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TalkTalk broadband

Overview

  • Good value 24Mb broadband which you can add to with a variety of flexible service 'Boosts':
    Anytime Calls Boost - unlimited calls £4/mth, Mega Download Boost: 80GB £4/mth, Mobile Saver Boost: half price UK mobile calls £2/mth
  • All broadband packages include free UK evening and weekend calls
  • Prices don't include phone line rental, which you have to pay TalkTalk as an extra
  • Free customer and technical support.

Best selling TalkTalk broadband deals

About TalkTalk

After a nasty hiccup in the mid noughties (where it failed to properly prepare itself for the amount of people that went for its 'free broadband' campaign, leaving many unconnected and decidedly miffed), it has recovered well. Its prices are competitive for both straight broadband and telephone deals, while its 'Turbo Boost' broadband deal is as fast as any ADSL (ie, not cable) deal out there. But while cheap, it may not make you cheerful when things go wrong: support can leave a bit to be desired.

It was launched in 2003, after the consumer arm of Opal Telecom was bought and rebranded TalkTalk by The Carphone Warehouse. Through a series of acquisitions (most notably AOL, Tiscali and Pipex), TalkTalk became one of the biggest names in UK fixed-line broadband.

TalkTalk has become the third largest ISP in the UK, behind BT and Virgin Media, with more than four million customers. The TalkTalk brand stayed part of Carphone until becoming a wholly separate company again in 2010, merging back in with Opal's business broadband company.

In early 2011, TalkTalk said 90 per cent of UK households could now enjoy 'unbundled' broadband on its own network, with its equipment being in more than 2,000 BT exchanges. This LLU (local loop unbundling) technology should increase broadband speeds for its customers. However, speed has been a constant thorn in TalkTalk's side, not least because of acquiring many customers on slow services – particularly from AOL. Customer service issues have also led to customer dissatisfaction and a small drop in subscriber numbers.

While the 'free broadband' offer is long since past, its recent pricing relaunch introduced an interesting 'Boost' range of options: the standard TalkTalk package is £6.50 per month (plus BT line rental), but you can 'Boost' this by £4 to add either extra speed (if your telephone exchange is equipped), extra download capacity, extra call time or even extra mobile call minutes.

Customer reviews

Show all 301 TalkTalk broadband reviews»

  • unhappy

    by John at 14:42 on 3 Feb 2012Report abuse

    TAKE NOTE OF THE PREVIOUS COMMENT ON HERE , I'M RECEIVING SAME ISSUES 5 YEARS WITH PIPEX AND COMPLETELY HAPPY - NOW WITH TALK TALK - SHOULD BE CALLED SHXT SHXT
    please please please do not use talk talk if you value your sanity,speed dropped from at least 4.5mbps to 0.05mbps fobbed off with pathetic solutions.My take is that they are sacrificing lower paying customers ie prioritising.Currently trying to claim money back from non provided service, avoid at all costs.

  • unhappy

    by mark jones at 09:47 on 26 Jan 2012Report abuse

    please please please do not use talk talk if you value your sanity,speed dropped from at least 4.5mbps to 0.05mbps fobbed off with pathetic solutions.My take is that they are sacrificing lower paying customers ie prioritising.Currently trying to claim money back from non provided service, avoid at all costs.

  • unhappy

    by mark jones at 09:45 on 26 Jan 2012Report abuse

    please please please do not use talk talk if you value your sanity,speed dropped from at least 4.5mbps to 0.05mbps fobbed off with pathetic solutions.My take is that they are sacrificing lower paying customers ie prioritising.Currently trying to claim money back from non provided service, avoid at all costs.

  • neutral

    by colin at 00:38 on 17 Jan 2012Report abuse

    like most people on here i have allso been caught i was with pipex and reasonably content untill i got my first bill from talk talk which was the first i knew that they had bought out pipex they have started charging for calls which were previously free on my pipex contract internet speeds are now slower than the old 56k service how do these companies get away with these sort of takeovers which allow them to alter youre terms of service with no prior notification because on there previous track record i would certainly of cancelled my account i will be switching provider asap dont ever even consider signing up to these sharks

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