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Origin Broadband customer service contacts, problems and complaints

How to contact Origin customer services and technical support

Are you an Origin Broadband customer? Need to contact support or customer services? Can’t find the contact details for the company? Broadband Genie is here to help with this guide to Origin Broadband customer services, technical support and complaints.

How to contact Origin Broadband support and customer service

If you need to contact Origin Broadband for any reason, it’s good to have options. The website has a selection of self-help options if you would like to address your own issues or find quick answers to common questions. They do offer direct contact too.

Origin Broadband support is open:

  • Monday to Friday: 8.30 am - 8.30 pm
  • Saturday: 9.00 am - 6.00 pm
  • Sunday: 10.00 am - 4.00 pm
  • Bank holidays: 9.00 am - 6.00 pm

Origin Broadband customer service telephone number

There are live chat options and FAQs on the Origin website but sometimes we want to talk to a real person. Origin markets themselves as working with real people to help other real people.

The Origin Broadband customer service number is 0330 024 1777.

Origin Broadband address

If you need to contact Origin Broadband in writing, their address is:

Origin Broadband
Old Town Hall
S60 1QX

Origin Broadband live chat

If you would like to use live chat instead of calling Origin Broadband customer service, you can. It is available for the same hours as above. To access live chat, visit the Origin contact page select "Chat to us" near the bottom. It will open a chat window and connect you to an agent.

Is Origin Broadband down?

If you’re having issues with your internet and think your service might be down, there are a couple of things to try before contacting Origin Broadband. First, try rebooting the device you're using to connect. Then reboot your modem and/or router. 

If your broadband connection still seems down, here are some ways to find out if it’s a network issue or not: 

Contact Origin Broadband on Twitter.

Contact Origin Broadband on Facebook.

Use Down Detector and check for BT outages. As Origin Broadband uses the BT Openreach network, checking for BT outages in your area could quickly answer your question.

If you need more help with Origin connectivity problems or broadband issues in general, read our guide to troubleshooting broadband.

How to complain about Origin Broadband

Should you ever need to complain about Origin Broadband, there are mechanisms for doing so. There is a specific process for complaining to any broadband provider and it goes something like this:

  1. Complain directly to Origin Broadband using one of their contact methods. Call, write or live chat, explain your situation, provide evidence if appropriate and let customer services work on the issue. Give them time to do that but ask for a specific time you can expect a resolution.
  2. Escalate the issue within Origin Broadband. If you don’t hear back when you expect to, request an escalation. If the solution provided by the company is not to your satisfaction, ask to speak to a manager. Allow them time to resolve if they can.
  3. Contact the ombudsman if you do not get a resolution within eight weeks or receive a deadlock letter.

Get in touch via Twitter

If you want to contact Origin Broadband via social media, you might find this is a quick avenue to getting a response. Try sending a message on Twitter. If you don’t receive a timely response, you could try their Facebook page.

Complain to Origin Broadband in writing

If you would like to put your grievance in writing, it is perfectly within your rights to do so. Outline your complaint, provide copies of evidence if relevant and explain any steps taken so far and the cause of the complaint. 

Send your written complaint to:

Origin Broadband
Old Town Hall
S60 1QX

Complaining about Origin Broadband to Ombudsman Services: Communications

If you have complained to Origin Broadband and have not received a satisfactory resolution, you can take your issue to the ombudsman. For the ombudsman to accept your complaint you will need to have either waited eight weeks for a response or have received a deadlock letter. Only then can you complain to Ombudsman Services: Communications.

If you would like to know more about how to complain about broadband read our in-depth guide.

Leaving Origin? Switch and save £100s

If you are just thinking about leaving Origin, we would recommend our guide to cancelling Origin Broadband. We also advise you to contact Origin to see if you are out of contract — if so you can switch to a (significantly) cheaper deal for free. We've put a couple of our best deals below:

Dynamic deal panel

If you are out of contract, start your switch by entering your postcode below. This will show all the amazing deals available for you now:

Broadband Genie postcode checker

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Once you've entered your postcode, you'll only see deals available to that address. We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details).

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