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Virgin broadband

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Overview

  • Great savings on offer if you bundle broadband with TV and phone
  • Good special offers for new customers
  • If you aren't in a cable area, Virgin National (ADSL broadband) is a good alternative
  • No fair use policy but packages with unlimited downloads may be restricted by acceptable use and traffic management policies

Best selling Virgin broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Award Winner

Virgin performed exceptionally well in our Broadband Survey 2014 Awards thanks to the strong performance of its ultra-fast fibre optic cable broadband. The top packages are now offering speeds of up to 152Mb, faster than any other mass-market ISP.

In the speed tests conducted throughout 2013 Virgin was on top with a fastest average speed which was well ahead of all competitors.

Virgin was also a finalist for the overall Best Broadband Provider award, achieving very strong ratings in our poll in all areas.

Who are Virgin?

Virgin Media is the latest company to nail its colours on the UK's cable network - the only real challenger to BT's telephone exchanges used by every other fixed-lined broadband provider. And they're making a pretty good go of it too: cable speeds now run 'up to' 152Mb, exceeding the best performance of BT's fastest fibre optic lines, and you can throw TV, mobile and phone lines into the deal too. Support is about average for fixed-line broadband, which means it isn't great. However it is free, with tech support lines open 24/7 (to 'global' call centres).

It's been quite a journey for cable in the UK. US company Telewest hoovered up a lot of smaller UK cable firms in the 80s and 90s, while the privatised Independent Broadcasting Authority - bought by CableTel and all renamed NTL in 1998 - began doing the same. NTL and Telewest merged in 2006, with NTL:Telewest then merging with Virgin Mobile in 2007. Virgin Media cable broadband service now has more than 4.5 million subscribers, making it the third biggest provider behind BT and Sky.

Virgin Media's cable coverage is gradually improving and its 'super-fast' broadband is now available to millions of homes. It plans to roll this out over the entire network and has also commenced are program where speeds are to be increased for no extra cost, giving the option of 50Mb, 100Mb or 152Mb services, with 152Mb available in a growing number of select locations.

Customer reviews

Show all 851 Virgin Media broadband reviews»

  • neutral

    by Spencer23 at 14:43 on 17 Mar 2015 | registered | 1 post

    WORST CUSTOMER SERVICE AND ORGANISATION I HAVE EVER KNOWN!!!

    AVOID VIRGIN MEDIA LIKE THE PLAGUE

    They will keep putting prices up mid-term so the price you sign up to changes and keeps going up!!! There should be a law against it! I CAN'T WAIT TO MOVE PROVIDERS!!!! Sick of paying money to rude ignorant call centre staff.

    When I asked for an email for complaints I was told they didnt have an email!! What a bunch of jokers!

    FINAL WORD - DON'T GO WITH VIRGIN MEDIA!!!

    Report abuse
  • unhappy

    by TD at 14:06 on 30 Jan 2015

    I was a long-term customer with VM and recently switched over to BT. I had agreed on a date to close my account with VM, with at least 2 VM personnel. VM subsequently sent a bill charging for services after this date, as they stated the account was closed on a later date. On phoning VM to explain the situation, the person I spoke to tried to waiver this charge but couldn't since I was no longer an existing customer, and advised I email their customer service, which I did. Two weeks later, I had a reply from VM to state that as they provided services to the later date, the charge was valid, and the money has been taken from my account. They therefore considered the situation to be resolved.



    This shows a complete lack of regard for customers and a flawed customer service procedure, ignoring the issue the customer is raising and taking their money before further dialogue! As someone who has to carefully budget constantly (buying this from ebay/charity shops, hardly ever buying new clothes for myself and my children, looking for supermarket offers during weekly grocery shopping), I resent a big corporate company like VM taking my hard earned money in this manner. Surely Mr Branson, you can do better than that!

    Report abuse
  • neutral

    by Steve at 12:41 on 16 Dec 2014

    After receiving the contract price increase letter I phoned to cancel my contract. I was informed by Virgin that it would cost me £150 to cancel the contract as I had 8 months remaining and that the price increase clause was written into the contract.

    I would encourage anyone who is not happy with their contract price increase to be wary as if you do not accept Virgin will lie and try to use the threat of a cancellation fee!!!

    Got the contract cancelled (charge free) but I wouldn't ever use Virgin again.

    Report abuse
  • unhappy

    by Martin . W at 17:35 on 9 Dec 2014

    Having received a letter informing of yet another price hike I decided to get rid of the never used land line and the M tv (which has one less channel than free view).
    I was told that for 50mg BB the price would be £25.50 pm.
    A few days later I contacted them to arrange this and was given a price of £31.50 pm, I told them I had been offered £25.50pm and they adjusted it to that price.
    A couple of hours later I received an e-mail confirming me of the changes and of the price which had now changed to £26.50pm..??
    I'm not going to quibble of one pound, I just can't see why everything with this company constantly changes and usually to the cost of the customer.

    Report abuse

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