Order by phone:

0333 0417 273

Open Mon - Sun What's this number?

Find the best broadband package for you

Call us: 0333 0417 273

  • Monday to Sunday: 8am to 8pm
Trustpilot logo> 4.7 stars 1,000+ Reviews • Rated Excellent by our customers

How to cancel Origin Broadband

What you need to know about cancelling Origin broadband

Looking to cancel your Origin Broadband service? In this guide, we'll take you through the steps you need to take to cancel and the easiest ways to get in touch. You'll also find out how much it might cost to cancel your Origin contract early.

What to do before you cancel Origin Broadband

When cancelling any broadband service, you must always check the terms of your contract. Leaving a broadband agreement early can end up being expensive, and the total cost of early termination fees might come as a shock. You’ll also want to have a new broadband deal in place.

Check your contract

Origin Broadband fibre deals have an 18-month minimum term. If you cancel before this time has ended, you’ll have to pay for the remaining months. Check with Origin to see how long is left on your contract. Unless it’s unavoidable, you’re better off waiting until the end of your agreement.

In October 2022, Origin bought out SSE Phone and Broadband, so it may be that you need to check through your emails to find an updated contract. Alternatively, get in touch with Origin customer support.

Track down a new broadband deal

Unless you no longer need broadband at all, you’ll want to have a new service ready to go to take over from your cancelled Origin deal.

Here are some of the best deals you'll find right now:

Dynamic deal panel

Not sure what you want yet? Enter a postcode or address to see the latest offers available in your area:

Broadband Genie deals checker

How to cancel Origin Broadband

If you’re out of contract: cancelling Origin for free

When it comes to the switching, the process should be easy. If you're sticking with a provider on the Openreach network, as long as you're out of contract, you shouldn't even need to speak to Origin at all.

To cancel your broadband completely, you can call Origin on 0345 071 9885

Make sure you have all your account details on hand. Like any other provider, Origin will likely try persuading you to stay, but just clearly state your desire to end the service and politely decline their offers. Although, if the reason you’re leaving is cost, then you might want to hear what they have to say.

For more information on contacting Origin, check our Origin Broadband complaints and customer service details page.

Cancelling Origin if you’re still in contract

The process for cancelling Origin broadband when you're still in contract is the same. The difference is that you’ll have to pay an early termination charge based on the remaining months on your contract.

Origin Broadband Early Termination Charges
Package Charge per day remaining Maximum charge
Origin Unlimited Fibre 30p £213.53
Origin Unlimited Broadband 30p £213.53
Origin Unlimited Fibre Plus 44p £240.90

This will show on your bill as 'Early Termination Charges'.

Cancelling Origin if you’re moving home

If you cancel your Origin broadband contract before the end of its minimum term, you may be charged an early termination fee.

Origin asks that you give at least 18 days notice before moving home.

There's no charge for moving an Origin Phone and Broadband package, and you'll only pay extra if your new package is pricier.

If you choose not to continue with Origin, the early termination charges may apply.

Frequently asked questions about cancelling Origin

  • What is Origin broadband’s notification period?

    Origin asks for 30 days' notification to cancel. If you switch providers, you’ll usually be swapped over within about two weeks, so you’ll pay the remaining days in your final bill.

  • Do I need to return my Origin Wi-Fi router?

    Origin will let you know if you need to return your router and will supply a prepaid postage envelope. If you don't return your router within 30 working days and equipment charge of £54 will be added to your account.

  • Can I keep my phone number when I cancel Origin?

    Your phone number can be switched. Make sure to mention this to your new provider when signing up.

  • Can I cancel for free if my Origin broadband is too slow?

    Origin hasn't signed on to Ofcom's voluntary broadband speed code of practice, so its customers don't have a right to cancel if the speed is slower than expected. It's still possible you could be released from the contract if the service is underperforming, but you may have to raise an official complaint. Begin by speaking to technical support, and take it further if the issue isn't resolved.

    If you're having issues with your broadband, check out our guide to making broadband complaints. Hopefully, with these tips, you can iron out any slow internet problems quickly and easily.

Meet the author:


Matt has been working with Broadband Genie since 2009. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online.

Specialist subject: The technicalities of broadband

More about Origin

Why do we need your address?

We need your address to show you the broadband deals available at your home. This information is gathered in partnership with thinkbroadband.
Read our privacy policy for more details.