Home Broadband Survey 2019

Choosing a new broadband provider is not always easy. Even after digging through the small print, deciphering jargon and balancing the cost of all those great deals you might be left wondering if you made the right decision.

The Broadband Genie Broadband Awards can help you make the best choice and find a service that ticks all the boxes. Our Home Broadband Survey gathers the opinions of thousands of UK broadband users, so as well as judging price and features you can find an ISP which offers a service that's right for you.

Vodafone

Vodafone Superfast 1

£22.00 monthly
  • £0 setup-fee
  • 18 month contract
  • 35Mb average speed
See deal
Post Office

Post Office Unlimited Broadband

£15.90 monthly
Plus free gift
£50
  • £0 setup-fee
  • 12 month contract
  • 11Mb average speed
See deal
Swipe to see more deals

Broadband Awards

Thousands of people from around the country were queried about their experiences with home broadband providers in surveys conducted by OnePoll and Broadband Genie. We asked respondents to rate their provider for customer service, value for money and speed. They were also asked whether they would recommend their provider and how much they trusted their ISP. The results were combined to give an overall rating for each category. For the speed awards we partnered with BroadbandUK and used the results of more than 12,000 tests carried out in 2018.

Fastest Provider (Downloading)

Winner: Virgin Media broadband

BBG Fastest Provider 2019 Downloading Virgin logo Visit Virgin
Or call: 0800 276 1162

Fastest Provider (Downloading)

Winner: Virgin

For the seventh year Virgin takes our award for fastest download speeds, delivering an average 71.5Mbps for customers on its hybrid fibre network.
This was more than twice as fast as runner up Vodafone, which averaged 24.9Mbps.

Virgin
71.5 Mb/s
Vodafone
24.9 Mb/s
EE
23.5 Mb/s
BT
22.3 Mb/s
Plusnet
20.6 Mb/s
TalkTalk
17.2 Mb/s
Sky
17.1 Mb/s
Visit Virgin
Or call: 0800 276 1162

Fastest Provider (Uploading)

Winner: Vodafone

BBG Fastest Provider 2019 Uploading /images/logos/networks/36.png logo Visit Vodafone
Or call: 0800 4661 043

Fastest Provider (Uploading)

Winner: Vodafone

Vodafone topped the charts for upload speeds with an average 10.1Mbps speed.
It was closely followed by Virgin Media at 7.7Mbps and EE with 6.8Mbps.

Vodafone
10.1 Mb/s
Virgin Media
7.7 Mb/s
EE
6.8 Mb/s
BT
6.6 Mb/s
Plusnet
5.7 Mb/s
TalkTalk
5.3 Mb/s
Sky
5.2 Mb/s
Visit Vodafone
Or call: 0800 4661 043

Best Value Provider

Winner: Plusnet Broadband

BBG Best Value Provider 2019 Plusnet logo Visit Plusnet
Or call: 0800 4661 043

Best Value Provider

Winner: Plusnet

Value for money isn’t just about low prices, and according to its customers 2019 winner Plusnet delivers with cheap broadband packages that include great service too. But Zen Internet is also to be commended for its very close second place.

Plusnet
3.50
Zen Internet
3.49
NOW TV
3.44
EE
3.38
Post Office
3.37
Vodafone
3.32
TalkTalk
3.11
Sky
3.04
BT
2.95
Virgin Media
2.84
Visit Plusnet
Or call: 0800 4661 043

Most Trusted Provider

Winner: Post Office

BBG Most Trusted Provider 2019 Post Office logo Visit Post Office
Or call: 0800 4661 043

Most Trusted Provider

Winner: Post Office

We asked respondents to rate how much they trusted their provider, and Post Office received the highest score from its customers in this category, just slightly ahead of 2018 winner Plusnet.

Post Office
3.99
Plusnet
3.94
EE
3.83
Vodafone
3.72
Sky
3.72
NOW TV
3.72
BT
3.65
Zen Internet
3.63
Virgin Media
3.61
TalkTalk
3.40
Visit Post Office
Or call: 0800 4661 043

Best Customer Care

Winner: Plusnet Broadband

BBG Best Customer Care 2019 Plusnet logo Visit Plusnet
Or call: 0800 4661 043

Best Customer Care

Winner: Plusnet

It has historically performed very well in this category, and following its win last year Plusnet has once again received the highest rating for customer care in 2019, with a narrow lead over EE, Zen and Post Office.

Plusnet
4.11
Zen Internet
3.94
EE
3.92
Post Office
3.87
Vodafone
3.82
Sky
3.71
NOW TV
3.68
BT
3.59
Virgin Media
3.57
TalkTalk
3.27
Visit Plusnet
Or call: 0800 4661 043

Best Broadband Provider

Winner: Plusnet

BBG Best Broadband Provider 2019 Plusnet logo Visit Plusnet
Or call: 0800 4661 043

Best Broadband Provider

Winner: Plusnet

Plusnet won two categories and came second in two others, which is why this year it again receives our award for the best broadband provider. Also noteworthy are Post Office and Zen, which each won an award and ranked highly when they weren’t in the top position.

Plusnet
3.81
Zen Internet
3.74
Post Office
3.70
EE
3.67
NOW TV
3.54
Vodafone
3.50
Sky
3.46
BT
3.37
Virgin Media
3.37
TalkTalk
3.26
Visit Plusnet
Or call: 0800 4661 043