Is there a difference between installation and setup?
Installation: this usually refers to engineer works such as installing a phone line and configuring a broadband hardware.
Setup: covers the administrative expenses of signing up a new customer, including the activation of a broadband service, something which does not usually require an engineer to attend the property.
Some providers use the terms interchangeably, or may lump all costs under one banner. Read the small print carefully so you know what you’re paying - or not paying - for, and check it includes everything needed.
What should I look out for when comparing broadband with free setup or installation?
Setup cost: If the provider differentiates between setup and installation, then a setup (sometimes called activation) fee will always be charged unless you choose a free setup deal.
Installation cost: Even with free setup deals there may be an installation charge if engineer works are required. And while providers each have a standard basic install fee, the cost can be higher than usual if more work is needed. It will depend on the current broadband provider (if any), whether there is a phone line or Virgin Media cable line already coming into the property, and whether an engineer is needed to configure the broadband.
Effective cost: You can see a list of all applicable charges and view an effective monthly cost which takes these into consideration by clicking "offer details and pricing" on any deal on our comparison table. Installation costs and other optional extra fees will also be noted in this section.
Up front costs should be made clear when joining a provider. As always it’s a good idea to get costs in writing so you know what’s due, and have proof of agreed fees in case of a later dispute.
Why do some of the deals include a setup cost?
If you take a look at the broadband deals in the table above you’ll may find some of the packages do in fact have setup costs. This is because broadband deals with free setup are not always available, so instead we provide some of the cheapest home broadband packages currently on offer. But the deals change all the time, so if you don’t see what you’re after right now keep an eye out for the latest packages to see what’s available.
Are there any downsides to these types of broadband deals?
Most of the time saving money with a free setup broadband deal is a good thing. But there are some potential downsides.
DIY hardware installation: if installation is free and an engineer is not required, you will need to install the broadband equipment yourself. But this only means connecting the router (and sometimes a modem, for fibre optic broadband) to a power socket and telephone line.
Setting up your own router: if a router was not provided with the broadband package it will be necessary to purchase the correct hardware and configure the router software. This is more complex, so if you're not sure about taking this on always get a router from the ISP. Most providers offer them for free anyway.
Whatever the situation the ISPs tech support should be able to help with setting up broadband. If you’re concerned, speak to the provider ahead of time to find out what assistance is available.
Are free setup and installation deals available on all types of broadband?
ADSL: Free setup deals are most common for ADSL internet. There are usually at least a few choices for ADSL broadband deals with free installation at any time.
BT Openreach fibre: free setup deals for fibre optic broadband are available too, but are less frequent and the choice of providers is smaller.
Virgin Media fibre: Finding a free installation package for Virgin Media broadband is less likely; Virgin tends to offer this only occassionally as a short term special deal.
If you don’t see any free setup offers on your preferred broadband service or provider right now, check back regularly as the line-up is changing all the time.
Will my broadband router also come free with these free setup deals?
Yes. Most providers include a free home broadband Wi-Fi router with all packages. Sometimes postage costs apply, but if so this will be noted in the "offer details" section on our comparison table.
What happened to all the free broadband deals?
Until recently you may have seen offers such as ‘free broadband for the first six months’. But the catch with these types of deals was that you still had to pay for phone line rental, and this could be several times the price of the broadband.
However, since October 2016 providers are no longer permitted to split the cost of line rental and broadband, which has put an end to these sorts of special offers.
This doesn’t mean that you can’t still get a very similar deal. Although they may no longer be advertised as free there are still plenty of broadband deals where the cost is discounted for anything from a few months to the entire length of the contract. Including line rental they work out to be very similar to the old free broadband deals. These may not be ‘free’ but they are effectively the same thing as the old offers, and can still save a substantial amount over the regular price.
How long will it take to install my broadband?
Typically, providers allow 14 working days to setup a new broadband service. But depending on various factors it can be delayed or carried out quicker.
If there is already an active line: the fastest broadband installations will occur when the necessary infrastructure is already in place. Virgin Media offers a DIY 'QuickStart' option for homes which have previously had Virgin Media services, which can get you up and running in less than a week.
If a new line is needed: in the case of BT Openreach broadband services, an Openreach engineer will have to attend if there is not an active line in the property. The engineers are very busy so this can extend the setup time past 14 days. And if you've joined Virgin Media and the premises are not yet connected to the network the extra work required could include digging to lay cables.
Cancelling before a switch: when switching providers the quickest route is to allow the new ISP to take over the line. If the old service is cancelled this will extend the setup time as they will need to activate a new line. Note that this only applies when switching between providers using the BT Openreach telephone network, not when moving to or from Virgin Media.
Popular deals and peak times: delays can occur if a provider is experiencing a surge of customers due to a very popular offer or busy times of the year.