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SSE broadband customer service contacts, problems and complaints

How to contact SSE broadband customer services and technical support

  • Phone number:  0345 071 9886
  • Complain via: phone or write to: Complaints, OB Telecom Ltd, Soapworks, Ordsall Lane, Salford, M5 3TT

Notice for SSE Broadband customers

SSE Broadband is now part of Origin Broadband and all customers have been moved to Origin's services. For full contact details, please visit our guide to Origin broadband customer services.

How to contact SSE broadband customer service and support

As SSE was bought out by Origin Broadband, you'll need to get in touch with Origin broadband's customer support team.

Phone support is available by calling 0345 071 9886 between 8am and 6pm Monday to Friday, and on Saturdays from 8am to 2pm. Phone lines are closed on Sundays. 

SSE broadband contact email addresses

If you were previously a SSE customer, you'll now have to send an email to Origin Broadband ([email protected]). 

SSE broadband address

Since Origin bought out SEE, you'll now have to send complaints by post to:

Head of Customer Service Team
Origin Broadband
PO Box 675
M5 0NL

Is SSE broadband down?

If you’ve lost connectivity, there can be various causes. It may be the equipment in your home, such as your phone line or broadband router. If it’s not that, it could be a wider issue with the network.

First, you should try rebooting your computer or other devices. If that doesn’t work, then try rebooting the Wi-Fi router. If you still don’t have a connection, it may be a network problem.

Check out Downdetector. This is a third-party outage tracking tool, to see if there’s a reported problem with Origin broadband.

If you can’t see any report of a network issue, you should contact support. However, if there's a network problem, you’ll have to wait for it to be fixed. Phoning customer services won’t make any difference.

For more help with internet problems, you can read our guide to troubleshooting broadband.

Complaining about SSE to Ombudsman Services: Communications

If you're not getting anywhere with your complaint, you can escalate further by getting in touch with the Ombudsman Services ADR scheme.

You can contact the Ombudsman by phoning 0330 440 1614, by emailing [email protected] or writing to:

Ombudsman Services: Communications
PO Box 730

Read our guide to complaining about broadband for more information about this process.

Had enough of SSE? Switch and save

If you're interested in switching to a different provider, check your contract. If you're outside the minimum term, you can switch broadband for free. Switching can also save you money as you can take advantage of the latest offers. To find out how to end your service, read our guide to cancelling Origin broadband. If you're ready to switch, then we've listed our top deals below:

Dynamic deal panel

You can also see what other deals are on offer in your area right now by entering an address below:

Broadband Genie deals checker

Expert Summary

SSE Broadband has been bought out by Origin Broadband. This means you'll need to get in touch with Origin's customer service contacts if you have any problems or complaints.

The same methods are suggested if you need to complain. If your complaint doesn't get you anywhere and you wish to change providers, you should consider cancelling Origin broadband if you're out of contract. You’ll want to use our deals checker before you do to see what other options are available in your area.

Meet the author:


Matt has been working with Broadband Genie since 2009. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online.

Specialist subject: The technicalities of broadband

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