Very slow speeds with plusnet, was getting 3 times the speed with sky. Service is terrible, they are interested in fixing anything or even being apologetic about not providing he speed stated when i joined.
Unsure about which package to choose? Call our helpline - 0203 0928 871 or we can call you >
- Great range of broadband packages to suit all users
- Broadband + phone packages are good value; line rental is cheaper when paying one year in advance
Best selling Plusnet broadband deals
- Broadband + Phone
- Broadband + PhonePlusnet Fibre Broadband, Evening & Weekend Calls
- FREE setup + £3.99/mth*£14.99 after 6 months
- Includes phone bundle*+ £15.95/mth line rental, or £12.99/mth if you pay 1 year in advance Free evening & weekend UK calls (including 0870 / 0845 calls)
- Up to 38Mb max speed
Or Call 0203 5383 657
- Broadband + PhonePlusnet Broadband & Weekend Calls (one month contract)
- £25 setup + £9.99/mth
- Includes phone bundle*+ £15.95/mth line rental Free weekend UK calls (including 0870 / 0845 calls)
- Up to 17Mb max speed
Or Call 0203 5383 657
Broadband Genie Home Broadband Awards
Plusnet once again did very well across the board in our 2015 Home Broadband Survey.
It was the highest rated provider in four out of five survey categories, making it the clear leader for the Best Broadband Award.
Plusnet was also voted Best Budget Provider by our judging panel, who recognised Plusnet's committment to great value broadband without compromising on important factors like customer service.
Who are Plusnet?
Yorkshire-based 'honest broadband' provider Plusnet has a strong range of products and a good reputation both with customers and in the industry itself. Now providing both ADSL and fibre with mega cheap offers up to unlimited deals for gamers, there should be something for everyone.
Starting out as Force9 Internet in 1997, the Plusnet brand we know today was launched as a dial-up ISP in June 2000, adding broadband later the same year. The company was bought up by BT early in 2007 but still operates under its own brand name. To this day relies heavily on referrals from its current customers to help fuel its growth strategy, showing cheap doesn't have to mean low quality.
Plusnet has won awards from the likes of Which? (Recommended Provider, February 2012), PC Advisor and the ISPA, as well as several Broadband Genie accolades, including Best Broadband in 2013 and 2014.
I am not talking about charges for repairs etc, I am referring to the fact you adverts cheaper prices but do not offer them to rural customers, who incidentally pay more for a worse broadband speed. I believe there is nothing in Offcom rules that says you have to charge more, but you just choice to do so to make more money and then hide behind Offcom. If you don't, then be fair and offer your best prices for ALL customers. In fact for rural customers with their very slow speeds, perhaps you should charge less - some hope
@ Ant + RRees
Seems you have crossed wires. Might not be mentioned on the Broadband Genie web site, but if you check elsewhere, you will find that Ofcom forces Openreach (BT section providing lines and broadband to other firms) to charge less in areas with competition from TalkTalk, Sky, etc. (Used to also include Freeserve/Wanadoo now EE, and Tiscali, now part of TalkTalk).
So the charges from Openreach are higher in rural areas with no competition from Sky or TalkTalk and lower in urban areas.
Unlike the majority of ISPs which set their prices nationally, Plus.Net passes on the cost reduction for those in urban areas.
That's why the price differs, rather than any secret deals.
As for the callout charges... every ISP I have used in the past 20 years makes it a priority (in case a family has someone messing with the wiring, I assume) to point out that if there's a fault between the Master Socket and the exchange then it is covered, but if it's your own wiring, you get billed.
I think they perhaps stress it a bit too much, but they want to be sure that the customer doesn't get a bill (sent to the ISP by Openreach, and then passed on to the ISP's customer) for about 125 pounds.
So they go through long and boring checklists to be as sure as they can that the customer has not got a problem caused by plugging something into the Master Socket, and get users to plug the router into it direct, etc, etc.
For a while, when I lived in N Wales, I was getting 160 kbps... and nothing at all if it rained (not even dial tone or voice calls) for 5-6 days.
After about 8 months of this, it was fixed by young guy from Merseyside who spotted the insulation was perished on the downlead between the gutter level point and the hall. He was up his ladder and stripping the cable before I had reached the front door. When it was fixed speed went up to 2.5 Mbps (until they upgraded the exchange to ASDL 2+ and it went down to 1.5 Mbps - mostly because my house was over 6 km from the exchange).
Each time I complained they had to remind me that if the problem was on my side, I'd get charged the callout fee. As it was outside, no fee.
@Chris - yes, there have been some delays getting through to CS. I saw recently that they are adding another 200 staff to their Leeds call centre (250 at present, plus 850 at Sheffield). Sadly with higher numbers of customers, low price deals, and TV ads to make them well known, it does have an effect... but agree that their CS staff (mostly) do a good job.