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TalkTalk broadband

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Overview

  • You can add to your package with a variety of flexible service 'Boosts' including extra download allowance, calls or mobile minutes
  • Free customer and technical support.
  • Existing TalkTalk customers can upgrade to Essentials TV or Plus TV

Best selling TalkTalk broadband deals

Broadband Genie Home Broadband Awards

No wins for TalkTalk in the 2014 Home Broadband Survey but it was nominated in the Best Budget category for the "incredible value" of its Simply Broadband package, and in the Best Bundled Provider award for its affordable YouView TV bundles.

Who are TalkTalk?

After a nasty hiccup in the mid noughties (where it failed to properly prepare itself for the amount of people that went for its 'free broadband' campaign, leaving many unconnected and decidedly miffed), it has recovered well. Its prices are competitive for both straight broadband and telephone deals. But while cheap, it may not make you cheerful when things go wrong: support can leave a bit to be desired.

It was launched in 2003, after the consumer arm of Opal Telecom was bought and rebranded TalkTalk by The Carphone Warehouse. Through a series of acquisitions (most notably AOL, Tiscali and Pipex), TalkTalk became one of the biggest names in UK fixed-line broadband.

TalkTalk has become the third largest ISP in the UK, behind BT and Virgin Media, with more than four million customers. The TalkTalk brand stayed part of Carphone until becoming a wholly separate company again in 2010, merging back in with Opal's business broadband company.

In early 2011, TalkTalk said 90 per cent of UK households could now enjoy 'unbundled' broadband on its own network, with its equipment being in more than 2,000 BT exchanges. This LLU (local loop unbundling) technology should increase broadband speeds for its customers. However, speed has been a constant thorn in TalkTalk's side, not least because of acquiring many customers on slow services – particularly from AOL. Customer service issues have also led to customer dissatisfaction and a small drop in subscriber numbers.

While the 'free broadband' offer is long since past, its recent pricing relaunch introduced an interesting 'Boost' range of options which allows you to bolster the standard package by paying for extra download capacity, extra call time or even extra mobile call minutes.

TalkTalk has also launched 'TV Plus', a broadband, phone and TV bundle which includes a YouView PVR/IPTV box that normally retails for £299.

Customer reviews

Show all 404 TalkTalk broadband reviews»

  • unhappy

    by annoymous at 00:31 on 20 Jan 2015

    TT The worse company you will ever deal with, all call centers are in another country, they have no clue what so ever as to what they are doing they ask the same questions over and over again, after nearly 2 hours on the phone to these idiots I had my say and hung up, It should be against the law for companies to put call centers in other countries, I hope that talk talk goes bankrupt because by god they sure don't provide a good service in any aspect at all, I would advise you to go with someone else !!!

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  • unhappy

    by steve at 13:07 on 2 Jan 2015

    talktalk, what can i say, awful, disrepectful, hard to understand, all of the above and more, had problems with my speed, when i complained my speed increased by 3 times, for about a week, then slow again, further 6 complaints about speed, same thing each time, last time they said they would send out an engineer, i said no as i know my equipment is fine, they insisted and said there would be no charge if the fault was not my end, engineer came, told me my end was fine and the problem was with talktalk, which i already knew, talktalk still charged me £50 for the visit saying that the speed issue was beyond their control, asked for better deal then, they gave me 3 months free broadband, but still charged me for it, so after months of calls and complaints i am leaving when my contract ends, i have been with them for nearly 10 years, i am (was) a loyal customer, they have no respect for this. avoid them at all costs

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  • unhappy

    by E E Singfield at 10:37 on 1 Jan 2015

    Once get back £50 they took for the 5th engineers visit unjustly will be changing to BT. Speeds of 0.01 to 7.2Mbs ~ how can that right?

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  • unhappy

    by m Shirley at 10:00 on 31 Dec 2014

    Just the same as all the other negative comments about this company. The worst company I ahve ever dealt with in my life. Same ongoing problems. Once I get the £50 they stole from my bank account for a engineers vist that should have been free (4 engineers and numerous calls to foreign lands) back chnaging to BT as speeds of 0.01Mbs are just not acceptable.

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