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Cuckoo Broadband customer service contacts, problems and complaints

How to contact Cuckoo customer services and technical support

Are you having problems with Cuckoo Broadband? Need to contact technical support or customer services? This guide will show you how to contact Cuckoo on the phone or online, and what to do if you need to make a complaint.

How to contact Cuckoo support and customer service

Cuckoo offers several methods of contact, including telephone support and online help. You'll also find FAQs for common issues and a community message board on its site.

Cuckoo Broadband contact telephone numbers

Call Cuckoo’s UK-based support team on 0203 389 7211

Cuckoo Broadband online live chat

Cuckoo offers a live chat function on its site - click the ‘Chat With Us’ button you’ll see at the lower edge of the screen on any page. 

Cuckoo social media

Cuckoo is active on Twitter and Facebook. If your query isn’t urgent, this is a convenient option for getting help.

Cuckoo postal address

You can write to Cuckoo at: 

68 Hanbury Street
Spitalfields
London 
E1 5JL

Is Cuckoo broadband down? How to check Cuckoo broadband service status

Cuckoo doesn’t currently offer a status checker tool, so your best bet for finding out if there is a problem with the Cuckoo network is to check Twitter and Facebook. If there's not an official notice from Cuckoo, widespread outages are often flagged by other users. Otherwise, get in touch using the options above.

How to complain about Cuckoo

Get in touch via Twitter or Facebook

Social media can be an effective way to get a rapid response to complaints, so try Twitter or Facebook before you do anything else, as you may be able to resolve the issue without going any further.

Complain in writing

Send written complaints to: 

68 Hanbury Street
Spitalfields
London 
E1 5JL

Complaining about Cuckoo to the ombudsman

All broadband providers must belong to one of two ADR (Alternative Dispute Resolution) schemes to resolve problems if you cannot reach an agreement.

For Cuckoo, contact Ombudsman Service: Communications.

However, there are steps you must take before contacting the ombudsman. To use an ADR, you must first receive a deadlock letter from the provider. You can also go to the ombudsman if a provider does not respond to your complaint within eight weeks.

Our guide to complaining about broadband explains this in more detail, so head over there for more help if you feel you might need to go this route.

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