Cancelling Three Home Broadband
As long as you’re out of contract, cancelling Three broadband will be a simple process.
If you’re still under contract with Three, things get a little trickier.
It’s important to check the small print of your original agreement. You should also pay special attention to when you signed up, and how long your contract was for.
Check your contract
If you’re still in contract with Three, leaving early will mean you have to pay a termination fee. It’s best to wait until your contract ends before you look for another provider.
Find a new broadband deal
Unless you’re cancelling because you no longer need broadband, you need to look elsewhere.
Take a good look at the most current deals and decide which provider you want to switch to when leaving Three. If you still want to make use of 4G and 5G deals for home broadband, you can find more information with our Home vs Mobile Broadband guide.
Finding a new provider is simple with Broadband Genie. To get started, enter your address and find out what’s available in your area:
Broadband Genie deals checker
Let’s take a look at some of the top deals available in the UK right now:
If you’re out of contract: cancelling Three for free
You’ll be able to talk to an advisor by calling 0333 338 1001 from any landline. Alternatively, if you have a Three mobile phone contract, you can quick-dial 333. You can also use the Live Chat Assistant, or access this through the Three app.
You can find more contact information on our Three customer service and contacts page.
Cancelling Three if you’re still in contract
If you want to leave Three before your contract is at its end, it's likely you'll be charged an early cancellation fee. This will be the equivalent to the monthly charge for every month you have left on your contract. However, a variable discount is deducted (currently 3%).
Here's a cancellation fee calculation example:
|Total of Monthly charges remaining during the Minimum Term||£25 x 6 months = £150|
|Less discount of 3%||£150-£4.50 (3% of £150) = £145.50|
When you cancel your contract, you won’t be able to view your bill on the Three App, so you’ll receive this through the post. You’ll be refunded anything owed to you over 50p within 14 days of your final bill.
If you’re within the last 30 days of your plan, you’ll be able to quickly cancel your contract online. You’ll need your Home Broadband number to do this.
How to find your home broadband number:
- On a device connected to your broadband, visit 192.168.8.1 in your web browser
- Enter the password found on the back/base of your Home Broadband Hub
- Select My device
- Your broadband number can be found under My number
Once you have this number, you can use this quick form to cancel your broadband.
Frequently asked Questions about cancelling Three
What's Three’s notification period?
You’ll need to give 30 days notice to cancel your Three Home Broadband contract.
Do I need to return my Three router?
5G Home Broadband customers will have to return their hub once the contract is cancelled. Three will arrange for you to be sent a pre-paid returns bag.
If you don’t return your hub, you’ll have to pay £350 if you’re within your money-back guarantee period. The cost for the hub outside the money-back guarantee period is £105.
Can I cancel for free if my Three broadband is too slow?
Three isn’t signed up to the Ofcom broadband speed code of practice. If you’re experiencing slow internet speeds, you should get in contact with customer support.
Three Customer Complaints
Hutchinson 3G UK Ltd
PO Box 333
All complaints will be handled by Three on an individual basis using its complaints code.
If you’re feeling frustrated by slow Three Home Broadband, you can find more tips on our ‘making broadband complaints’ page.
Who do I speak to if I need to cancel Three Home Broadband due to a death?
Three broadband offers mobile home broadband, a service that few of the big broadband providers offer.
Its 5G broadband deals give decent download speeds and can be practical if you don’t want a traditional broadband setup.
However, if you’re not happy with what you’re getting and want to cancel your broadband, this is a simple process. Just remember to check when your contract ends, as if you’re in contract, you’ll need to pay an early termination fee. But if you’re out of contract, or okay with the cost, use our deals checker to see what other options are available in your area.