Where do I start! Had been with TalkTalk at an old property and had no issues. Moved to a new address and they said that transferring to a new address started a new contract and they sold me the package with TV services. Been in the property for over a year now and Broadband speed frequently drops to as low as 0.05Mb. On a good day it would peak at 2.5Mb, but very rare. Spoken to the Technical Dept who initially said that the speed was not right and they could get it up to about 5Mb. They carried out lots of tests and checks and then said that they had done all they possibly could and that there were no problems with the line or the setup and my connection was as good as it will get. I have since complained to the CEO office as they should not have sold me the TV service as that requires at least 3Mb to use the on demand bits. I've also requested to cancel my contract with them as 0.05Mb for a Broadband Connection was unreasonable and below what is in the contract. To my disgust they have replied saying that I will have to pay nearly £130 as I will be breaking my contract with them. They then went on to say that I had not given TalkTalk enough opportunities to rectify the problem, despite it being their Tech Team who told me there was nothing more they could do. So they state they cannot do anything else to assist, which to me suggests there is no point asking for further assistance as there is nothing more that can be done. Yet the problem is my fault somehow for not requesting further help from them? Anyone thinking of joining TalkTalk, DO NOT DO IT!!! Do yourself a favour and look elsewhere and you will save yourself a heap of trouble. Also, their 'Customer Service' is an absolute joke. It is virtually impossible to understand anything they are saying as it appears to be a call centre in India. Likewise, they struggled to understand what I was saying half the time. We recently had cause to call them about a mobile phone that had the SIM locked (Helpful toddler trying to put the pin in for us). We called them 4 times in total as the first 3 times they couldn't seem to understand what 'The SIM card is locked and we need a PUK code to unlock it'. Each time they passed us through to the cancellation department to get a PAC code to transfer our mobile number to another provider. I have never experienced a company that is as bad and unhelpful as TalkTalk. So please, for your own sanity, stay away from TalkTalk!!!
Unsure about which package to choose? Call our helpline - 0800 4661 043 or we can call you >
- You can add to your package with a variety of flexible service 'Boosts' including extra download allowance, calls or mobile minutes
- Free customer and technical support.
- Existing TalkTalk customers can upgrade to Essentials TV or Plus TV
Best selling TalkTalk broadband deals
- Broadband + PhoneTalkTalk SimplyBroadband
- FREE setup + £0/mth*£5 after 12 months
- Includes phone bundle*+ £16.70/mth line rental, £15.03/mth if you pay 1 year in advance. Only pay for the calls you make or add anytime calls for £5/mth
- Up to 17Mb max speed
Or Call 0800 049 7866
- Broadband + TVTalkTalk Fibre Broadband, Essentials TV & Calls
- FREE setup + £12.50/mth*£20 after 12 months
- Phone*+ £16.70/mth line rental, £15.03/mth if you pay 1 year in advance. Evening and weekend calls to UK landlines. and digital TV*70+ Freeview channels (+4 in HD) + add extra channels including Sky Sports and Movies from £15/mth Free YouView box - 7 day catch-up TV; Pause & rewind live TV - up to 30 minutes; On-demand content.
- Up to 38Mb max speed
Or Call 0800 049 7866
- Broadband + Phone
Broadband Genie Home Broadband Awards
While TalkTalk didn't come away with any awards in the 2015 Home Broadband Survey, it was nominated as a finalist in two categories by our judging panel: Best Budget Provider and Best Bundled Provider.
It's also worth noting TalkTalk's improved performance over last year.
In 2015 the provider's scores in every category - customer service, tech support, speed satisfaction and reliability - were higher, and more people said they would recommend TalkTalk to friends and family.
Who are TalkTalk?
After a nasty hiccup in the mid noughties (where it failed to properly prepare itself for the amount of people that went for its 'free broadband' campaign, leaving many unconnected and decidedly miffed), it has recovered well. Its prices are competitive for both straight broadband and telephone deals. But while cheap, it may not make you cheerful when things go wrong: support can leave a bit to be desired.
It was launched in 2003, after the consumer arm of Opal Telecom was bought and rebranded TalkTalk by The Carphone Warehouse. Through a series of acquisitions (most notably AOL, Tiscali and Pipex), TalkTalk became one of the biggest names in UK fixed-line broadband.
TalkTalk has become the fourth largest ISP in the UK, behind BT, Sky and Virgin Media, with more than four million customers. The TalkTalk brand stayed part of Carphone until becoming a wholly separate company again in 2010, merging back in with Opal's business broadband company.
In early 2011, TalkTalk said 90 per cent of UK households could now enjoy 'unbundled' broadband on its own network, with its equipment being in more than 2,000 BT exchanges. This LLU (local loop unbundling) technology should increase broadband speeds for its customers. However, speed has been a constant thorn in TalkTalk's side, not least because of acquiring many customers on slow services – particularly from AOL. Customer service issues have also led to customer dissatisfaction and a small drop in subscriber numbers.
While the 'free broadband' offer is long since past, its recent pricing relaunch introduced an interesting 'Boost' range of options which allows you to bolster the standard package by paying for extra download capacity, extra call time or even extra mobile call minutes.
Was trying to get a deal unfortunately can't get one. I wonder how and way u guys doing a business without any service providing from u .
IF YOU RECIEVED THE 'PRICE CHANGE' E-MAIL ON THE 11/05/15, YOU ARE LEGALLY ENTITLED TO CANCEL YOUR SERVICES WITH TALKTALK WITHIN 30 DAYS WITHOUT CHARGE OR PENALTY!
I opted for the 18 month super fibre optic broadband package. It was perfect for the first 10 days but after that it was a nightmare. Constant disconnections, broadband never work most the time, speed decreased to 0.5 mbps! Customer service was rubbish - constant phone line checks etc. which did not rectify the problem. What did I sign up for?
Thankfully I received an e-mail stating my price will be increased. I knew from past experience that I could cancel my services without any termination charges if there was a price increase! I phoned up TalkTalk and quickly confirmed I could cancel without any charges as long as the price increase was the reason I was cancelling. I cancelled immediately and felt a massive weight of my shoulder.
You have 30 days to cancel from the date the email was sent to you - take advantage of it!
Terrible company I had them install my phone and broad band a few years ago....I never got broadband so I canceled within the cooling off period.
They then said I owed. them £70 for canceling threatened me with court orders so I paid for a service I never received
I found this disgraceful so hit back via a solicitor and got my money back leave well alone