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TalkTalk broadband

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Overview

  • You can add to your package with a variety of flexible service 'Boosts' including extra download allowance, calls or mobile minutes
  • Free customer and technical support.
  • Existing TalkTalk customers can upgrade to Essentials TV or Plus TV

Best selling TalkTalk broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Survey Finalist

While TalkTalk didn't come away with any awards in the 2015 Home Broadband Survey, it was nominated as a finalist in two categories by our judging panel: Best Budget Provider and Best Bundled Provider.

It's also worth noting TalkTalk's improved performance over last year.

In 2015 the provider's scores in every category - customer service, tech support, speed satisfaction and reliability - were higher, and more people said they would recommend TalkTalk to friends and family.

Who are TalkTalk?

After a nasty hiccup in the mid noughties (where it failed to properly prepare itself for the amount of people that went for its 'free broadband' campaign, leaving many unconnected and decidedly miffed), it has recovered well. Its prices are competitive for both straight broadband and telephone deals. But while cheap, it may not make you cheerful when things go wrong: support can leave a bit to be desired.

It was launched in 2003, after the consumer arm of Opal Telecom was bought and rebranded TalkTalk by The Carphone Warehouse. Through a series of acquisitions (most notably AOL, Tiscali and Pipex), TalkTalk became one of the biggest names in UK fixed-line broadband.

TalkTalk has become the fourth largest ISP in the UK, behind BT, Sky and Virgin Media, with more than four million customers. The TalkTalk brand stayed part of Carphone until becoming a wholly separate company again in 2010, merging back in with Opal's business broadband company.

In early 2011, TalkTalk said 90 per cent of UK households could now enjoy 'unbundled' broadband on its own network, with its equipment being in more than 2,000 BT exchanges. This LLU (local loop unbundling) technology should increase broadband speeds for its customers. However, speed has been a constant thorn in TalkTalk's side, not least because of acquiring many customers on slow services – particularly from AOL. Customer service issues have also led to customer dissatisfaction and a small drop in subscriber numbers.

While the 'free broadband' offer is long since past, its recent pricing relaunch introduced an interesting 'Boost' range of options which allows you to bolster the standard package by paying for extra download capacity, extra call time or even extra mobile call minutes.

TalkTalk has also launched 'TV Plus', a broadband, phone and TV bundle which includes a YouView PVR/IPTV box that normally retails for £299.

Customer reviews

Show all 424 TalkTalk broadband reviews»

  • unhappy

    by Mark at 12:27 on 17 Jul 2015

    THE WORSE COMPANY EVER!!! AVOID AT ALL COSTS!! HORRIBLE CUSTOMER SERVICE, HIDDEN CHARGES, POOR RELIABILITY

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  • unhappy

    by SHL at 22:50 on 15 Jul 2015

    Worst broadband ever!

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  • unhappy

    by Warren at 18:59 on 14 Jul 2015

    AVOID!!! AVOID!!!! AVOID!!! DIABOLICAL COMPANY!!!
    OVERCHARGE, UNHELPFULL, POOR SERVICE, CALL CENTRES IN PHILIPPINES, NEVER TO RETURN TALK TALK UNHAPPY CUSTOMER!!!
    As a very old AOL customer, Talk Talk have totally screwed up everything from billing, to service of the account and support. Fibre is complete BULL and they do not derseve any of MY money!! They are THAT bad that I'm considering to pay them off and get shot of them for good!!

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  • unhappy

    by Noel at 14:43 on 8 Jul 2015

    if anybody thinking of going with talk talk
    I wouldn't bother they put my Internet up twice this year
    and there is a lot of bad reviews

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