All about Community Fibre broadband
Community Fibre delivers incredible ultrafast full-fibre broadband in London, with speeds that few other providers can match.
As well as very fast fibre broadband, it can also offer affordable deals with more modest speeds, which are still faster than many of the alternatives.
What is Community Fibre?
Community Fibre operates its own dedicated high-speed fibre network in London. By building its own network using full-fibre connectivity, Community Fibre is able to offer speeds that outpace many of the bigger names.
In addition to fast broadband, Community Fibre also offers a variety of phone packages and optional TV bundles.
Can I get Community Fibre broadband?
In order to get Community Fibre you must live in London and be within its fibre network area.
To find out if it’s available, enter your postcode:
Broadband Genie postcode checkerWhy do we need your postcode?
Why do we need your postcode?
Even if Community Fibre isn’t available, we’ll show what other deals you could get.
Unfortunately, if you don’t live in London then you will not be able to sign up for Community Fibre at this time. However, there are other providers that can offer similar speeds, so enter your postcode and find out what else is on offer.
What packages are available? How fast is Community Fibre?
Community Fibre offers the following broadband packages.
- Community Fast Fibre: 35Mb download / upload speed
- Community Fibre 75: 75Mb download / upload speed
- Community Fibre 150: 150Mb download / upload speed
- Community Fibre 200: 200Mb download / upload speed
- Community Fibre 500: 500Mb download / upload speed
- Community Fibre 1 Gig: 920Mb download / upload speed
Community Fibre is a Fibre To The Premises (FTTP) provider, which means it runs fibre lines all the way into your home. This is why it can deliver speeds that are far quicker than you’d see with many other broadband providers.
Many other fibre broadband services only use fibre optic lines up to the street cabinet, with the final connection completed with the old copper telephone line (this is called FTTC - Fibre To The Cabinet).
Community Fibre does away with this legacy technology and provides superior speeds and reliability as a result.
Community Fibre also offers the same download and upload speed, which is known as symmetrical broadband. Even among FTTP providers, this is a rare feature, so it has a far better upload speed than the majority of other deals you’ll find.
Community Fibre Wi-Fi router
All Community Fibre packages include a free Linksys Velop Wi-Fi router.
This provides fast Wi-Fi for newer devices, while also supporting older Wi-Fi gadgets, so you can be confident that all your gear will work.
If you have a 1Gb Community Fibre deal, you'll receive an 802.11ax Wi-Fi 6 router. Other packages will receive a slightly older model that supports 802.11ac Wi-Fi 5.
The Linksys Velop is a mesh network router; if you find that your Wi-Fi network is struggling to reach around your home, then you can add another Velop router to extend coverage. A mesh kit provides a far quicker and more reliable connection than standard Wi-Fi boosters.
Community Fibre calls packages
All Community Fibre packages are broadband only deals, without any need for you to get a phone line or pay line rental.
But if you do want a home phone, this is available for an additional monthly fee.
The Community Fibre call plan offers unlimited UK landline and mobile calls, plus free call features including call waiting, voicemail, and call forwarding.
No additional line is needed for this service — it uses your fibre optic broadband connection, with a free adapter for landline telephone handsets.
However, it is important to note that this does not give you access to either international or premium-rate numbers. You must also have an alternative phone (such as a mobile) in case of an emergency because if you lose power or broadband connectivity your Community Fibre phone will not work.
Community Fibre TV
An optional TV bundle is available as an add-on for all Community Fibre deals.
For an extra £10 per month, you get a free 4K TV box with access to 200+ live channels (including Freeview), free Premier Sports, and a library of on-demand content. Additional channel packs (including BT Sport and Rakuten TV) are also available for an extra fee.
Community Fibre: pros and cons
- Rapid full-fibre broadband.
- Excellent upload speeds.
- Good value deals.
- Reassuring customer feedback.
- Free router supports mesh Wi-Fi.
- Gigabit deals include a Wi-Fi 6 router.
We don’t like...
- It’s only available in London.
- Wi-Fi routers only have two network ports.
- Call plan may not suit everyone.
To find out more about Community Fibre and whether it's right for you, read our full Community Fibre broadband review.
Frequently Asked Questions about Community Fibre
Is Community Fibre any good?
Community Fibre has an excellent reputation and is extremely well-liked by its customers. It currently has one of the highest ratings of any broadband provider on Trustpilot.
Is Community Fibre cheap?
Community Fibre is not the cheapest provider you can find on Broadband Genie, but it provides much faster speeds than many similarly-priced deals.
If you are mainly concerned about getting the very cheapest broadband, use our comparison tools to search for offers in your area and sort by price — but you will need to compromise on speed.
How do I contact Community Fibre customer service?
Call Community Fibre customer services on 0800 082 0770. Lines are open 8am to 10pm Monday to Friday, and 9am to 7pm on weekends.
How do I switch to Community Fibre?
Switching to Community Fibre is a little different than some other providers.
Because it operates its own network, you will have to handle the cancellation of your current broadband service, in addition to signing up for Community Fibre.
First, you should contact your current provider and find out how much notice they require to end your service, and what it might cost.
If you are still in the minimum contract term there will usually be a fee for early cancellation, so we recommend waiting until the contract has ended to avoid this.
Then, choose your Community Fibre package and follow the sign-up process. They will arrange for an engineer visit to install the fibre optic line and your Wi-Fi router. For most customers, the installation will be completed within a few days.
The Community Fibre network is separate from other providers, so you do not necessarily need to arrange cancellation of the current broadband service for the same day Community Fibre is due to be installed. By allowing some overlap between the two, you can ensure you’ll never be without internet.