I took on fibre optic up tp 38mbps with talk talk and after months of letter writing engineers visits I get a download speed wired of around 20 to 23mbps. Talk talk say they dont guarantee a higher speed and its my considered view that they miss sold me the package so rather than keep letter writing and wasted phone calls to their indian call centre I will be looking for a better provider who does care about how a customer is treated, too many broadband providers it seems do not care too much about customers as long as they keep paying out.
Unsure about which package to choose? Call our helpline - 0800 4661 043 or we can call you >
- You can add to your package with a variety of flexible service 'Boosts' including extra download allowance, calls or mobile minutes
- Free customer and technical support.
- Existing TalkTalk customers can upgrade to Essentials TV or Plus TV
Best selling TalkTalk broadband deals
- Broadband + PhoneTalkTalk Simply Broadband
- FREE setup + £3.50/mth
- Includes phone bundle*+ £15.95/mth line rental, or £10.50/mth if you pay 1 year in advance Pay for the calls you make or add Anytime calls from £5.50/mth
- Up to 16Mb max speed
Or Call 0800 049 7866
- Broadband + TVTalkTalk Essentials TV, Unlimited Broadband & Calls
- FREE setup + £6/mth*£8.50 after 6 months
- Phone*+ £15.95/mth line rental, or £10.50/mth if you pay 1 year in advance Evening and weekend calls to UK landlines and digital TV*70+ Freeview channels (+4 in HD) + add extra channels including Sky Sports and Movies Free YouView box - 7 day catch-up TV; Pause & rewind live TV - up to 30 minutes; On-demand content.
- Up to 16Mb max speed
Or Call 0800 049 7866
After a nasty hiccup in the mid noughties (where it failed to properly prepare itself for the amount of people that went for its 'free broadband' campaign, leaving many unconnected and decidedly miffed), it has recovered well. Its prices are competitive for both straight broadband and telephone deals. But while cheap, it may not make you cheerful when things go wrong: support can leave a bit to be desired.
It was launched in 2003, after the consumer arm of Opal Telecom was bought and rebranded TalkTalk by The Carphone Warehouse. Through a series of acquisitions (most notably AOL, Tiscali and Pipex), TalkTalk became one of the biggest names in UK fixed-line broadband.
TalkTalk has become the third largest ISP in the UK, behind BT and Virgin Media, with more than four million customers. The TalkTalk brand stayed part of Carphone until becoming a wholly separate company again in 2010, merging back in with Opal's business broadband company.
In early 2011, TalkTalk said 90 per cent of UK households could now enjoy 'unbundled' broadband on its own network, with its equipment being in more than 2,000 BT exchanges. This LLU (local loop unbundling) technology should increase broadband speeds for its customers. However, speed has been a constant thorn in TalkTalk's side, not least because of acquiring many customers on slow services – particularly from AOL. Customer service issues have also led to customer dissatisfaction and a small drop in subscriber numbers.
While the 'free broadband' offer is long since past, its recent pricing relaunch introduced an interesting 'Boost' range of options which allows you to bolster the standard package by paying for extra download capacity, extra call time or even extra mobile call minutes.
I have always paid my bills but I missed a monthly payment as didn't have enough money at the time. And a week later they cut the internet connection off . Now 2 months later I am being charged for both months .. Do I have to pay this as I have had the connection so what am I paying for?
DO NOT DEAL WITH TALK TALK. After three routers and no connection for a month I'd had enough and went to another supplier, whenever I phoned about my connection all I had was the hard sell and blackmail such as "we will compensate you if you stay with us if you go you get nothing" and when I refused to pay my final bill until I get compensation I was told " We are a multi national company who can make life difficult for you".The engineer said it was the router I switched suppliers and with the router I was given connected straight away. I switched on 10/3/2014 and on the 13/03/2014 recived a text from TT saying "we have now fixed tour problem" when I pointed out that I left them on the 10th they said "we fixed 0n the 6th" which is a lie as I tried the connection everyday hoping against hope that it was working. The final straw is the final bill of £157.00 which includes engineer callout which I was told was free but they had "no record" of this and the engineer told me it was the router but according to tt the report showed "no problems" worst company ever nothing but bully's.
To anyone even considering talk talk as their provider for ANYTHING, thing again! The customer service is easily the worst i have ever come across!! Its almost like their employees are told to just put the phone down on the customers when there is a problem they cant be arsed to sort out! Over the 2 years i have been with them i think i have probably had the phone put down on me around 15 times! No exaggeration!!! I could go on fr hours about how poor talk talk is but im sure anyone with half a brain reading this can work out what sort of a "company" they really are!!