How to contact Cuckoo support and customer service
Cuckoo offers several methods of contact, including telephone support and online help. You'll also find FAQs for common issues and a community message board on its site.
Cuckoo Broadband contact telephone numbers
Call Cuckoo’s UK-based support team on 0203 389 7211.
Cuckoo Broadband online live chat
Cuckoo offers a live chat function on its site - click the ‘Chat With Us’ button you’ll see at the lower edge of the screen on any page.
Cuckoo social media
Cuckoo is active on Twitter and Facebook. If your query isn’t urgent, this is a convenient option for getting help.
Cuckoo postal address
You can write to Cuckoo at:
68 Hanbury Street
Spitalfields
London
E1 5JL
Is Cuckoo broadband down? How to check Cuckoo broadband service status
Cuckoo doesn’t currently offer a status checker tool, so your best bet for finding out if there is a problem with the Cuckoo network is to check Twitter and Facebook. If there's not an official notice from Cuckoo, widespread outages are often flagged by other users. Otherwise, get in touch using the options above.
How to complain about Cuckoo
Get in touch via Twitter or Facebook
Social media can be an effective way to get a rapid response to complaints, so try Twitter or Facebook before you do anything else, as you may be able to resolve the issue without going any further.
Complain in writing
Send written complaints to:
68 Hanbury Street
Spitalfields
London
E1 5JL
Complaining about Cuckoo to the ombudsman
All broadband providers must belong to one of two ADR (Alternative Dispute Resolution) schemes to resolve problems if you cannot reach an agreement.
For Cuckoo, contact Ombudsman Service: Communications.
However, there are steps you must take before contacting the ombudsman. To use an ADR, you must first receive a deadlock letter from the provider. You can also go to the ombudsman if a provider does not respond to your complaint within eight weeks.
Our guide to complaining about broadband explains this in more detail, so head over there for more help if you feel you might need to go this route.
Ready to switch? Compare other deals now
If you’ve decided it’s time to move away from Cuckoo, then you’ll find no shortage of appealing broadband offers. Switching is easy, and you can get started right now by entering a postcode to see what’s available in your area: