Been with Talk Talk for 6 months and it's packed in 5 times. The Indian call centre is a joke they will keep you on for an hour or more at a time going through a script of questions and answers. Eventually I complained to head office and got a direct line to their Belfast office where a nice Irish lady was able to deal with the prioblems fast. Always phone her now and things get done quick. The BT man said it was TT's equipment at the exchange every time he described it as poor quality equipment. I got a bigger router and for the past 2 months things have been good. Not decided if I will move to new provider at the end of 12 months we will see if TT is still trouble free. Sky seems to be good but they only have free telephone calls at weekends.
Unsure about which package to choose? Call our helpline - 0800 4661 043 or we can call you >
- You can add to your package with a variety of flexible service 'Boosts' including extra download allowance, calls or mobile minutes
- All broadband packages include some UK calls
- Prices don't include phone line rental
- Free customer and technical support.
Best selling TalkTalk broadband deals
- Broadband + PhoneTalkTalk Simply Broadband
- FREE setup + £2.50/mth
- Includes phone bundle*+ £15.40/mth line rental, or £10.50/mth if you pay 1 year in advance Pay for the calls you make or add Anytime calls from £5.50/mth
- Up to 16Mb max speed
Or Call 0800 049 7866
- Broadband + TVTalkTalk Essentials TV, Unlimited Broadband & Calls
- FREE setup + £5/mth*£7.50 after 6 months
- Phone*+ £15.40/mth line rental, or £10.50/mth if you pay 1 year in advance Evening and weekend calls to UK landlines and digital TV*70+ Freeview channels (+4 in HD) + add extra channels including Sky Sports and Movies Free YouView box - 7 day catch-up TV; Pause & rewind live TV - up to 30 minutes; On-demand content.
- Offer ends 13 Mar*£2.50 off Essentials TV for 6 months + 3 months FREE PictureBox Film Boost FREE installation + YouView box
Or Call 0800 049 7866
After a nasty hiccup in the mid noughties (where it failed to properly prepare itself for the amount of people that went for its 'free broadband' campaign, leaving many unconnected and decidedly miffed), it has recovered well. Its prices are competitive for both straight broadband and telephone deals. But while cheap, it may not make you cheerful when things go wrong: support can leave a bit to be desired.
It was launched in 2003, after the consumer arm of Opal Telecom was bought and rebranded TalkTalk by The Carphone Warehouse. Through a series of acquisitions (most notably AOL, Tiscali and Pipex), TalkTalk became one of the biggest names in UK fixed-line broadband.
TalkTalk has become the third largest ISP in the UK, behind BT and Virgin Media, with more than four million customers. The TalkTalk brand stayed part of Carphone until becoming a wholly separate company again in 2010, merging back in with Opal's business broadband company.
In early 2011, TalkTalk said 90 per cent of UK households could now enjoy 'unbundled' broadband on its own network, with its equipment being in more than 2,000 BT exchanges. This LLU (local loop unbundling) technology should increase broadband speeds for its customers. However, speed has been a constant thorn in TalkTalk's side, not least because of acquiring many customers on slow services – particularly from AOL. Customer service issues have also led to customer dissatisfaction and a small drop in subscriber numbers.
While the 'free broadband' offer is long since past, its recent pricing relaunch introduced an interesting 'Boost' range of options which allows you to bolster the standard package by paying for extra download capacity, extra call time or even extra mobile call minutes.
I have TalkTalk, had a few problems last year, they couldn't install tv as broadband speed was too slow, but after me making a huge fuss they changed the router and now the service is great. I have just switched to fibre optic and am waiting for TV to be installed. Let's hope it works this time. Overall I am pleased with this service. Let's hope I am not speaking too soon!
Terrible problems with Talk Talk. No internet since last May, will not refund monthly fee even though no service and they were unable to fix. I've just been told they cannot refund fees so I have to deal with the Ombudsman. Surely if you buy something and its broke you can take it back for your money back? Anyway, Ombudsman it is, but isnt it a shame you have to involve a third party for a simple request like a refund. Mind you customer services have been appalling, sometimes rude on the phone to me when trying to sort the internet out, never returned promised calls I always had to phone them, even the CEO was abrupt. I just cant get my head around the fact that I can't have a refund for non service.
Avoid Talk Talk like the plague. Their customer service is appalling, far more trouble than they are worth. Lost count how many times the service went down, and 3 months after leaving them they still owe me money...