Order by phone:

0800 4661 043

Open Mon - Sat What's this number?

Find the best broadband package for you

Call us: 0800 4661 043

  • Monday to Friday: 8am to 9pm
  • Saturday: 9am to 6:30pm
The Genie's feeling generous: For a limited time get a £10+ voucher with any broadband deal! See deals

How to cancel Direct Save Telecom broadband

What you need to know about cancelling DST broadband

Have you reached the end of your DST broadband contract? Or perhaps you’re unhappy with the service, or you’re moving home and no longer need it? Whatever your reason for cancelling, this guide to ending a Direct Save Telecom contract will explain what you need to do, and what it might cost.

What to do before you cancel Direct Save Telecom broadband

You don’t want to jump straight into cancelling your DST service until you’ve done two important things: checked your current contract and chosen a new deal.

Check your contract

DST offers rolling monthly deals or 12-month contracts. If you’ve got a 12-month term you must check to see how long is left; if you’re still in contract you’ll have to pay an early termination fee. DST has higher cancellation charges than some other providers so this is something you want to avoid if at all possible.

If you have a rolling monthly deal, or you are out of the minimum contract term, then you can cancel at any time.

Find a new broadband deal

Unless you no longer require broadband, you’ll want to have a new deal ready to go. If you cancel without a new deal you’ll be left without broadband for weeks while the new service is installed, and you could face additional setup costs.

Find out what’s on offer in your area right now by entering a postcode:

Broadband Genie postcode checker

Check availability
Why do we need your postcode?

Why do we need your postcode?

Once you've entered your postcode, you'll only see deals available to that address. We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details).

If you're ready to buy, these are some of the top deals available right now:

Dynamic deal panel

How to cancel DST broadband

If you’re out of contract: cancelling Direct Save Telecom for free

Once you’ve confirmed you’re out of the minimum contract term you can proceed with the cancellation.

DST uses the Openreach (BT line) telephone network, so the easiest way to switch is to choose a new provider on Openreach (which is the vast majority, as most ISPs use BT telephone lines). That way your new ISP can handle everything, and you may not need to speak to DST.

If you’re moving to a different network, or no longer need broadband, then you’ll need to speak to DST. Call them on 0800 027 3930 (option 3). They will try to persuade you to stay and may offer a better deal, so if the cost is the reason you’re leaving it’s worth hearing them out.

You can also use the online contact form to get in touch with customer services, though you will still need to talk to DST on the phone.

To find out more about contacting Direct Save, do check out our DST contact details and complaints page.

Cancelling Direct Save Telecom if you’re still in contract

Cancelling when you’re still in contract is the same as when you’re out of contract, except you’ll have to pay additional fees, which you can find detailed below. Because of the cost we always recommend waiting for your contract to end, unless it cannot be avoided.

Direct Save Telecom broadband cancellation fees

Direct Save Telecom charges a per-month fee for the remaining time on your contract, plus a variety of one-off charges.

The monthly cost is £10 for broadband and phone, and £15 for fibre broadband and phone. There is also a charge of £69.50 per phone line if you had free setup included with the deal. DST will also charge £34.95 for the Wi-Fi router.

There is also an extra £19.95 administration charge which will be added if you give DST fewer than 28 days notice for cancellation.

Prices last checked September 2020, but you should always confirm costs with your provider.

Frequently Asked Questions about cancelling Direct Save Telecom

  • What is DST broadband’s notification period?

    DST requires 28 days notice. If you cancel earlier than this you’ll have to pay an extra £19.95.

  • Do I need to return my Direct Save Wi-Fi router?

    The router does not need to be returned. However, if you are still in contract you will have to pay a charge of £34.95 for the router (sending it back and not paying is not an option!).

  • Can I keep my phone number?

    Your number can be transferred - arrange this with your new provider when signing up. You may also wish to confirm with DST that they are aware the number is being transferred.

  • Can I cancel for free if my BT broadband is too slow?

    DST has not signed up to the voluntary Ofcom broadband speed code of practice, which means you do not have a right to cancel due to speed. DST may still release you from a contract because of this, but it is at its discretion, and you will probably need to pursue a complaint. Your first port of call should be technical support to try and fix the problem.