Broadband Genie blog
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Broadband satisfaction falls in Ofcom service quality study
Newsby on 03 May 2018Ofcom has released its annual broadband and mobile service quality report, and the findings show a drop in overall customer satisfaction for home broadband. The 2018 survey combined complaints... more »
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Ofcom report shows growth in ultrafast but nearly 1m still lack basic broadband
Newsby on 30 April 2018Ofcom has published an update to its annual Connected Nations report and it shows a positive growth in the coverage of next generation fibre optic and ultrafast broadband services. However... more »
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Most UK homes would not have a phone line if it wasn’t required for broadband
Newsby on 24 April 2018A new survey from ISPreview has found a majority of home broadband users only keep their landline phone because it’s required for internet access. The survey of 1,900 people discovered... more »
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Cifas reports record number of identity theft cases in 2017
Newsby on 18 April 2018Fraud prevention service Cifas has released a report showing record levels of identity theft last year, the majority of which occurred online. Using data gathered from 306 organisations Cifas... more »
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Wi-Fi router security knowledge gap putting devices and private data at risk in UK homes
Researchby on 12 April 2018Research by Broadband Genie has found that routers across the UK could be at risk from hackers and viruses because many people don’t know how to manage basic security and maintenance features... more »
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EE rated fastest mobile broadband provider in Q1 OpenSignal report
Newsby on 06 April 2018OpenSignal today released its Q1 mobile network report, revealing that EE continues to lead the pack for mobile internet speed and 4G availability among the four major network operators. ... more »
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Tesco and Which? announce closure of free email services
Newsby on 05 April 2018Two free email services have announced closures this week, forcing users to move to a different provider before they lose access to their email address. On Wednesday consumer champion Which?... more »
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10Mb broadband for all as Government confirms plans for USO
Newsby on 28 March 2018Everyone in the UK will have a legal right to broadband of at least 10Mb by 2020 under plans published today by the government. The Universal Service Obligation (USO) guarantees broadband... more »
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Virgin Media launches 350Mbps broadband, existing customers to get free upgrade
Newsby on 22 March 2018Virgin Media has the announced the immediate launch of its fastest ever home broadband service, taking the maximum speed of a Virgin connection to a rapid 350Mb. The new VIVID 350 packages... more »
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Controversial porn-blocking age verification plan delayed until later this year
Newsby on 16 March 2018Compulsory age verification checks for adult web sites due to be implemented in April have been delayed until later in the year, the government says. The plan, part of the Digital Economy... more »