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SSE broadband customer service contacts, problems and complaints

How to contact SSE broadband customer services and technical support

Whether you’ve got a complaint, need help from technical support with a broadband problem, or you’ve got a general customer service or billing query, this guide will tell you how to contact SSE broadband customer service and support by phone or in writing.

How to contact SSE broadband customer service and support

SSE offers phone support between 8am and 6pm Monday to Friday, and on Saturdays from 8am to 2pm. You can also use an online contact form to get in touch.

SSE broadband customer service contact numbers

SSE broadband has a single point of contact for both customer service and technical support queries.

The SSE broadband customer service and technical support phone number is 0345 600 2006.

The call centre is open Monday to Friday from 8am to 6pm, and on Saturdays from 8am to 2pm.

SSE broadband contact email addresses

The SSE broadband customer service email address is [email protected].

Alternatively, you can use an online contact form.

SSE broadband address

If you need to write to SSE you can do so at the following address:

SSE Phone and Broadband
Customer Service
PO Box 230

Is SSE broadband down?

If you’ve lost connectivity, there can be various causes. It may be the equipment in your home, or perhaps a wider issue with the network.

  • First, try rebooting your computer or other devices. Then try rebooting the Wi-Fi router. If you still don’t have a connection it may be a network problem.
  • Check the official SSE Twitter feed for service updates.
  • You can also use Down Detector, a third party outage tracking tool, to see if there’s a reported problem with SSE broadband.

If you can’t see any report of a network issue, then you should contact support. But if there is a network problem you’ll have to wait for it to be fixed - phoning customer services won’t make any difference.

For more help with internet problems read our guide to troubleshooting broadband.

How to complain about SSE broadband

Get in touch via Twitter or email

Twitter can be a useful route for complaining as it’s public, and you might receive a fast response. Get in touch with SSE at @YourSSE.

You can also contact customer services by email at [email protected].

Speak to customer services

Speaking to customer services on the phone is usually the best place to start if you need to make an official complaint. For complaints, you can call SSE on 0345 600 2006.

Complain in writing

To complain in writing you can contact SSE broadband at:

SSE Phone and Broadband
Customer Service
PO Box 230

Or you can get in touch via the online contact form.

If you do not get a satisfactory resolution from customer service and wish to escalate your complaint, you can write to the Head of Customer Services:

Head of Customer Services
PO Box 7506

Or email [email protected].

Complaining about SSE to Ombudsman Services: Communications

If you cannot agree on a satisfactory outcome with SSE you can make a complaint to the ombudsman using the Alternative Dispute Resolution (ADR) process.

The ombudsman for SSE is Ombudsman Services: Communications.

In order to go to the ombudsman, you must have either received a deadlock letter from SSE or had no response from SSE for eight weeks.

Read our guide to complaining about broadband for more information about this process.

Had enough of SSE? Switch and save £££s

If you're interested in switching away from SSE to a different provider, check your contract - if you're outside the minimum term you can switch broadband for free. Switching can also save you money as you can take advantage of the latest offers. To find out how to end your SSE service, read our guide to cancelling SSE broadband. If you're ready to switch, then we've listed our top deals below:

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You can also see what other deals are on offer in your area right now by entering a postcode below:

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