Broadband Genie blog

  • Streaming survey: Up to 50% of tele addicts cheat subscription services

    The way we watch TV and movies is changing. A huge number of us now use streaming media services for content that would have once required an aerial, satellite dish or cable connection. Netflix alone boasts more than 62 million subscribers worldwide. And it's not just video that's affected, streaming audio services like Spotify and the recently launched Apple Music are challenging broadcast radio...

    21 July 2015
  • Why fast unlimited broadband is essential for videogames

    Videogames are big, big business. In the UK alone there is an estimated 33.5m gamers, and the global market is on course to be worth in excess of 90bn by the end of 2015. And broadband is an ever more important part of gaming. Affordable and ubiquitous internet access has changed the way in which we acquire and play games, making it easier for gamers to access new titles and developers to distribute their...

    by Matt on 09 July 2015
  • Gaming survey - 25% prefer to buy online, but 27% still have slow ADSL

    With E3 taking place just a few weeks ago we recently ran a poll asking a series of questions about gaming and broadband in the UK (helped along by the chance to win a PlayStation 4 or Xbox One). Do you play online? Is lag a problem? How do you prefer to buy games? These were all things we wanted to find out about the UK's estimated 33.5 million gamers. Do you have unlimited broadband? ...

    09 July 2015
  • Changes to premium rate and freephone calls coming soon - what it means for you

    Following the new broadband switching process introduced this month OFCOM is now updating the rules regarding premium rate and freephone calls. This comes into action from the 1st of July, but what exactly is changing and what kind of difference will it make, if any, to your monthly phone bill? Premium rate charges Right now the cost of calling a premium rate number - that is any number beginning...

    by Matt on 25 June 2015 2 Comments
  • Tempting offers, speed and home moves drive most switches, but O2/Sky takeover also cited

    The desire for a TV and broadband bundle, faster connections or the lack of service at a new home are the main reasons most people switch their broadband provider. In our switching survey 1,237 of the 2,066 questioned said they had switched provider at least once before. Of those that switched, 46 said they did so because of a better value deal, 19 because they wanted faster broadband and 13...

    by Rob Hilborn on 18 June 2015
  • 28% put off switching by a bad experience with their last provider swap

    28 of broadband users who’ve switched providers would be put off swapping ISPs again due to a bad experience. That’s one of the findings from our recent broadband switching survey. In light of the forthcoming changes to the switching process we asked 2,066 of you for your opinion on swapping providers. 1,237 said they have switched provider at least once before, and of those 9...

    by Rob Hilborn on 17 June 2015
  • 6 million more likely to swap ISPs. Could it mean better broadband for everyone?

    New broadband switching rules kick in on the 20th of June, potentially making it a great deal easier for us to find a new ISP and switch with less downtime and a clearer idea of the cost. But how much of a difference will it make? Will many notice, or take advantage of the new process to find a new provider? Our broadband switching survey queried 2,066 people around the UK to find out more about...

    by Rob Hilborn on 16 June 2015
  • Broadband switching survey results

    This month sees the introduction of new guidelines for switching broadband providers, with OFCOM aiming to make it a much smoother process by placing responsbility for the switch on the new ISP (known as Gaining Provider Led - GPL), obligating providers to minimise service disruptions and laying down clear rules about what information we should be given during the process. Swapping providers has...

    by Matt on 15 June 2015
  • New broadband switching rules - what does it mean for you?

    If you’ve ever switched home broadband providers you’ll have an idea of the hassle that comes from dealing with multiple companies and juggling installation and setup schedules. It can often lead to unexpected costs and lengthy periods without access. But these problems may soon be a thing of the past, or at least a less common occurrence, because from the 20th of June broadband providers...

    by Matt on 12 June 2015
  • Vodafone returns to home broadband with Connect, but can it compete?

    Vodafone has today revealed the full details of its return to home broadband. Vodafone Connect is a broadband service which offers ADSL and fibre connectivity. Like EE, TalkTalk, Sky and many others they’re utilising the BT Openreach network for ADSL and fibre, though fibre connections will also be run off the Cable & Wireless backbone owned by Vodafone. It’s initially available in...

    by Matt on 10 June 2015