew it didnt block all gambling sites so be warned before you dicide to purchase talktalk broadband.

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  • unhappy

    by mike at 20:53 on 17 Feb 2015

    talktalk are complete jokers , they have no customer loyalty in place and couldnt care less about their customers , i was lied to and deceived and promised stuff by talk talk , only to me let down one after the other , then i told them i was leaving , they turned my services off , until i argued the toss with them , then i told them i wanted to downgrade to move to a better supplier and they took a week to turn off my fibre optic , i contact my future supplier and tell them right its turned off , go and do the take over , and low and behold talktalk 24 hours later turn fibre bk on again , so i couldnt leave ,then when i argue again with them , i tell them ok i will give them the benefit of the doubt , can u turn my fibre back on , they get all argumentitve and tell me no , because you have no direct debit set up , i explained i cancelled it months ago because i pay by credit card online , because talk talk never once , stuck to the direct debit date , so would try take the money out a week b4 or upto a week after , and that incurred me charges every single month , i was with them 7 yrs , every placed i moved to i took them with me , WORSE MISTAKE EVER , even with all the crap they have given me and the lies and the deceit , i offered 1 chance with them to buck their ideas up and their cancellations team come at me with an antagonising idiot of an advisor , this group of jokers are the worst suppliers i had to deal with , once you tell them ur leaving they act like stroppy children , i have contacted ofcom and made them aware of the problems i have had with them , hope they truly get fined for this ,,, they have lost 2 accounts in 1 go with me , i hope they lose thousands more tbh ....

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