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Vodafone Mobile Broadband Reviews | Page 3

  • unhappy

    by Kirk Martin at 18:29 on 21 Aug 2011 Report abuse

    Basically I bought a dongle which said 3gb per £15, but they've changed it without consideration of their customer's needs and expectations. This is theft as I'm concerned, they've hiked the price by 33% because apparently some of us weren't using all of the data allowance WE HAD BOUGHT.

    Also, a lot of the time it would chuck me onto Vodafone UK Edge, a rubbish little connection, ( if you could call it that) that makes loading the google homepage take a few minutes, which as you can imagine doesn't exactly help when you're in the middle on an online game either.

    Vodafone eforums are useless too, it takes days for a reply that doesn't help. Personally, I too am going to switch to 3. Anything's better than the dial-up-dongle.

  • unhappy

    by Benny at 15:31 on 13 Aug 2011 Report abuse

    Had my dongle for a good few months and been quite content. Then all of a sudden Vodafone sent me a message about how only 10% of customers only use their 3gb a month (i use all my 3 gb, all the time) and so they might as well do us all a favour and drop the 3gb for 2gb a month; the message was very patronizing to say the least.

    Anyway, now i only get 2gb for my £15, and when you put this along side normal broadband or even other providers, It's a sham basically...Not to mention my download speed also (in a high coverage area) has dropped to an average of 20kbps. I used to enjoy my dongle but not now.

    I think i'm gonna give 3 a try and say goodbye to Voda...They don't deserve custom now.

  • unhappy

    by Tony at 12:04 on 6 Aug 2011 Report abuse

    Terrible customer service, this company is heading down the pan if they continue to undervalue customers like this.

    Mobile Dongle failed, on board software error. Wait 3 weeks for repair so they re flash the unit, on asking about how I would be left off line they couldnt care less.

    Had just topped it up with £15 quid so I offered to use that money plus pay £10 quid to buy a replacement, could not do this either.

    Totally useless - now on third attempt to speak to someone first attempt 12 minutes on hold second attempt 9 minutes now 14 minutes - faceless, useless and wouldnt know good customer service if it slapped them in the face.


  • unhappy

    by Louise at 13:16 on 2 Aug 2011 Report abuse

    I signed up to vodafone 3gb dongle at £15 a month. As soon as I got it I had problems with the connection and got to the point where I did not use it for months at a time. When I did eventually start using it again I noticed that I was being over charged, which I was surprised at as I barely used it for anything more than checking Facebook and googling a few things every now and again. when I was again over- charged I decided to email them. They and they had told me that i had used a extra 2gb of usage and was charged £12.50 for each gb!! my problem with the company is that I kept a constant eye on my usage (as not to be over charged again) on the dongles' 'view usage' dashboard. and even this was telling me I had not gone over my usage! I emailed customer services with this problem and they just continued to say I had gone 2gb over my usage. I tried explaining to them on 4 different occasions that even if I had gone over my usage, it was because THERE dongle was misleading me into believing that I was well within my usage limit, and so I had continued to use it. after receiving the same useless reply I had already received on 4 occasions, I snapped and sent them quite a high rate message telling them that I would break things down into simple terms for them so they might understand me better, and told them my problem 1 stage at a time... I then went on to suggest that they re read the message a few times in order for what I am saying to actually sink in!! I received a reply saying the data board was always correct and they don't have any problems with any other of their customers .... which led me to this page. I have just emailed them with a few quotes from other customers regarding the same problem. What a scam of a company, providing you with equipment that misleads you into thinking your within your usage.. so you continue to use the dongle, and then they can gain more money from over charging you!! manipulating

  • unhappy

    by Simon Elkington at 19:32 on 27 Jul 2011 Report abuse

    Hugely unsatisfied with my new (1 month old) Vodafone Broadband. Issues (still unresolved):

    1) The 'usage' for WiFi includes all of my usage from home (i.e. it includes all of the stuff I download via my o2 home broadband) - Vodafone cannot seem to prevent this from happening

    2) It wasn't possible to register my account with their e-account system on the Vodafone website. It is quite clearly set up for mobile phone customers and not mobile broadband customers, which is REALLY annoying! I had to go into the store for them to sort this out.

    3) I am now unable to view my usage on an ongoing basis. As a customer, with a 500MB limit - what is important to me? Hmmm, it's knowing when I am getting close to my limit in any given month. Can I do that...? NO. Cr*p, cr*p, cr*p, cr*p, cr*p.

    Word of advice - GO ELSEWHERE!

  • unhappy

    by thorsten beowulf at 14:47 on 26 Jul 2011 Report abuse

    I am in the centre of london and all I get is 116kb/s speed for a supposed 7.2mb/s service that is pretty pathetic. Occasionally (a few hours every second day or so) it runs at around 600kb/s but on the whole completely subpar. Pick up your game Vodafone.

  • neutral

    by swright68 at 18:34 on 17 Jul 2011 Report abuse

    Very dissapointed in this service,feel like this product would only be suitable for people who never download anything .Even though the spec tells you this service is suitable for downloading it takes 20 mins to download one song off i tunes.I pay £20 inc vat for a service that is slow and does not deliver what it promises,feel like calling trading standards as this product is not fit for purpose.

  • unhappy

    by Fiona Davidson at 15:49 on 29 Jun 2011 Report abuse

    Have to say that was one of my thoughts on this subject.Another being how odd it is that nowhere on the internet can I find information on the ''major incident '' vodafone personal say happened around the 22nd/23rd of this month?

  • neutral

    by Stella at 14:25 on 27 Jun 2011 Report abuse

    In reply to Fiona's question, I would think they deliberately provide inefficient services to Pay as you go customers so that everyone opts for contracts. It is though the contracts they penalise if you go over the specific usage, unhappy with the service and wish to change etc. They are now developing & promoting the 'wave' technology. Though it might be convenient, you are void of your Freedom and Liberties.

  • unhappy

    by Fiona Davidson at 18:44 on 26 Jun 2011 Report abuse

    Just wondering if anyone else has heard of the ''major incident'' (their employees words not mine) last week involving Vodafone payg dongles in Spain? or the tariff changes they supposedly were implimenting ( again their employees words)last week that caused it?A little puzzled as to why payg dongles stopped working for several days but no refunds are being offered as Vodafone stopped selling payg dongles (employees info) as of that moment?

  • happy

    by Andrew Smith at 20:12 on 14 May 2011 Report abuse

    I've been using the service since May 1st. It was very slow at first (just on GPRS or EDGE) but I found that my moving house location I connected to 3G. I did some research on the Internet and got a tip that putting the dongle on an extension and putting it outside the window might help as my house is concrete construction. I did this and are now regularly getting 3G+. I downloaded the AOL software today (about 150Mb) at between 700Kbps and 1.8Mbps. It's generally as good as the wireless broadband I use elsewhere. If performance stays as good as this then I will be happy.

  • unhappy

    by Stella at 11:29 on 5 May 2011 Report abuse

    Vodafone is the worst organisation to do business with. Firstly their customer service is contradictory. Keep all your documents, even after 12 months of contract termination. They will send demands, notices, bail lifts etc with fictious invoices. I would rather have no phone nor internet than to use VODAFONE.

  • neutral

    by Jason H at 17:59 on 1 May 2011 Report abuse

    All networks suck!

    Hmmm. I have used all the networks and TBH their 3G speeds are appalling, in good signal areas their networks are so congested it's hopeless and in many areas your left with 2G which is worse than dial up used to be 10 years ago!

    I think Three are the only company I can single out for any praise. If you are in a decent signal area then their mobile broadband (not mobile Internet) speeds are not too bad at all, except in the early evening.

    So as usual the UK lags most of the developed world in the technology field. What a surprise!!!!

  • neutral

    by astraweb at 11:14 on 29 Apr 2011 Report abuse

    I am using Vodafone sim card. My handset is nokia 7210. I want to activate Vodafone mobile office service to connect my laptop. but i don't know how to activate. Ssome one who is using this service can help me. ?

  • unhappy

    by Red at 2:05 on 27 Apr 2011 Report abuse

    As I type it is 1.56am, I have to get up for lectures in a while. Heck, I have just put down a Stephen King book, and the thing that's got me up at this time isn't the Pet Sematary - it's Vodafone's outrageous bills.

    Allow me to tear right into this rip off - I use the 5G 18 month deal. Basically it gives me 5 gigs a month for £25. On top of that I pay £15 for my phone contract, so that works out to about £40 a month, right?

    Well, let me run down the problems:

    1) The internet connection is God awful. I've read people complaining about the speed - I can't even stay online long enough to do anything!

    2) The gigs get eaten up relatively quickly. I'm a student who in this day in age uses the internet often not only for fun but for finding articles etc for my studies. I stay well clear of YouTube because video files eat into your allowance. However, because advertising sites now resort to movie adverts, I am unwillingly losing a chunk of my limit to stupid adverts.

    3) The pricing. Oh my God. Today, I checked my statement, assuming that at worst I'd have to pay something like £70-80 (limit had gone over to 69 gig; Vodafone in their infinite wisdom charge £15 per gig over the limit. Great way to charge, right?). Not only did I forget about the VAT hike, but somehow, I was charged £135. That is, well, pretty much my monthly student loan down the drain.

    The company are swindlers. I even tried logging in to my account to give my billing a thorough analysis... only for the site to be down. Brilliant. 7-8 megabytes wasted on their site trying to find info about my billing.

    Now I am simply putting the dongle in a drawer and waiting for uni to finally finish next month. One thing I certainly won't miss from my uni days is the unbelievably bad, massively-overcharging rip off of an internet service.

  • unhappy

    by yolaande at 7:01 on 26 Apr 2011 Report abuse

    I was missold this dongle by an assistant that told me there was no expiry date on the credit and as I only wanted it for occasional use it would have suited me fine which was of course not the case!!!

  • unhappy

    by chez at 11:12 on 10 Apr 2011 Report abuse

    I live in Portugal where there is only one landline Broadband provider which is rubbish and limited in area coverage so Vodafone mobile is the only other option. I have been using it for four years and it is so bad that it took two hours for this message to upload!

  • neutral

    by Andrew Preston at 21:50 on 27 Feb 2011 Report abuse

    Vodafone broadband really is rubbish. And on my package, £15 for 3gb for 28 days/1 mnth... they've had the cheek to reduce it to 2gb.

    The sooner that something else comes along and sweeps these so-called broadband sellers away.. the better.

  • unhappy

    by Parisien at 13:38 on 26 Feb 2011 Report abuse

    I signed up for an 18-monthly contract with Vodafone in August 2009, as it was impossible to get BT to reconnect my landline in the flat where I had moved in June 2009 (3 appointments with an engineer, 3 phone calls to tell me they had been sent to the wrong address and I would need to book another appointment, and take another day off work).
    I paid £21.15pm (now £21.60pm), VAT included, for an allowance of 15Gb, or 150 hours a month. I thought I would never need to use 150 hours. In fact, due to the low speed, even when the signal is excellent (47Kbps on average), and the total impossibility to download even google at times (0bps or maybe a couple of dozens or hundreds of bps), I have to be very careful not to go over the 150-hour limit. I actually went over it during my first month, as I had been without any internet access for 2 months and a half, and in order to download Windows & antivirus software updates for my 2 laptops, I had to leave them connected to the internet all night long, several nights in a row!!! So slow was the download time that there were a couple of times when I had to leave the laptop still downloading while I went to work! I only exceeded my allowance by 20-odd hours, but was charged nearly £50 so was not happy.
    The speed has never picked up. The dongle often switches from 'Vodafone UK Edge' network to the '3G' network, which causes it to lose the connection altogether. You then have to disconnect and reconnect. In the evening, you don't usually get a decent signal till after midnight. On Thursday, Friday and Saturday night, it's not even the bother trying to go online. The best time to browse is Sunday morning.
    On an average weekday evening, it usually takes me 1 hour to read and reply to 4 emails: when you get dozens of them every week, you imagine the hassle. I actually have to write the text of the email (or the text of a post I want to make on a forum) in a Word document, so that if I lose the connection, I don't have to rewrite it all out again. It's impossible to use YouTube or book a plane or train or National Express coach ticket online, even in the middle of the night: you keep getting 'Internet Explorer cannot display etc.' There are loads of webpages which I can't ever access using my dongle: for example blogs with lots of photos... When I apply for a job, if it's one of those where you have to fill a form online, or sit tests online, I have to go to the library to do it. I study with the Open University: even in the middle of the night, it can take me 1 hour and a half (with several attempts and failures) to upload an assignment (only a couple of Mb). I've lost the connection while sitting online tests, and I can't take part in online tutorials because my connection speed is too slow. I can't download PDFs (bus timetables; scientific articles) either as it just crashes.
    Most of my surfing is now done at my local library, using their free wifi connection, and a wifi adapter. It's still a hassle, as I work f/t: this means I only get maximum 1 hour of internet access on Monday, Tuesday and Thursday, and several hours at the weekend. That's provided I don't stay late at work, or don't have something else to do at the weekend.
    My old 'France Telecom' dial-up internet access in Paris (56Kbps) was quicker than Vodafone mobile broadband. I also get a higher speed when using wi-fi hotspots in parks in Paris (on holiday, when it's not raining :)). I am so annoyed that I pay so much for a connection which is so sluggish. And it doesn't make a difference which laptop I use. My next door neighbour, who had the same problem as me with BT, tried Vodafone for 3 days: after that, she took the dongle back to the shop and managed to get the contract cancelled.
    I am now looking around for another mobile broadband provider. I'll probably get a PAYG dongle to check the speed. But considering the comments I've seen so far, it looks like I'm condemned to sluggish broadband, whichever provider I pick up. This is the 21st century, mate! How can you expect people to live without decent internet access???!!!

  • unhappy

    by chaos at 2:19 on 13 Feb 2011 Report abuse

    vodafone dongles are crap takes forever to connect and downloading is non existant as its way too slow how can vodafone charge so much for something that doesnt work

  • unhappy

    by Steven at 0:30 on 9 Feb 2011 Report abuse

    Vodafone mobile broadband IS rubbish!
    I've spent the last 3 HOURS trying to upload some files to a server, it's ******* crap, 0.86kb/sec at some times, only getting 16kb/sec maximum ...and this is now at 00:30am in the morning!

    On Monday in a 3G+ network area it could only manage a MAX speed of 230kb/sec.

    AVOID VODAFONE, in fact avoid ANY so called 'mobile broadband' service - as most of them are now total rubbish! It will just make you ANGRY such a poor service can even exist.
    The price goes up, while the service and speed goes down!
    Even my old BT non-broadband landline modem on 56k dialup is faster...

    Thankfully my contract with Vodafone ends in March, and I WON'T be renewing it.
    I'm going to wait about 2 YEARS now, yes 2 years - before getting ANY mobile broadband again.

    By 2014 HOPEFULLY the thing MIGHT then actually do what it says on the box, and be BROADBAND ....not WORSE than 56k dialup!

  • unhappy

    by Timbo at 15:14 on 18 Jan 2011 Report abuse

    what a load of rubbish this kit is, slow - signal rubbish (although in a good area accoding to the Vodaphone signal finder) takes for ever to connect - i hve been back to the store where i purchased from 3 times, they found nothing wrong ummmmmmmmmm not so sure about that

  • neutral

    by clay at 2:13 on 13 Jan 2011 Report abuse

    Broadbandgenie needs to update its info - from Feb 2011 Vodafone will cut its monthly allowance from 3GB to 2GB while keeping the 3GB prices... Bloody outrageous.

  • neutral

    by Big John at 12:04 on 5 Jan 2011 Report abuse

    Got this last week for coverage while on holiday. Despite my location having an "excellent" Vodafone signal strength this dongle was painfully slow and inept. I am a Vodafone shareholder but I cannot recommend this dongle.

  • unhappy

    by craig stoddart at 8:32 on 2 Jan 2011 Report abuse

    3g signal is a load of rubish with vodafone cant even pick it up in my house near durham but my t mobile 3g signal was brilliant so ime going back to t mobile sorry vodafone but your signal is crap

  • unhappy

    by Jean Taylor at 21:18 on 30 Dec 2010 Report abuse

    I have had nothing but problems with my vodaphone USB broadband. Took dongal into 3 vodaphone shops and each one could not test it as they did not have a system to test the pay as you go, only able to test contract dongals. It has cost me a lot of money and inconvenience and they did not care. Total rubbish. Looking for another mobile provider.

  • unhappy

    by Miriam at 19:15 on 24 Dec 2010 Report abuse

    Yes it is annoying. However on their Ultimate (pay monthly) BB package they do 5 gigabytes. I dont think they ll be changing their pay monthly. Im going to switch to it once its February as thats my only connection and I agree it does seem like theft to me at a loss of a gigabyte. That is a lot if you have no other form of internet connection.

  • unhappy

    by Mr Fanman at 0:16 on 24 Dec 2010 Report abuse

    Vodafone's excuse is "We are doing this because 90% of our customers use less than 2GB of data each month."

    This is just complete rubbish and it's also offending in my view. Any data i don't manage to use in my 30 days is MY LOSS not theirs. Looks like i'll be heading off for another provider...Probably 3 i guess.

  • unhappy

    by Nick at 9:33 on 22 Dec 2010 Report abuse

    It is such a shame to be treated like this. Fortunately I bought a PAYG dongle and I suppose it doesn not matter too much. It means I'll be looking elsewhere from Feb. 2011. Having just bought a new phone from them and ditched Orange, thinking that Vodafone was the better option it has only proven how wrong I was.
    I went into a Three mobile shop on Tuesday and it seems the answer to my current problem lies there where I can buy a preloaded 3GB dongle for £29 (valid for 3 months) and then £15/3GB/30days henceforward.

  • unhappy

    by Andrew Preston at 16:49 on 20 Dec 2010 Report abuse

    My Vodafone USB broadband performance has deteriorated drastically in the last few months. Their reduction of the bandwidth for £15 from 3Gb to 2Gb seems just like a scam to me. Time to look for alternatives.

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