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TalkTalk broadband

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Overview

  • You can add to your package with a variety of flexible service 'Boosts' including extra download allowance, calls or mobile minutes
  • Free customer and technical support.
  • Existing TalkTalk customers can upgrade to Essentials TV or Plus TV

Best selling TalkTalk broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Survey Finalist

While TalkTalk didn't come away with any awards in the 2015 Home Broadband Survey, it was nominated as a finalist in two categories by our judging panel: Best Budget Provider and Best Bundled Provider.

It's also worth noting TalkTalk's improved performance over last year.

In 2015 the provider's scores in every category - customer service, tech support, speed satisfaction and reliability - were higher, and more people said they would recommend TalkTalk to friends and family.

Who are TalkTalk?

After a nasty hiccup in the mid noughties (where it failed to properly prepare itself for the amount of people that went for its 'free broadband' campaign, leaving many unconnected and decidedly miffed), it has recovered well. Its prices are competitive for both straight broadband and telephone deals. But while cheap, it may not make you cheerful when things go wrong: support can leave a bit to be desired.

It was launched in 2003, after the consumer arm of Opal Telecom was bought and rebranded TalkTalk by The Carphone Warehouse. Through a series of acquisitions (most notably AOL, Tiscali and Pipex), TalkTalk became one of the biggest names in UK fixed-line broadband.

TalkTalk has become the fourth largest ISP in the UK, behind BT, Sky and Virgin Media, with more than four million customers. The TalkTalk brand stayed part of Carphone until becoming a wholly separate company again in 2010, merging back in with Opal's business broadband company.

In early 2011, TalkTalk said 90 per cent of UK households could now enjoy 'unbundled' broadband on its own network, with its equipment being in more than 2,000 BT exchanges. This LLU (local loop unbundling) technology should increase broadband speeds for its customers. However, speed has been a constant thorn in TalkTalk's side, not least because of acquiring many customers on slow services – particularly from AOL. Customer service issues have also led to customer dissatisfaction and a small drop in subscriber numbers.

While the 'free broadband' offer is long since past, its recent pricing relaunch introduced an interesting 'Boost' range of options which allows you to bolster the standard package by paying for extra download capacity, extra call time or even extra mobile call minutes.

TalkTalk has also launched 'TV Plus', a broadband, phone and TV bundle which includes a YouView PVR/IPTV box that normally retails for £299.

Customer reviews

Show all 419 TalkTalk broadband reviews»

  • unhappy

    by Padraig at 15:32 on 30 Jun 2015

    The worst customer service I have ever encountered. Their call centre staff have no idea what is going on. Their different departments do not communicate with one another. Endless phone calls repeating the same story, as the last person didn't bother to write down any of the notes that I expressly asked them to. We are coming up to our 5th week and still no working service. DO NOT consider them for your internet provider. They will give you grey hairs and high blood pressure

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  • neutral

    by Leyla at 09:53 on 23 Jun 2015 | registered | 1 post

    Trying to cancel my order I placed just this morning with talk talk for broadband and not reading reviews before hand tried which are 90 percent bad .. There calling service says it's closed but states there open from 8-8 .. Can anybody recommend another way I believe they are near impossible to get in touch with 🙈
    Thanks

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  • unhappy

    by chloesmum at 11:17 on 20 Jun 2015

    They're worse than useless. Appalling broadband speed, my smart tv picture keeps breaking up, internet keeps seizing up. My bills have almost double in 6 months since I joined them, when I queried it, via their India call centre, then their South Africa call centre, they kept reading a script at me which didn't answer my query at all.
    I'm now in the middle of moving home. They told me initially that I could transfer my contract to the new house, now they're telling me I have to pay £140 to end the current contract, then enter a new 18month contract. This isn't any use, as I'm moving again in a year's time. I've had endless calls to their India call centre, sent several emails, absolutley no joy at all. I spoke to their South Africa centre (I live in the UK) and he said he'd put a 'bar' on my line (???) I asked if he'd send a letter explaning and confirming - he refused, and acted like I was being unreasonable asking for such a thing. They're now refusing to release me from my current contract and refusing to cancel the contract on the new house, even though I cancelled within the cooling off period.
    I can't set up a contract with another company as talktalk are somehow blocking that, so I face - what? No broadband? No landline? I don't know what's going on, and nobody at talktalk will address the problem. The people I talk to on the phone just seem intent on persuading me to stay, even when I tell them VERY firmly what I want. Wish I'd never gone with them in the first place.

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  • unhappy

    by Ryan at 07:05 on 18 May 2015

    Where do I start! Had been with TalkTalk at an old property and had no issues. Moved to a new address and they said that transferring to a new address started a new contract and they sold me the package with TV services. Been in the property for over a year now and Broadband speed frequently drops to as low as 0.05Mb. On a good day it would peak at 2.5Mb, but very rare. Spoken to the Technical Dept who initially said that the speed was not right and they could get it up to about 5Mb. They carried out lots of tests and checks and then said that they had done all they possibly could and that there were no problems with the line or the setup and my connection was as good as it will get. I have since complained to the CEO office as they should not have sold me the TV service as that requires at least 3Mb to use the on demand bits. I've also requested to cancel my contract with them as 0.05Mb for a Broadband Connection was unreasonable and below what is in the contract. To my disgust they have replied saying that I will have to pay nearly £130 as I will be breaking my contract with them. They then went on to say that I had not given TalkTalk enough opportunities to rectify the problem, despite it being their Tech Team who told me there was nothing more they could do. So they state they cannot do anything else to assist, which to me suggests there is no point asking for further assistance as there is nothing more that can be done. Yet the problem is my fault somehow for not requesting further help from them? Anyone thinking of joining TalkTalk, DO NOT DO IT!!! Do yourself a favour and look elsewhere and you will save yourself a heap of trouble. Also, their 'Customer Service' is an absolute joke. It is virtually impossible to understand anything they are saying as it appears to be a call centre in India. Likewise, they struggled to understand what I was saying half the time. We recently had cause to call them about a mobile phone that had the SIM locked (Helpful toddler trying to put the pin in for us). We called them 4 times in total as the first 3 times they couldn't seem to understand what 'The SIM card is locked and we need a PUK code to unlock it'. Each time they passed us through to the cancellation department to get a PAC code to transfer our mobile number to another provider. I have never experienced a company that is as bad and unhelpful as TalkTalk. So please, for your own sanity, stay away from TalkTalk!!!

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