Home Broadband Survey 2019

Choosing a new broadband provider can be a tough decision. Even after digging through the small print, deciphering jargon and balancing the cost of all those great deals you might be left wondering if you made the right decision.

The Broadband Genie Broadband Awards can help you make the best choice and find a service that ticks all the boxes. Our Home Broadband Survey gathers the opinions of thousands of UK broadband users, so as well as judging price and features you can find an ISP which offers a service that's right for you.

Vodafone

Vodafone Superfast 1

£21.00 monthly
  • £0 setup-fee
  • 18 month contract
  • 35Mb average speed
See deal
Vodafone

Vodafone Superfast 2

£26.00 monthly
  • £0 setup-fee
  • 18 month contract
  • 63Mb average speed
See deal
Swipe to see more deals

Broadband Awards

Thousands of people from around the country were queried about their experiences with home broadband providers in surveys conducted by OnePoll and Broadband Genie. We asked respondents to rate their provider for customer service, reliability, value for money and speed. They were also asked whether they would recommend their provider and how much they trusted their ISP. The results were combined to give an overall rating for each category. For the speed awards we partnered with BroadbandUK and used the results of more than 12,000 tests carried out in 2018.

  • Fastest Provider
    (Downloading)

    Check results
  • Fastest Provider
    (Uploading)

    Check results
  • Most Reliable
    Broadband Provider

    Coming soon
  • Best Value
    Provider

    Coming soon
  • Most Recommended
    Provider

    Coming soon
  • Most Trustworthy
    Provider

    Coming soon
  • Best Customer
    Care

    Coming soon
  • Best Broadband
    Provider

    Coming soon

Fastest Provider (Downloading)

Winner: Virgin Media broadband

BBG Fastest Provider 2019 Downloading Virgin logo Visit Virgin
Or call: 0800 276 1162

Fastest Provider (Downloading)

Winner: Virgin

For the seventh year Virgin takes our award for fastest download speeds, delivering an average 71.5Mbps for customers on its hybrid fibre network.
This was more than twice as fast as runner up Vodafone, which averaged 24.9Mbps.

Virgin
71.5 Mb/s
Vodafone
24.9 Mb/s
EE
23.5 Mb/s
BT
22.3 Mb/s
Plusnet
20.6 Mb/s
TalkTalk
17.2 Mb/s
Sky
17.1 Mb/s
Visit Virgin
Or call: 0800 276 1162

Fastest Provider (Uploading)

Winner: Vodafone Broadband

BBG Fastest Provider 2019 Downloading Vodafone logo Visit Vodafone Broadband
Or call: 0800 4661 043

Fastest Provider (Uploading)

Winner: Vodafone Broadband

Vodafone Broadband topped the charts for upload speeds with an average 10.1Mbps speed.
It was closely followed by Virgin Media at 7.7Mbps and EE with 6.8Mbps.

Vodafone Broadband
10.1 Mb/s
Virgin Media
7.7 Mb/s
EE
6.8 Mb/s
BT
6.6 Mb/s
Plusnet
5.7 Mb/s
TalkTalk
5.3 Mb/s
Sky
5.2 Mb/s
Visit Vodafone Broadband
Or call: 0800 4661 043
More awards coming soon!