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How to cancel Direct Save Telecom broadband

What you need to know about cancelling Direct Save Broadband

Have you reached the end of your DST broadband contract? Or perhaps you’re unhappy with the service, or you’re moving home and no longer need it? Whatever your reason for cancelling, this guide to ending a Direct Save Telecom contract will explain what you need to do, and what it might cost.

What to do before you cancel Direct Save Telecom broadband

Don't jump straight into cancelling your Direct Save Telecom broadband service until you’ve done two important steps - checked your current contract and chosen a new deal.

Check your contract before cancelling Direct Save Telecom

DST offers 12-month contracts. You'll need to check how long is left on your contract before you cancel. If you're still under contract and leave early, you'll be charged a termination fee.

DST has higher cancellation charges than some other providers, so you are best off avoiding this fee if at all possible.

If you're out of the minimum contract term, then you can cancel at any time for free.

Find a new broadband deal

Unless you no longer require broadband, you’ll want to have a new deal ready to go. If you cancel without a new deal, you could be left without broadband for weeks while the new service is installed. You could also face additional setup costs.

Find out what’s on offer in your area right now by entering your address:

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If you're ready to buy, these are some of the top deals available right now:

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How to cancel DST broadband

If you’re out of contract: cancelling Direct Save Telecom for free

If you no longer need broadband, call DST customer services and billing on 01923 709 709 (option 3) between 8am-8pm on weekdays and 9am-5pm on weekends and bank holidays. The advisor might try to persuade you to stay and may offer a better deal. It's worth hearing what they have to offer if you're leaving due to the cost.

You can also use the online contact form to get in touch with customer services, though you will still need to speak to someone on the phone.

To find out more about contacting Direct Save, head over to our DST contact details and complaints page.

Cancelling Direct Save Telecom if you’re still in contract

Cancelling when you’re still in contract is the same as when you’re out of contract, except you’ll have to pay additional fees. Because of the cost, we always recommend waiting for your contract to end.

Cancelling Direct Save Telecom if you’re moving home

If you cancel your Direct Save Telecom broadband before the end of its minimum term, you may be charged an early termination fee. So, it's important you have a discussion with DST before doing this. If you're out of contract, moving home is a great time to reassess your needs and check out some other great broadband offers.

You'll need to check Direct Save Telecom can serve your new address. Ideally, you'll need to give two weeks' notice. To speak to customer services, you can call 01923 709 709.

Direct Save Telecom broadband cancellation fees

Direct Save Telecom charges a per-month fee for the remaining time on your contract, plus various one-off charges. If you want to dig deep, you can find more information in its Terms & Conditions.

The monthly cost is £20 per month for each month until the end of your minimum term. There is also a charge of £69.50 per phone line if you had free setup included with the deal. DST will also charge £34.95 for the Wi-Fi router.

Frequently Asked Questions about cancelling Direct Save Telecom

  • What's Direct Save Telecom's broadband’s notification period?

    Direct Save Telecom requires 28 days' notice for a cancellation.

  • Do I need to return my Direct Save Wi-Fi router?

    The router does not need to be returned. However, you will have to pay a charge of £34.95 for the router if you are still in contract (sending it back and not paying is not an option!).

  • Can I keep my phone number?

    Your number can be transferred — arrange this with your new provider when signing up. You may also wish to confirm with DST that they are aware the number is being transferred.

  • Can I cancel for free if my Direct Save Telecom broadband is too slow?

    DST hasn't signed up to the voluntary Ofcom broadband speed code of practice, which means you don't have a right to cancel due to speed.

    DST may still release you from a contract because of this, but this is at its discretion. You probably need to pursue a complaint. Your first port of call should be technical support to try to fix the problem.

Meet the author:


Matt has been working with Broadband Genie since 2009. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online.

Specialist subject: The technicalities of broadband

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