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Just 27% think broadband USO speed is acceptable

Next year everyone in the UK will have the right to request a broadband connection with a minimum 10Mb download speed, but according to a recent survey conducted by Broadband Genie many people feel that this goal is not ambitious enough. 

The Universal Service Obligation (USO) aims to deliver what Ofcom calls a “decent” broadband connection of 10Mb down and 1Mb up to anyone who requests it. 

While the majority of premises do now have access to speeds exceeding this, there are still a significant number lagging behind, especially in rural communities. The USO aims to plug broadband not-spots and tackle the digital divide by ensuring that no one is left without an internet connection. 

But in our survey 41% of respondents said that the 10Mb USO target was “far too slow”. And a further 32% only agreed it was suitable if it was going to be periodically updated in the future. 

When asked what the target should be, 34% chose 50Mb+, and 21% said it should be 30Mb+. At present Openreach says that around 95% of premises can get access to 30Mb+ broadband. 

We also asked about the Broadband Delivery UK goal to provide 24Mb to 98% of premises by 2020. 71% agreed this was an acceptable goal. Of the 29% who disagreed, 47% said it should be 60Mb and 32% wanted a minimum 60Mb. 

The broadband USO is certainly a step in the right direction, but aside from the questions over speed there will also be problems for a small minority of premises where broadband installation is unusually expensive. The USO has a cost threshold of £3,400, which means homeowners and businesses would be liable for any expenses over this amount. In some cases it may not be realistic to install a fixed line connection, and alternatives such as mobile broadband or satellite may be the best solution.

Meet the author:

Broadband Expert

Alex came on board in October 2016 and in that time has risen to Broadband Genie’s resident broadband expert. For the last 7 years, he has appeared all over the UK press, giving expert advice about anything and everything related to broadband.

Specialist subject: Fighting the consumer's corner on all things broadband.

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