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Zen Internet receives top award in Broadband Genie Awards 2020

Gold cup with stars / istock - Kristina RatobilskaFollowing the release of the broadband speed awards last month, we’re pleased to announce the final part of our home broadband survey that reveals how providers have performed in areas such as customer service and value for money. 

The awards are the result of a survey conducted by OnePoll and Broadband Genie of 4,337 UK broadband customers. 

Each respondent to the survey was asked to rate their provider for customer care, value for money, trustworthiness, and also whether they would recommend their provider to friends and family. The percentage scores below are the number of positive responses received for each ISP. 

Zen Internet was awarded the best broadband provider for 2020 thanks to its overall performance in all areas. Zen was first in several categories and ranked highly in most of those it didn’t win. 

Below is a summary of the winners and runners-up in each category; visit our home broadband survey page for a full breakdown of the results.

Award category Winner Runner-up
Best broadband provider Zen Internet Direct Save Telecom
Most recommended provider Zen Internet Origin
Best value provider Direct Save Telecom Origin
Best customer care Direct Save Telecom Zen Internet
Most trusted provider Zen Internet Direct Save Telecom
Fastest ultrafast provider (downloading) Hyperoptic Vodafone
Fastest ultrafast provider (uploading) Hyperoptic Gigaclear
Fastest superfast provider (downloading) Zen Internet BT
Fastest superfast provider (uploading) Sky Zen Internet
Fastest standard provider (downloading) Zen Internet Sky
Fastest standard provider (uploading) Post Office Zen Internet

Meet the author:

Broadband Expert

Alex came on board in October 2016 and in that time has risen to Broadband Genie’s resident broadband expert. For the last 7 years, he has appeared all over the UK press, giving expert advice about anything and everything related to broadband.

Specialist subject: Fighting the consumer's corner on all things broadband.

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