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SSE broadband customer service contacts, problems and complaints

How to contact SSE broadband customer services and technical support

Whether you’ve got a complaint, need help from technical support with a broadband problem, or you’ve got a general customer service or billing query, this guide will tell you how to contact SSE broadband customer service and support by phone or in writing.

How to contact SSE broadband support and customer service

SSE offers phone support between 8:00 am and 6:00 pm Monday to Friday, and on Saturdays from 9:00 am to 2:00 pm. You can also use an online contact form to get in touch in writing.

SSE broadband contact numbers

SSE broadband has a single point of contact for both customer service and technical support queries. The SSE broadband customer service and technical support phone number is 0345 071 9890.

The call centre is open Monday to Friday 8:00 am to 8:00pm, and on Saturdays from 8:00 am to 2:00 pm.

SSE broadband contact email addresses

The SSE broadband customer service email address is [email protected].

Alternatively, you can use an online contact form.

SSE broadband address

If you need to write to SSE you can do so at the following address:

SSE Phone and Broadband
Customer Service
PO Box 230
Havant
PO9 9DT

Is SSE broadband down?

If you’ve lost connectivity there can be various causes. It may be the equipment in your home, or perhaps a wider issue with the network.

  • First, try rebooting your computer or other devices. Then try rebooting the Wi-Fi router. If you still don’t have a connection it may be a network problem.
  • Check the official SSE Twitter feed for service updates.
  • You can also use Down Detector, a third party outage tracking tool, to see if there’s a reported problem with SSE broadband.

If you can’t see any report of a network issue, then you should contact support. But if there is a network problem you’ll have to wait for it to be fixed - phoning customer services won’t make any difference.

For more help with internet problems read our guide to troubleshooting broadband.

How to complain about SSE broadband

Get in touch via Twitter or email

Twitter can be a useful route for complaining as it’s public, and you might receive a fast response. Get in touch with SSE at @YourSSE.

You can also contact customer services by email at [email protected].

Speak to customer services

Speaking to customer services on the phone is usually the best place to start if you need to make an official complaint. For complaints, you can call SSE on 0345 071 9890.

Complain in writing

To complain in writing you can contact SSE broadband at:

SSE Phone and Broadband
Customer Service
PO Box 230
Havant
PO9 9DT

Or you can get in touch via the online contact form.

If you do not get a satisfactory resolution from customer service and wish to escalate your complaint, you can write to the Head of Customer Services:

Head of Customer Services
PO Box 7506
Perth
PH1 3QR

Or email [email protected].

Complaining about SSE to Ombudsman Services: Communications

If you cannot agree a satisfactory outcome with SSE you can make a complaint to the ombudsman using the Alternative Dispute Resolution (ADR) process.

The ombudsman for SSE is Ombudsman Services: Communications.

In order to go to the ombudsman you must have either received a deadlock letter from SSE, or had no response from SSE for eight weeks.

For more information about this process read our guide to complaining about broadband.