Broadband Genie blog

  • 6 million more likely to swap ISPs. Could it mean better broadband for everyone?

    New broadband switching rules kick in on the 20th of June, potentially making it a great deal easier for us to find a new ISP and switch with less downtime and a clearer idea of the cost. But how much of a difference will it make? Will many notice, or take advantage of the new process to find a new provider? Our broadband switching survey queried 2,066 people around the UK to find out more about...

    by Rob Hilborn on 16 June 2015
  • Broadband switching survey results

    This month sees the introduction of new guidelines for switching broadband providers, with OFCOM aiming to make it a much smoother process by placing responsbility for the switch on the new ISP (known as Gaining Provider Led - GPL), obligating providers to minimise service disruptions and laying down clear rules about what information we should be given during the process. Swapping providers has...

    by Matt on 15 June 2015
  • New broadband switching rules - what does it mean for you?

    If you’ve ever switched home broadband providers you’ll have an idea of the hassle that comes from dealing with multiple companies and juggling installation and setup schedules. It can often lead to unexpected costs and lengthy periods without access. But these problems may soon be a thing of the past, or at least a less common occurrence, because from the 20th of June broadband providers...

    by Matt on 12 June 2015
  • Vodafone returns to home broadband with Connect, but can it compete?

    Vodafone has today revealed the full details of its return to home broadband. Vodafone Connect is a broadband service which offers ADSL and fibre connectivity. Like EE, TalkTalk, Sky and many others they’re utilising the BT Openreach network for ADSL and fibre, though fibre connections will also be run off the Cable & Wireless backbone owned by Vodafone. It’s initially available in...

    by Matt on 10 June 2015
  • To keep up with 4G demand, mobile network investment is a necessity

    If we're going to continue enjoying fast mobile broadband networks are going to have to spend money expanding their networks, as a new report on mobile data usage across the world shows demand is only going to increase. Ericsson Mobility has released a study of mobile device and data usage which predicts by 2020 we’ll be consuming more than 5,500 petabytes of mobile data per month via...

    by Matt on 04 June 2015
  • What's new in Android M?

    Google held its annual I/O event yesterday, and one of the main topics was the next major release of the Android mobile operating system, this time dubbed Android M. Though we don’t yet know what the ‘M’ stands for. Mars? Macaroon? Marmite? An Android upgrade usually includes at least one or two new features to improve our smartphones and tablets, so here’s a brief look at...

    by Matt on 29 May 2015
  • 5.9m people in the UK have never used the internet

    The Office for National Statistics has released its latest report on internet use on the UK, and it reveals that there are still millions of people who’ve never stepped online. It’s no shock to find that young people are the most active - 99 of the 16-24 age bracket are internet users - while the 75 and over age group have the lowest numbers at 33 . The report reveals that 5.9 million...

    by Rob Hilborn on 22 May 2015
  • Broadband Survey year vs year: has our broadband improved?

    We recently published our 2015 Home Broadband Survey, which examined the performance of major ISPs over the last 12 months by asking thousands of broadband users from across the UK to rate their provider in key areas: customer service, technical support, reliability, speed satisfaction and whether they would recommend their provider to others. We've gathered a fair amount of data since the survey...

    by Matt on 21 May 2015
  • The mobile network's ad-blocking plan: who is it really for?

    Last week the Financial Times reported (paywall) that mobile operators in the EU were planning to block advertising for their customers with a network level filter. They’re said to be using a solution created by Israeli firm Shine which is capable of blocking most advertising from appearing, though “in feed” advertisements like those shown in Twitter will still get through. ...

    by Rob Hilborn on 19 May 2015
  • Competition: win an Apple Watch Sport!

    Fancy getting your hands on the hottest new Apple hardware? Complete our survey below and you'll be in with a chance of winning an Apple Watch Sport worth £299! From next month OFCOM is introducing new rules for switching broadband providers. The major difference is that switching will now be a "gaining provider led" process, which means that you will no longer need to contact your...

    by Matt on 08 May 2015 2 Comments