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Broadband Genie's Guide to Sky

Broadband Genie Survey

Sky Broadband

Jan 2014

Broadband Genie Sky Survey

Created by: BroadbandGenie

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Broadband Genie Award WinnerSky performed well in the 2014 Home Broadband Survey, winning one award and returning some strong survey responses.

If you're after premium TV Sky's combination of hundreds of satellite channels and competitively priced broadband and phone deals make it one of the top choices, especially now that it's offering fibre optic broadband up to 76Mb. The judging panel agreed, voting it Best Bundle Provider for the second year running, saying "Sky offers great TV, broadband and telephone packages to suit all budgets."

In the survey, we saw improvements in Sky's ratings for reliability, technical support and speed, showing that the provider is satisfying a good number of its users in some vital areas.

About Sky broadband

While the aptly named Sky television service is beamed down from above via the Astra satellites, its fixed-line broadband deals are grounded firmly in BT's phone lines. What many tend to do is put the two together, along with a phone line, to get a broadband/TV/phone bundle to rival the cable offerings of Virgin Media.

While comparable in many ways, you won't currently get the internet speeds you can expect from the top Virgin Media deals. That said, Sky does now offer fibre internet up to 76Mb in addition to ADSL2+, and the Sky Broadband Unlimited offering really is unlimited. Also, it has a good support record with British-based service and support teams; a December 2012 Ofcom report commended Sky for its support, saying it had the best customer service compared to major competitors such as BT, TalkTalk and Virgin.

The BSkyB we know today was the result of firms Sky Television and British Satellite Broadcasting merging in 1990, now marketed largely as Sky. Its fully digital service was launched (quite literally, with the Astra 2A satellite) in 1997, since then it has moved from strength to strength. Sky Broadband now has more than five million subscribers, making it the second biggest ISP in the country. In 2013 Sky purchased O2's home broadband business (including the gamer-focused BE Broadband) and O2 customers were moved over to Sky services, though BE Broadband continues to operate as a separate service for the moment.

Sky has been offering some great deals on its Sky+ and Sky+HD box packages. Sky+ allows you to record programmes - even a whole series of your favourite show - into the box itself, without having to worry about video tapes or DVDs. Click through for our in-depth guide to Sky TV.

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