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BT broadband

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Overview

  • Good range of broadband packages which you can bundle with phone and TV options
  • BT's fibre optic broadband service Infinity available in some areas
  • Pay one year in advance to save money on your line rental
  • BT Sport available to all BT broadband customers through the online app, or as a TV channel if you take BT TV

Best selling BT broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Survey Finalist

BT put in a reasonable performance in the 2015 Home Broadband Survey, even if it didn't quite win any awards.

BT was second for speed, comfortably the quickest of the ADSL and fibre providers, and came joint second for speed satisfaction. Overall 69% of BT users would recommend their ISP.

Who are BT?

The big daddy of UK broadband, BT owns the infrastructure that all other providers except Virgin Media use to put ADSL, ADSL2+ and now fibre optic internet into your home. It's the biggest fixed-line broadband provider by user numbers, its 'Home Hub' wireless router is well regarded, and it offers a good variety of products - everything from a straight broadband deal to offers including mobile phones, mobile broadband dongles and television services. With the introduction of BT Sport in 2013 the firm is now competing directly with premium TV bundle providers.

BT is rolling out 'super-fast' fibre broadband ('up to' 76Mb speeds) and continues to expand its ADSL2+ footprint, but is often criticised for not doing this fast enough (or without prompting from government). As you might expect from such a big company, some customers find the left hand doesn't know what the right hand is doing, but it does offer 24/7 customer services and technical support, with premium options also available.

BT claims to be the world's oldest communications company, dating back to the Electric Telegraph Company of 1846. British Telecom (as it was known) was formerly part of the Post Office - then a government department - but became a public limited company (plc) in 1984. It now has more than 7 million subscribers (including Plusnet, which it owns) to its BT Broadband products.

Customer reviews

Show all 361 BT Broadband reviews»

  • unhappy

    by Rosario at 17:51 on 28 Apr 2015

    After having an eviction from my sharing house, we all had to leave so I asked BT how much I would've faced to close the account earlier than the contract end. I've been told TWICE, in 2 different calls, that it would've been £30. The third time I called to close the account and I've been asked £93 plus a very arrogant advisor asking me why I was leaving and how stupid I was. I called another couple of times asking more help or to speak to a manager (which was always denied to me), and I've been asked £130 to close it the next time.
    I made an official complain, supposed to be answered in 48 hours, and nobody has called me yet after 96 hours. They called me after I cancelled the direct debit and still no help, had to talk with 5 advisors on the same call till I was able to close the account and now I will face a massive bill.
    Terrible customer service, no consideration for me at all, false information, advisors talking like robots and not really having conversations with you. I DO NOT recommend BT at all. Stay away, when you'll need help they will only have fun of you.

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  • unhappy

    by Baz at 11:38 on 24 Apr 2015

    I was supposed to get my internet working on the 16 April 2014. its now the 24st of April 2015

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  • neutral

    by Darren at 12:09 on 16 Apr 2015 | registered | 1 post

    Expensive for what you get love to add charges to the bill rubbish customer service. who reviews the services and how much do they get paid to say they are best provider what ever year as i cant see bt winning any thing truly. in process of looking through the rip of deal available in this country

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  • unhappy

    by Paul at 17:41 on 24 Feb 2015

    On the 5th of January I placed an order with BT on their website (Broadband and Calls). I was particularly attracted to this offer because of the Sainsbury’s gift voucher that was being offered as an incentive to sign up (Either £75 or £100). Having received confirmation by email, it was said that everything would go active on the 28th. That date arrived and I hadn’t received my equipment.

    I then phoned BT’s customer service, a 0800 number, which isn’t free on a mobile phone (EE Network, 20p a minute). After getting through I was told by an adviser that there had been a problem with their system and that although my order had been placed, another order would need to be submitted. At this point they told me that if they resubmitted the order for me, I would lose my entitlement to the gift voucher. The adviser then went on to say that if I resubmitted the order, (Again on their website and paying another signup fee), I would get the voucher. I done as advised and placed what I thought was the same order. This time the equipment arrived and I was for a short time happily connected.

    After reading through my order details, I noticed that I wasn’t on the same deal as I thought I was, and after speaking to adviser, it was confirmed. I then asked to be switched to the initial deal, and just cut my losses with the gift voucher. Because the initial order I’d placed required different equipment (Home Hub 5 Not 4), I sent all my equipment back and awaited delivery of the new equipment. In almost identical fashion, the going active date arrived and nothing had been sent through. I phoned them and was given practically the same excuse.

    I was then given a going active date. To my amazement this time the equipment arrived and I was connected to the deal I wanted. I forgot to mention that on nearly every occasion I phone BT, I was told by someone, of poor speaking English that I would be phoned back, due the department manager being unavailable, needless to say, 4 out of 5 occasions no one called me back. I was even promised by an adviser that someone would call me to talk about compensation. Obviously on that occasion I wasn’t called so again I phoned and to my amazement I was able to talk to a manager. After all my trouble all he could offer me was a £10 deduction on my next bill (Which was due in 6 days). So basically I was to continue to pay more money for a service I hadn’t received. Needless to say I declined and have now cancelled my contract.

    Here’s a summary of the bad service, 1. I didn’t receive a £75 / £100 Sainsbury’s gift voucher, (Can’t recall the amount but was still an amount of substantial value) because of BT’s faulty system 2. It took 44 days to connect me to the deal I initially paid for. 3. I spent a lot of money on phoning them, only to be ignored and lied to. 4. I still haven’t received a refund for the multiple orders I needlessly placed, I was told it could take up to 6 months to refund me. I WILL NEVER USE BT AGAIN.

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