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TalkTalk broadband

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Overview

  • You can add to your package with a variety of flexible service 'Boosts' including extra download allowance, calls or mobile minutes
  • Free customer and technical support.
  • Existing TalkTalk customers can upgrade to Essentials TV or Plus TV

Best selling TalkTalk broadband deals

Broadband Genie Home Broadband Awards

Broadband Genie Survey Finalist

While TalkTalk didn't come away with any awards in the 2015 Home Broadband Survey, it was nominated as a finalist in two categories by our judging panel: Best Budget Provider and Best Bundled Provider.

It's also worth noting TalkTalk's improved performance over last year.

In 2015 the provider's scores in every category - customer service, tech support, speed satisfaction and reliability - were higher, and more people said they would recommend TalkTalk to friends and family.

Who are TalkTalk?

After a nasty hiccup in the mid noughties (where it failed to properly prepare itself for the amount of people that went for its 'free broadband' campaign, leaving many unconnected and decidedly miffed), it has recovered well. Its prices are competitive for both straight broadband and telephone deals. But while cheap, it may not make you cheerful when things go wrong: support can leave a bit to be desired.

It was launched in 2003, after the consumer arm of Opal Telecom was bought and rebranded TalkTalk by The Carphone Warehouse. Through a series of acquisitions (most notably AOL, Tiscali and Pipex), TalkTalk became one of the biggest names in UK fixed-line broadband.

TalkTalk has become the fourth largest ISP in the UK, behind BT, Sky and Virgin Media, with more than four million customers. The TalkTalk brand stayed part of Carphone until becoming a wholly separate company again in 2010, merging back in with Opal's business broadband company.

In early 2011, TalkTalk said 90 per cent of UK households could now enjoy 'unbundled' broadband on its own network, with its equipment being in more than 2,000 BT exchanges. This LLU (local loop unbundling) technology should increase broadband speeds for its customers. However, speed has been a constant thorn in TalkTalk's side, not least because of acquiring many customers on slow services – particularly from AOL. Customer service issues have also led to customer dissatisfaction and a small drop in subscriber numbers.

While the 'free broadband' offer is long since past, its recent pricing relaunch introduced an interesting 'Boost' range of options which allows you to bolster the standard package by paying for extra download capacity, extra call time or even extra mobile call minutes.

TalkTalk has also launched 'TV Plus', a broadband, phone and TV bundle which includes a YouView PVR/IPTV box that normally retails for £299.

Customer reviews

Show all 426 TalkTalk broadband reviews»

  • unhappy

    by vick at 14:28 on 30 Jul 2015

    talk talk are a COMPLETE waste of time and money. Never resolved anything properly in 18 months. At present a telephone line you can hardly hear on when talking and internet speed of less than 1.0 (IN THIS DAY AND AGE) - the the price is the same when they KNOW they cannot provide the speeds you are paying for 5 miles from the exchange

    managed to swap our telephone line to cable phone number for 4 days. numerous times the telephone and internet has been off for days. I'd stick with reputable a company who can actually provide what you are paying for because talk talk can't !!!

    should you EVER need technical or customer service you WILL be sorry you ever changed to talk talk

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  • unhappy

    by Edward at 23:53 on 28 Jul 2015

    Got moved over from Virgin dumping their copper lines; the shoddy move over (ignored e-mails as usual just propaganda) left me thinking my identity had been stolen; cancelled the direct debit. My attempts to contact them, first to tell them I had cancelled the DD and then fix my error, were frustrating - but once done they have been helpful, though mistakes keep happening. Which brings me to why I hate them. They have ridiculous charges for missed and late payments - it is a disgrace and they should be brought up for it. At least the banks have the excuse of free banking for their dirty charging techniques. Talk Talk do not have that - do not use them they are nastier than an electricity company.

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  • unhappy

    by Mark at 12:27 on 17 Jul 2015

    THE WORSE COMPANY EVER!!! AVOID AT ALL COSTS!! HORRIBLE CUSTOMER SERVICE, HIDDEN CHARGES, POOR RELIABILITY

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  • unhappy

    by SHL at 22:50 on 15 Jul 2015

    Worst broadband ever!

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