Stress levels
How we got these results
TensiStrength was used to analyse the content of tweets relating to broadband providers. Each tweet was assigned a “stress score”, ranging from -1 (low stress) to -5 (high stress). Our final ranking is based on providers that have the highest proportion of tweets classified as ‘moderately stressed’ or higher (-3 to -5 on the TensiStrengh scale).
TensiStrength is a tool developed by Mike Thelwall, professor of data science at the University of Wolverhampton. It estimates the strength of stress expressed in short texts, such as social media posts. You can try it for yourself at the tool’s homepage.
According to our data, Shell Energy Broadband, Post Office, and Plusnet are the top three most stressful providers. At the less stressed end of the spectrum is EE, NOW, and Hyperoptic who have the least stressed customers.
Logo | Provider | Stressed Tweet % |
---|---|---|
Shell Energy Broadband |
36.7%
|
|
Post Office |
35.3%
|
|
Plusnet |
32.9%
|
|
Sky |
31.1%
|
|
Virgin |
28.3%
|
|
TalkTalk |
27.1%
|
|
BT |
23.9%
|
|
Origin |
23.6%
|
|
Vodafone |
22.2%
|
|
Direct Save |
21.1%
|
|
KCOM |
20.4%
|
|
Zen Internet |
17.2%
|
|
EE |
17%
|
|
NOW Broadband |
14.2%
|
|
Hyperoptic |
13.4%
|
Break down of the results (Google sheet)
Find me a Tweet
Discover what customers said about their ISP by selecting a provider from the list and clicking the button to see a random tweet.