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Community Fibre broadband customer service contacts, problems and complaints

How to contact Community Fibre customer services and technical support

Community Fibre broadband customer service contacts:

How to contact Community Fibre broadband support and customer service

Community Fibre offers a few different avenues for getting help and support. There’s a customer service telephone line, and online support accessible via the web. You can also contact Community Fibre on Twitter and Facebook.

Community Fibre customer service contact number

Call Community Fibre on 0800 082 0770

Telephone lines are open 8am to 10pm Monday to Friday, and 9am to 7pm on weekends.

Community Fibre support is also available in a variety of languages, including French, German, Spanish, Cantonese, Greek, Portuguese, and Urdu. 

If you need help in another language, submit a request and ask for a callback.

Community Fibre on social media

You can contact Community Fibre via Twitter or Facebook

Social media is often a good first point of contact if you have a general non-urgent query. It can also be handy if you have a problem as it offers a public forum for complaints.

Community Fibre online support

The online support hub has lots of resources, including FAQs that can solve common queries. In many cases, this will be the quickest and easiest way to get help.

If the online support does not answer your question, you can submit a support request online. 

Community Fibre postal address

To contact Community Fibre in writing, the address is:

Community Fibre Ltd
Level 3, 83 Baker Street
London 
W1U 6AG

How to check Community Fibre service status — is Community Fibre broadband down?

Community Fibre has a service status page that is updated with known issues. Refer to this first if you experience any connectivity problems. 

How to complain about Community Fibre

Get in touch via Twitter or Facebook

It is usually worth trying social media before anything else because it’s not only public but messages will often be read and responded to very quickly during business hours. 

You can send a message to Community Fibre on Twitter @CommunityFibre or contact them via the official Facebook page.

Speak to customer services

If you don’t get the issue resolved on social media, or would just prefer to speak to someone, call Community Fibre customer service on 0800 082 0770.

Complain in writing

Send written complaints to:

Community Fibre Ltd
Level 3, 83 Baker Street
London 
W1U 6AG

Complaining about Community Fibre to Ombudsman Services: Communications

All providers must belong to one of two Alternative Dispute Resolution (ADR) schemes. In the event you are unable to resolve a dispute, the ombudsman can step in and make a decision. 

The ADR for Community Fibre is Ombudsman Services: Communications.

To make use of the ombudsman, you must first have made an effort to complain directly to the provider. 

You can go to the ADR if you have either received a deadlock letter (a document that states neither party can agree) or if you do not receive a response to any communication for at least eight weeks.

For further help with complaints, our guide to complaining about broadband goes into more detail.

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